THE CHAIR. Today we received a chair that was bought for my wife from a very professional company who were with me all the way from purchase to deliver with email and time of delivery absolutely ama... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well, what a fabulous company and Mollie is amazing. The customer service was exemplary and I was kept up to date with everything. Our charity were looking for a profiling bed at a reasonable cost asa... See more
Company replied
When initially telephoning to discuss my wife’s requirements, I was greeted by a sales person that expressed warmth and understanding of her needs. I purchased an inflatable mattress and separate i... See more
Company replied
Tiacare always delivers!! I've been using Tiacare for all my PPE supplies for around 2 years now. They are responsive and usually well stocked for what i need. Their customer support is fantasti... See more
Company replied
Company details
Written by the company
Tiacare is a supplier of independent Mobility and Disability Aids & Equipment directly to the public. The products supplied are of excellent quality from reputable manufactures at affordable prices. Along with the supply of equipment we can offer a large range of consumables from patient care to disposables and PPE for carers. In addition to the wide range of Mobility & Disability Aids & Equipment Tiacare can offer, we have a range of PPE, Disposable paper products, Towels & Bed Linen. The towels offered come in a wide variety of colours and thicknesses. There is also a range of bed linen suitable for institution’s that require fire resistant linen that is available in a wide range of colours.
Contact info
Unit 1, Guardian Point, Guardian Street, WA5 1AU, Warrington, United Kingdom
- 01925386385
- sales@tiacare.co.uk
- tiacare.co.uk
4.7
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and professional service
Delivered and installed equipment with ease and no fuss, very professional and polite service with demonstration.
Thank you.
February 10, 2026
Unprompted review
Reply from Tiacare - Making Life Better
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that you found our service efficient and professional, and that the delivery and installation went smoothly.
Our team always aims to provide a polite, hassle-free service with clear demonstrations, so it’s great to know this was appreciated.
Thank you again for choosing Tiacare.
Prompt delivery
January 26, 2026
Great product and excellent service
Great product and excellent customer service from ordering to installation. Delivered and installed on agreed date. Thank you.
December 23, 2025
Unprompted review
Reply from Tiacare - Making Life Better
Thank you very much for your kind feedback. We’re delighted to hear that you were happy with both the product and the service, from ordering through to installation.
It’s great to know everything was delivered and installed on the agreed date — we always aim to make the process as smooth and reliable as possible.
Thank you again for choosing Tiacare.
Simple to place an order
Simple to place an order, shipped out swiftly, and confirmation was received right away.
December 19, 2025
Unprompted review
Reply from Tiacare - Making Life Better
Thank you very much for your kind feedback — we really appreciate you taking the time to share it with us.
If there is anything we can do to improve your experience and help us earn that extra star, please do let us know. Your feedback is extremely valuable to us, and we’re always looking for ways to improve.
Thanks again for your support.
Excellent value for this bedding
Excellent value for this bedding, everywhere else was almost double the price. Happy customer. 😊
November 27, 2025
Reply from Tiacare - Making Life Better
Thank you so much for your lovely review!
We’re really pleased to hear you found the bedding excellent value and that you’re happy with your purchase. It means a lot to us to know we could offer both quality and affordability.
Thank you again for choosing TiaCare — we hope to support you again in the future 😊
Excellent as usual parcel arrived next…
Excellent as usual parcel arrived next day Tiacare have never let me down.
Well done!
November 27, 2025
Reply from Tiacare - Making Life Better
Thank you so much for your fantastic review!
We’re delighted to hear your parcel arrived next day and that we continue to meet your expectations. Your loyalty and kind words really mean a lot to the whole Tiacare team.
Thank you again for your continued support — we look forward to helping you again soon.
Be careful if you want to return an…
Be careful if you want to return an item, it has cost me £49.10, (this was deducted off my refund) this is apparently a restocking fee! on top of this it cost me £27 to return the item. The box has never been opened so I do feel that this is extremely unfair. Please don't miss the small print, I will never order from here again! Other similar companies do not operate like this.
November 18, 2025
Unprompted review
Reply from Tiacare - Making Life Better
Thank you for your review. We’re sorry to hear about your disappointment.
Before your return, we sent an email outlining the returns process, including a clear notice—in bold—about the 25% restocking fee and the reasons it may be applied. We also included a direct link to our full returns policy, which explains that this fee covers the manufacturer’s decontamination and inspection required before equipment can be safely returned to stock.
I’m sorry this information was missed, as we always aim to ensure our customers are fully informed.
Reply from Tiacare - Making Life Better
Thank you for your great feedback! We’re glad to hear that the ordering process was easy, your item was dispatched quickly, and your receipt arrived without delay. We really appreciate your review and hope to serve you again soon.
We ordered a mobile hoist (SLK) and sling
We ordered a mobile hoist and sling. The sling we ordered was not available in the size we required so they called us and said they'd find a suitable replacement, which arrived the next day; and the hoist arrived the next working day. Thrilled with how well the hoist worked and how much easier it will make life. The following day we plugged in the charger but it wouldn't charge...called Tiacare and after a chat with their friendly staff, they arranged for the supplier to call me back, which they did in about 5 minutes and sorted the issue, which was our error. Through every stage, super friendly and helpful....5 star customer service, both Tiacare and WellWell!!
