Every single time, I've always have good customer services with the team. This time, had another amazing personalised customer service with Mr Chundun, who has helped in booking for day packages. Ve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing Service! I booked a hotel and had a few specific requirements for the room, but I wasn’t sure how to check this on the website. I contacted an agent and received a very quick reply, eve... See more
We booked the Sonu Nigam concert and a Hotel stay. Both booking procedures went very smoothly and the team at Ticketbox were very proactive. For the Hotel stay, after booking via the website, I... See more
I wanted to give a special shout-out to [ NUSHRAAT FROM TicketBox.MU ]. Hat off 🫡 She consistently go above and beyond to sort out my bookings, making it stress-free. Her dedication to custom... See more
Company details
Written by the company
Ticketbox.mu is Mauritius’ leading digital booking and ticketing platform, connecting travelers and event-goers to local and international experiences in one seamless ecosystem. From flights, hotels, and travel leisure services to events, sports, and concerts, Ticketbox.mu delivers secure, dynamic, and innovative online booking solutions designed to elevate the Mauritian outbound and hospitality market. Beyond bookings, Ticketbox.mu is committed to innovation and value creation. From non-expiring rechargeable gift cards to large-scale promotional partnerships—including the biggest booking and hospitality lottery campaign ever launched in Mauritius—we consistently push boundaries to redefine digital commerce in the travel and leisure industry. Proudly Mauritian, Ticketbox.mu plays an active role in advancing the country’s digital transformation and e-commerce evolution, while positioning itself as the largest outbound travel and leisure platform for the Mauritian market. At our core, we believe in building long-term partnerships, delivering exceptional customer journeys, and growing together—locally, regionally, and globally. Ticketbox.mu — Your gateway to seamless booking, unforgettable experiences, and limitless possibilities.
Best booking platform
We are ready to give you a dedicated and best service.
Booking via Ticketbox.mu is your the start of your experience whether you are booking a vacation or any other services.
Contact info
United Docks 1, Floor 2, Port Louis, Mauritius
- +2302146464
- chat@ticketbox.mu
- ticketbox.mu
The best hotel deals is right here!
4.6
Excellent
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Big thanks to Mr Chundun for his…
Big thanks to Mr Chundun for his quality customer service. He was prompt and helpful.
Looking forward to do lore booking on ticketbox.
June 9, 2025
Unprompted review
Recommendation
I had a great experience with ticketbox service as well with the customer service team, they are always helpful and responsive , they helped me with my booking without any delay . Highly recommend 🥰
June 3, 2025
Unprompted review
This was my first time using Ticketbox
This was my first time using Ticketbox. I received excellent service from Neha, who proactively found an alternative to my first choice, which was no longer available. She followed up from start to finish.
May 27, 2025
To neha
Neha you are really nice and friendly. You just guide me in a way that I didn't expect as a first time client. I used to book my holidays at Marideal. But believe me u have a talent dealing with customer and your service is really rapid. Thanks you from Vinasa
May 30, 2025
Unprompted review
Very satisfied with Ticket Box.2nd time…
Very satisfied with Ticket Box.2nd time booking made with them.1st time for Atiff Aslam Concert and this time for hotel booking.Special mention for Neha who has been very helpful and professional. Keep it up .Good work always pay.I kindly recommend .
May 24, 2025
Unprompted review
Satisfied
Your service is great and rapid... keep it up... Best of luck... see u soon... 😘
May 11, 2025
Great service but website needs fixing
Great service and quick. Your website isnt as intuitive as noudeal for example. I selected two nights and your site kept showing 1 for some reason. Looks like a refresh issue. It took me some 15 mins to get it to work. Fix it, your UI is great though. Introduce online payment if you want to compete with marideal.
May 7, 2025
Very helpful and rapid response and…
Very helpful and rapid response and service
May 7, 2025
Unprompted review
Highly recommend Ticketbox.mu!
Very prompt and excellent service from Mr Chundun.
May 6, 2025
Unprompted review
Being a mauritian
Being a mauritian, I think u should work on the price,esp. for middle class people even we want some leisure time with families but due to its price,some often feel deprived of happiness or pleasure, I hope my message is clear, n I wish u we get the chance to stay more days in an affordable n cost effective concept 🥰
May 5, 2025
Amazing Nushraat !
A big thank you to the team of Ticketbox specially Miss Nushraat, who responded to my last minute assistance very rapidly.
May 2, 2025
Unprompted review
Amazing staff specially Ms Nusraat,
Amazing staff specially Ms Nusraat,
Help me throughout the booking process and quick response as well,
Amazing prices and discounts for hotels
April 27, 2025
Unprompted review
Ticketbox provide me an excellent…
Ticketbox provide me an excellent customer service through Miss Reshma. She made all the necessaries to book us a hotel- crystal beach at the last minute. Thank you Miss Reshma for being very kind, patient and informative. Ticketbox you got gem like Miss Reshma. Grateful to you❤️.
April 24, 2025
Unprompted review
MR CHUNDUN ASSIST US.THE CUSTOMER…
MR CHUNDUN ASSIST US.THE CUSTOMER SERVICE IS VERY GOOD. KEEP IT UP.
April 23, 2025
Unprompted review
Exceptional Service That Turned Our Holiday Around!
With the Easter holidays approaching, we were desperately looking for a one-night hotel stay to enjoy some quality family time—especially because our kids were on holiday and looking forward to a hotel with a nice swimming pool. Unfortunately, most hotels were fully booked across all common platforms and even direct inquiries were unsuccessful.
That’s when we reached out to Ticketbox.mu, and what a blessing that turned out to be! Nushraat from their team was simply outstanding. She listened attentively to our situation, showed genuine empathy, and went above and beyond to help us. Her communication was prompt, reassuring, and incredibly helpful from start to finish.
We didn’t have to worry about a thing—she handled all the details seamlessly, and before we knew it, our reservation was confirmed! Thanks to her, we are now all set to make beautiful memories with our kids during their holidays.
Nushraat, thank you for turning our stress into smiles—you truly made magic happen. A big thumbs up to you and the Ticketbox.mu team for delivering such an exceptional level of customer service. We’re beyond grateful!
April 18, 2025
Unprompted review
Very good service and assistance
Hello was looking for a 2 nights stay but couldn't find one in the desired price range. Ms Nushraat offered to help and found us a hotel within our price range and with fun activities that my kids will love.
Deeply appreciate the personal customer care. Thank you!
April 18, 2025
Unprompted review
Thank you
we are really impressed with level of service we received today, 15 April 25. Their customer is second to none.
Mr Chandan has been super responsive, helpful. we would highly recommend ticketbox.mu
April 15, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.