Ticketbox.mu Reviews 537

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond to assist with bookings and requests. The booking process is frequently described as easy, seamless, and efficient, with many appreciating the quick response times and clear communication, even for last-minute changes. People are particularly impressed with the personalized customer service, noting that agents are attentive, patient, and dedicated to ensuring client satisfaction and finding the best deals. However, some reviewers reported issues with bookings not being received by hotels, leading to embarrassing situations and a lack of reservations upon arrival. A few other people also felt that customer support was unreliable, mentioning unfulfilled promises of callbacks and discrepancies in reward points.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Booking process

Reviewers highlight positive aspects of booking process, with many customers praising the helpfulness and... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team's professionalism,... See more

Response time

Customers had positive experiences with response time, frequently highlighting quick and professional replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every single time, I've always have good customer services with the team. This time, had another amazing personalised customer service with Mr Chundun, who has helped in booking for day packages. Ve... See more

Rated 5 out of 5 stars

Amazing Service! I booked a hotel and had a few specific requirements for the room, but I wasn’t sure how to check this on the website. I contacted an agent and received a very quick reply, eve... See more

Rated 5 out of 5 stars

We booked the Sonu Nigam concert and a Hotel stay. Both booking procedures went very smoothly and the team at Ticketbox were very proactive. For the Hotel stay, after booking via the website, I... See more

Rated 5 out of 5 stars

I wanted to give a special shout-out to [ NUSHRAAT FROM TicketBox.MU ]. Hat off 🫡 She consistently go above and beyond to sort out my bookings, making it stress-free. Her dedication to custom... See more


Company details

  1. Travel Agency
  2. Event Ticket Seller
  3. Flights Search Site
  4. Hotel

Written by the company

Ticketbox.mu is Mauritius’ leading digital booking and ticketing platform, connecting travelers and event-goers to local and international experiences in one seamless ecosystem. From flights, hotels, and travel leisure services to events, sports, and concerts, Ticketbox.mu delivers secure, dynamic, and innovative online booking solutions designed to elevate the Mauritian outbound and hospitality market. Beyond bookings, Ticketbox.mu is committed to innovation and value creation. From non-expiring rechargeable gift cards to large-scale promotional partnerships—including the biggest booking and hospitality lottery campaign ever launched in Mauritius—we consistently push boundaries to redefine digital commerce in the travel and leisure industry. Proudly Mauritian, Ticketbox.mu plays an active role in advancing the country’s digital transformation and e-commerce evolution, while positioning itself as the largest outbound travel and leisure platform for the Mauritian market. At our core, we believe in building long-term partnerships, delivering exceptional customer journeys, and growing together—locally, regionally, and globally. Ticketbox.mu — Your gateway to seamless booking, unforgettable experiences, and limitless possibilities.

Best booking platform

We are ready to give you a dedicated and best service.

Booking via Ticketbox.mu is your the start of your experience whether you are booking a vacation or any other services.

Contact info

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The best hotel deals is right here!

Book your hotel stay in Mauritius & benefit for discounts and rewards.

4.6

Excellent

TrustScore 4.5 out of 5

537 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

**⭐⭐⭐⭐⭐ Amazing Experience with…

**⭐⭐⭐⭐⭐ Amazing Experience with Ticket.com & Riu Turquoise Hotel!**

I recently booked a one-night stay at the **Riu Turquoise Hotel** through **Ticket.com**, and I couldn’t be happier with the experience! From start to finish, everything was seamless, thanks especially to **Mr. Chundun**, who assisted with my booking. He was incredibly helpful, professional, and even recommended the hotel—which turned out to be an excellent choice!

The **Riu Turquoise Hotel** exceeded all my expectations. Here’s why I loved it:
✔ **Full Mini Bar** – Stocked with soft drinks, water, and beers, which was a fantastic touch!
✔ **24/7 Food & Beverage Service** – Never had to worry about going hungry, day or night.
✔ **Beautiful African Show After Dinner** – A cultural highlight that made the evening special.
✔ **Great Music & Live DJ** – From **11 PM to 2 AM**, the vibe was electric!
✔ **Helpful & Friendly Staff** – Everyone went out of their way to ensure a pleasant stay.
✔ **Very Clean Room** – Impeccable housekeeping made me feel comfortable and relaxed.

I highly recommend **Ticket.com** for their excellent service and **Mr. Chundun** for his outstanding assistance. And if you’re looking for a fun, lively, and well-serviced hotel, **Riu Turquoise** is the place to be!

**10/10 – Will book again!** 😊

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!⭐️⭐️⭐️⭐️⭐️

I recently had the pleasure of attending the "Atif Aslam Stadium Tour," the largest concert ever held in Mauritius.🇲🇺🎉
The dedication and hard work of GravityXero and Ticketbox is truly commendable, evident in events ranging from "Shaan Live in Mauritius 2023" to the "Atif Aslam Stadium Tour 2025."🌟👏
The team is clearly committed to providing their clients with the best possible experience. 🫶🏼
Ticketbox is truly the BEST!💯🔥

April 5, 2025
Rated 5 out of 5 stars

Atif Aslam

As a long-time, die-hard fan of Atif Aslam, I’ve always dreamed of witnessing him perform live—and let me tell you, the concert organised by Ticket Box didn’t just meet my expectations, it blew them out of the water.

