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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the clothing and the excellent delivery service, noting that items often arrive quickly and are well-packaged. Many people appreciate the wide range of brands available and find the products to be accurately described, often in great condition. However, some customers were dissatisfied with the selling process, citing a lack of transparency regarding what items would be accepted and the low returns received for their donated clothing. A few other people also felt that the quality of items had declined, with some products not matching descriptions or arriving with imperfections.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the good quality, clean items, and... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the great prices, finding good... See more

Quality

People report positive experiences with quality, often finding good value in second-hand, branded clothes.... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed of... See more

Value for money

Customers had ambiguous experiences with value for money. Many reviewers found great bargains and excellent... See more

Based on these reviews

Rated 4 out of 5 stars

Great site lots of good quality clothing at very reasonable prices . Quick response and delivery

Rated 5 out of 5 stars

I have been shopping and selling on Thrift+ for a long time, either via their website or eBay site. I find them to be an excellent company to buy from, vast choice of brands to choose from, excellent... See more

Company replied

Rated 5 out of 5 stars

Good customer service, my first order took longer than I expected to be send, however when I contacted with the team they supported me and helped me a lot. My last order only took 1 day to be sent, su... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

The pre-loved fashion marketplace making secondhand seamless. We’re Thrift+. We love pre-loved.


Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
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1-star

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Items received as described

Website very easy to use. Lots of items well categorised for browsing. Can pick up lots of bargains. Prompt delivery and good options to collect shipment.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Thrift was good then they got greedy…

Thrift was good then they got greedy and take a very high commission so it's a waste of time sending them items they just profit off customers. Look at the ridiculously high commission before sending items to them....

March 24, 2026
Unprompted review
Thrift+ logo

Reply from Thrift+

Thank you for taking the time to review our service.
Our previous fees were updated in April 2022, unfortunately, it was no longer possible to continue to operate successfully, but by introducing a listing and selling fee, we were able to make significant improvements to our customer's journeys.
Since then we have taken our seller's feedback on board and updated our fee structure again. This means that our sellers will earn credits for all items that sell.
We are happy to hear that your items are still being recirculated and doing good for the planet and people.
Our goal is to offer an effort-free clear-out solution for our sellers. Meaning all you have to do is send in your items and we take care of the rest. We aim for those items to be re-circulated and re-loved as soon as possible, meaning we discount items once they have been in our store for several months.
We also work with Pay-Pal giving fund which allows our sellers to donate to their favorite charities that may have not been able to raise funds via clothing donations.
If you have any more feedback please feel free to get in touch with our team.
Team Thrift+

Rated 5 out of 5 stars

Lovely experience

Lovely experience. Thrift+ are doing good things for the world and I was very happy with the whole seamless process. The item itself was in excellent condition, and I notice there is a fair description of more used items throughout the site.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Really genius

Really genius! You order your bag, fill up with your beloved clothes and post and the rest THRIFT+ does the rest, that’s all. You get you money or you can help out some charity… better then that you can get. I highly recommend it.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Thrift products are always good…

Thrift products are always good quality, clean and true to the description. I have always been pleased with items received and its so good to know also that these items have been saved from landfil, as well as looking good on another person.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

I sent in 2 full bags with some brand new items of ladies clothing, some had labels on, brand new.

Both bags said the items were not to standard. They wanted £9.99 for bag back, considering I paid £2 for the bags then £3.99 to return them, I am dubious to pay further.

This is not what I expected I did expect at least 50% of my items to be in resalable condition.

Won't be using again and won't be recommending this company at all.

March 23, 2026
Unprompted review
Thrift+ logo

Reply from Thrift+

Hi,

Thank you for taking the time to review our service, we are sorry to hear you are unhappy.

We have a strict quality control that ensures all items accepted are in good condition. Items that are not accepted, whether it is due to the condition of the item or a brand that we do not accept, are automatically forward donated to one of our recycling partners, or we now have the option for sellers to receive those items back for a small fee.
​
It is for this reason that we do advise on our website that we are not able to guarantee the acceptance of any item before donation, and to try and prevent any disappointment from our sellers should their items be forward donated. Further information on this can be found on our website and within our terms of service.

