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Ticketbox.mu Reviews 537

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TrustScore 4.5 out of 5

4.6

Travel Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond to assist with bookings and requests. The booking process is frequently described as easy, seamless, and efficient, with many appreciating the quick response times and clear communication, even for last-minute changes. People are particularly impressed with the personalized customer service, noting that agents are attentive, patient, and dedicated to ensuring client satisfaction and finding the best deals. However, some reviewers reported issues with bookings not being received by hotels, leading to embarrassing situations and a lack of reservations upon arrival. A few other people also felt that customer support was unreliable, mentioning unfulfilled promises of callbacks and discrepancies in reward points.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Booking process

Reviewers highlight positive aspects of booking process, with many customers praising the helpfulness and... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team's professionalism,... See more

Response time

Customers had positive experiences with response time, frequently highlighting quick and professional replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every single time, I've always have good customer services with the team. This time, had another amazing personalised customer service with Mr Chundun, who has helped in booking for day packages. Ve... See more

Rated 5 out of 5 stars

Amazing Service! I booked a hotel and had a few specific requirements for the room, but I wasn’t sure how to check this on the website. I contacted an agent and received a very quick reply, eve... See more

Rated 5 out of 5 stars

We booked the Sonu Nigam concert and a Hotel stay. Both booking procedures went very smoothly and the team at Ticketbox were very proactive. For the Hotel stay, after booking via the website, I... See more

Rated 5 out of 5 stars

I wanted to give a special shout-out to [ NUSHRAAT FROM TicketBox.MU ]. Hat off 🫡 She consistently go above and beyond to sort out my bookings, making it stress-free. Her dedication to custom... See more

Company details

  1. Travel Agency
  2. Event Ticket Seller
  3. Flights Search Site
  4. Hotel

Written by the company

Ticketbox.mu is Mauritius’ leading digital booking and ticketing platform, connecting travelers and event-goers to local and international experiences in one seamless ecosystem. From flights, hotels, and travel leisure services to events, sports, and concerts, Ticketbox.mu delivers secure, dynamic, and innovative online booking solutions designed to elevate the Mauritian outbound and hospitality market. Beyond bookings, Ticketbox.mu is committed to innovation and value creation. From non-expiring rechargeable gift cards to large-scale promotional partnerships—including the biggest booking and hospitality lottery campaign ever launched in Mauritius—we consistently push boundaries to redefine digital commerce in the travel and leisure industry. Proudly Mauritian, Ticketbox.mu plays an active role in advancing the country’s digital transformation and e-commerce evolution, while positioning itself as the largest outbound travel and leisure platform for the Mauritian market. At our core, we believe in building long-term partnerships, delivering exceptional customer journeys, and growing together—locally, regionally, and globally. Ticketbox.mu — Your gateway to seamless booking, unforgettable experiences, and limitless possibilities.

Best booking platform

We are ready to give you a dedicated and best service.

Booking via Ticketbox.mu is your the start of your experience whether you are booking a vacation or any other services.

Contact info

Promotion box for Ticketbox.mu

The best hotel deals is right here!

Book your hotel stay in Mauritius & benefit for discounts and rewards.

4.6

Excellent

TrustScore 4.5 out of 5

537 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

5⭐️ for Ms Reshma

Greetings. It was a real pleasure to liaise with Ms Reshma. She is very friendly and performs her duty in a professional manner. She has done her level best to meet my expectations. I am really delighted that she did her best. I am pleased with her service and valuable support.
She gets a 5⭐️ for her dedicated commitment. Kind regards Rajeev

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

First time booking via TicketBox

This was my first time booking via TicketBox, and I must say it was the smoothest booking experience I've ever had! Everything was seamless. Thanks to Mr Chundun for his assistance.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you…

Nushrat you did a great job from scratch.
I was looking for a hotel last min and you made it happen .
All went well .
Thank you for very quick respond .

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Professional work

Hello
Recently booked a hotel through ticketbox and my experience was generally posistive.Mr Chundun managed all my reservation swiftly, truely appreciated his professionalism..
Highly recommend Ticketbox.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING EXPERIENCE

The hotel staff was so welcoming. From the tasty food to the activities and the room service, there was much to choose from. We were able to extend our checkout time from 2pm to 6pm without being charged. Could not ask for me. SO WORTH IT.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very reactive

Very reactive, very nice over the phone and helpful.
Thank you for assisting during the process.

February 5, 2025

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