From the moment I received my ticket to the final note that Atif sang, the experience was seamless, well-executed, and nothing short of magical. Ticket Box deserves massive credit for their flawless organisation. Entry into the venue was smooth and well-managed despite the huge crowd. There were clear signs and helpful staff at every corner to guide attendees, and security checks were efficient without being intrusive. I didn’t experience a single hiccup from start to finish, which really allowed me to relax and focus fully on the performance.

Now let’s talk about the main event—the concert itself. One word: grandiose. The stage setup was stunning. Towering LED screens, dazzling lighting, and perfect acoustics created a visual and auditory spectacle that was worthy of a star like Atif Aslam. The attention to detail—from the synced visuals to the live camera feed capturing the crowd's reactions—added layers to the experience and made every moment feel cinematic.

Atif’s performance? Absolutely electrifying. There’s something incredibly powerful about hearing his voice live—it’s raw, soulful, and somehow even more captivating in person than through a speaker. He delivered hit after hit with such passion and precision that it sent chills down my spine. From heart-wrenching ballads like "Tera Hone Laga Hoon" and "Jeene Laga Hoon" to energetic crowd-pleasers like "Doorie" and "Woh Lamhe", every song felt personal, like he was singing just for you. The crowd sang along with every word, creating a beautiful harmony between artist and audience that I’ll never forget.

In conclusion, this concert was, hands down, one of the best nights of my life. Ticket Box nailed every aspect of the organisation, and Atif Aslam reminded us all why he’s in a league of his own. The entire evening was immersive, emotional, and electric. If you ever get the chance to see Atif Aslam live—especially through Ticket Box—do not miss it. You’ll leave with a full heart, a sore throat from singing, and memories that will stay with you forever.

11/10. A dream come true.

April 5, 2025
Unprompted review
Rated 2 out of 5 stars

Horrible organisation and seating arrangements.

Went to the Atif Aslam Concert at Cote d'Or stadium on 05/04/25.
Diamond (2nd most expensive) seating.
The stage was about 80m from us.
The singer was barely visible.
We paid extra for the diamond seats thinking we'd be closer or have better amenities, but nothing extra. It was way worse than the basic standing tickets (which were cheap).

April 5, 2025
Unprompted review
Rated 1 out of 5 stars
Ticketbox.mu logo

Reply from Ticketbox.mu

Hi Mr Yadav. We replied your call and you managed to check in on time. You appreciate that you made a last minute booking to check in instantly at 13:08 and we confirmed your booking by 14:22. You chose to make payment MCB Juice which has a process time to clear into our bank account. It is very unfair to give us one star review whilst we confirmed your booking with just over ONE hour. I kindly request you to review your rating.

Rated 4 out of 5 stars

Cheers to Ms. Nusraat

A special thanks goes to Ms.Nusraat for her dedication, patience & valuable advices.She did her level best to meet our requirement & we are very much thankful for it. Keep up with the good work.

Cheers
Archana

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Highly Disappointed with Ticketbox!

We booked five VVIP tickets (Seats D38 to D42) for the Hansraj concert on 03/03/25, expecting a seamless experience. However, upon arrival, we found that our seats were already occupied—and to our shock, multiple people had the same seat numbers as us! After waiting 20–25 minutes for them to sort this mess out, we were forced to sit separately, which was not what we paid for. The seating arrangement was also completely off, with chairs placed at an awkward angle instead of facing the stage.

The worst part? The staff’s attitude. Instead of genuinely solving the issue, the person in charge rudely told us we could either sit separately or leave and get a refund. That’s not how you treat customers who paid for a premium experience!

This was our first and last time booking with Ticketbox. We previously used Otayo with zero issues, and now I regret switching organizers. Ticketbox is highly unprofessional and unreliable—I would not recommend them to anyone!

March 2, 2025
Unprompted review
Ticketbox.mu logo

Reply from Ticketbox.mu

Dear Customer,
We read your comment. First of all, Ticketbox is not the organiser of this event. We were contracted to sell tickets only. The organiser is responsible to ensuring your seat is available, and they are responsible to having hostesses to guide you to you seat and if your seats were taken - they should have assisted you to getting your seats. The row D was allocated for only Ticketbox to sell.

Otayo and the organiser sold same seats that were not allocated to them. (They are the unprofessional one). It was not our fault. (We have proof of this). Irrespective to this, our team assisted you.

We were contracted to sell tickets and validate tickets at entrance which we did. We are sorry you could not get your seats, but you should send this complaint to the organiser.

Rated 5 out of 5 stars

Booking(Villa)

I wanted to book a villa, but unfortunately was unable to. The ticketbox.mu team assisted me very quickly and the booking was done in no time. I highly reccomend. Thank you.

February 25, 2025
Unprompted review

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