Team Thrift+

Rated 1 out of 5 stars

They will take your money and disappear.

I ordered a bag to sell some clothes over 2 months ago. The courier never delivered it. I've reached out to support various times, but their whole process is automated. Never spoke to a real person, never received the bag, and I never received a refund for the undelivered bag. Thanks for nothing.

March 22, 2026
Unprompted review
Thrift+ logo

Reply from Thrift+

Hi there,

We are extremely sorry to hear that you were unable to get through to a member of our CS team.

We have requested some more information from you. Please fill that out, and a member of our team will be in touch as soon as possible.

Team Thrift+

Rated 5 out of 5 stars

First Choice for Preloved

As a committed sustainable clothes shopper this site is my go to. The images aren't always the best but I choose to buy here instead of other secondhand platforms as there is the option of returns if something isn't right. They now stock end of line too. I have found some of my favourite clothing on this site.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

My favourite place to shop!

The love I have for this company! I’ve done tens of orders from them, always delivered so quickly, items just as described, easy returns, lovely helpful customer service and they do lots of sales! I hardly buy from anywhere else, and have recommended them to tons of friends. My go-to, always.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

I am rarely moved to write a negative review…

I am rarely moved to write a negative review. I sent several items to Thrift to sell, but they did not sell until the price was really low. I am not surprised as when I have tried to buy I find the search algorithm is very non specific (eg search for by brand and “trousers” and am shown lots of shirts or skirts too). In addition the pictures, especially of black items, are very hard to see, and there are no details, eg of the style name, so it is really hard to find what you are looking for. Why is the Vinted search so much better??

March 20, 2026
Unprompted review
Thrift+ logo

Reply from Thrift+

Hi Emma,

Thank you for taking the time to review our service.

We are sorry to hear that your experience wasn't up to our standards.

We have passed your feedback on to our team, and they will use it to improve our platform for sellers such as yourself.

If there is any other feedback you have, please do let us know. We are always hoping to find ways to improve our service.

Team Thrift+

Rated 1 out of 5 stars

good for buyers

good for buyers, bad for sellers.

March 19, 2026
Unprompted review
Thrift+ logo

Reply from Thrift+

Thank you for taking the time to review our service.

If you have any more feedback on how we can improve, please get in touch with our team via our website.

Team Thrift+

Rated 5 out of 5 stars

Bargains to be had

I bought 7 items of clothing including delivery was just over £30. Got myself a major bargain, brand new trousers that were originally priced at £140 for around the £6.00, brank new jeans that were also priced at £5.00, some tops which are great for summer as well as vacations, would recommend. Quick delivery also

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

A great new way to buy and sell clothes

I am new to Thrift+, but my first experience as a buyer has made me look forward to becoming a seller too.

Communication is strong - clear, friendly, non-patronising and thankfully no 'streetwise' jargon. The deal is different - maybe not for all, but refreshingly new (check them out online).

As a buyer the choice is huge - unusual for me as a man in his late sixties. The quality and condition of clothes is regulated. So no stinky, moth-ridden jumpers. The pricing is fair. The speed of delivery is excellent.

As a future seller, Thrift remove the worry and the hassle of selling clothes online. Yes, you have to pay a contribution for this service, but it is well worth it as they take over the tasks of photographing, listing, communicating, packaging and so on.

A really promising start and well worth a look.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SHOPPING SITE

I HAVE BEEN BUYING ITEMS FROM THRIFT+ FOR SOME TIME NOW. THEY SELL EXCELLENT ITEMS AT EXCELLENT PRICES. EVERY SINGLE ITEM I HAVE PURCHASED WAS EXACTLY TO THE DESCRIPTION STATED ON THE WEBSITE. I HAVE NOT RECEIVED A SINGLE ITEM THAT I HAVE NOT BEEN HAPPY WITH THIS SITE GETS 5 ⭐⭐⭐⭐⭐ ALL DAY LONG FROM ME

March 13, 2026
Unprompted review

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