November 5, 2025
Unprompted review
Reply from Tiacare - Making Life Better
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that the hoist and replacement sling arrived promptly and that the equipment is making things easier for you.
We’re also really pleased that our team—and the supplier—were able to quickly resolve the charging issue. Mistakes happen, and we’re glad we could support you every step of the way.
Your kind words about our customer service mean a lot to us. We truly appreciate your 5-star feedback and are always here if you need anything in the future.
I have not received the order yet
I have not received the order yet. Been 2 weeks now and there is no news about my order. Can't rate prematurely, can I?
September 29, 2025
Reply from Tiacare - Making Life Better
Thank you for your review. The order was attempted for delivery three times and was successfully delivered yesterday afternoon.
We’d really appreciate it if you could give us a call to discuss this further — we’d love the opportunity to look into it and make things right. (01925 386385)
Good products and value for money
September 29, 2025
You offered the perfect goods at a…
You offered the perfect goods at a reasonable price it was a bit unfortunate that the parcel went from your hands to Warrington then to Glasgow then back to Warrington then back to Glasgow then Lanark it was not your fault but the shipping company anyway we have used it and it offers us easy usage thanks
September 29, 2025
Reply from Tiacare - Making Life Better
Thank you for your review and kind words. We’re really pleased to hear that the product was exactly what you needed and offered easy, convenient use.
We’re sorry to see that the courier’s routing caused delays — unfortunately, once the parcel leaves us, we have limited control over their logistics. However, we’re glad it arrived safely in the end.
Thank you again for your understanding and for choosing us. If you need any further assistance, we’re always here to help.
Superb Company
I ordered a hospital bed on Friday afternoon and it was delivered on Monday lunchtime,excellent service and very competitive price.
September 15, 2025
Unprompted review
Reply from Tiacare - Making Life Better
Thank you for your wonderful review! We’re delighted to hear that your hospital bed arrived so quickly and that you were happy with both the service and the price. We truly appreciate your feedback and are glad we could provide a smooth experience. If you need anything else, we’re always here to help.
Delivered on time
August 29, 2025
Reply from Tiacare - Making Life Better
Thank you for your feedback! We’re glad your order was delivered on time. We look forward to serving you again.
Great product if space is limited
The turner works really well in the small room and the delivery was good.
September 2, 2025
Reply from Tiacare - Making Life Better
Thank you for your lovely feedback! We’re so pleased to hear the turner is working well for you in a smaller space and that delivery went smoothly. Your comments mean a lot to us, and we’re delighted the product is making a positive difference.
Bariatric wheel chair
Easy to select item,helpful when rang with a specification query. Quick delivery,easy to assemble
August 29, 2025
Reply from Tiacare - Making Life Better
Thank you so much for your kind feedback! We’re delighted to hear that you found the selection process easy and that our team was able to help with your query. It’s great to know your bariatric wheelchair arrived quickly and was simple to assemble. We really appreciate you taking the time to share your experience and hope the chair serves you well.
Pressure Cushion
I spoke at length to Mollie as I wanted to buy a pressure cushion that would be of real benefit to me. I didn’t know which one to choose and I wanted to get value for money. It was a relief when she recommended something at a lower price point, and didn’t just try to flog me the most expensive option. The cushion I bought has proven to be a great choice for me, doing exactly what I need it to do. Thank you Mollie for making it a great experience for me.
August 21, 2025
Unprompted review
Reply from Tiacare - Making Life Better
Thank you so much for your kind words! 🌟 We’re delighted to hear that Mollie was able to help you find the right cushion and that it’s making such a positive difference for you. We always aim to recommend what’s truly best for each individual, so your feedback means a lot. We’ll be sure to pass your thanks on to Mollie! 💙
Very unhappy
Ordered mobility scooter on Monday. Item arrived Tuesday @9.55am . But driver rushed off b4 I could get to the door rec a phone call at 10. day. Driver never came back numero emails & phone calls with Warren. Got a call back from a very unhelpful women who said it’s on the van now for delivery between 11 and 2, nobody turned up. On the Wednesday. More phone calls. No delivery then md called me on Thursday an . He had been told the scooter is on the van for delivery today. More phone calls with warren. Told mfrs are trying to contact DX the transport company & still no scooter
August 21, 2025
Unprompted review
Reply from Tiacare - Making Life Better
Thank you for your feedback. We are very sorry to hear about the difficulties you’ve experienced with the delivery of your scooter. We completely understand how frustrating this delay has been for you.
Unfortunately, the issue lies with the delivery company, and the updates we have been providing are based on the information they are giving us. We share your frustration when these commitments are not met. Please be assured that we are working hard with both the supplier and the courier to get this resolved as quickly as possible.
Your scooter is important, and we sincerely regret the inconvenience caused. Thank you for your patience while we continue to push for a swift resolution.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.