TicketQuarter Reviews 842

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and efficiency, often highlighting their politeness and quick problem-solving skills. Many people appreciate the prompt response times, even on weekends, and the overall excellent service that makes interactions pleasant and stress-free. However, some customers experienced issues with their orders, specifically regarding the timely delivery of tickets or receiving clear communication about when tickets would be sent. A few other people also felt that the customer service was unhelpful or unresponsive when trying to resolve order-related problems, particularly concerning ticket changes or disability services.

What people talk about most

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick responses,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Service

Clients share positive opinions on service, frequently highlighting the excellent customer service received.... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, politeness, and... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers experienced issues with e-tickets not arriving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is what excellent customer service looks like! Prompt response to acknowledge my email. My error (I'd made a typo on my email address when buying tickets) was corrected with no questions asked w... See more

Rated 5 out of 5 stars

I booked an autograph ticket instead of photograph ticket for comicon. I emailed to ask if they could change it. Got an email saying email received and would be dealt with shortly. Got a reply 4 hours... See more

Rated 5 out of 5 stars

The customer services staff have been awesome! They saved my skin. I was trying to buy two tickets for an event but couldn’t see the purchase going through so I repeated the process. I ended up buying... See more

Rated 5 out of 5 stars

I saw that a comedian I liked had put on an extra date. I'm on holiday at the moment so didn't really expect anything back quickly but literally within 5 minutes of me sending an email I got a very h... See more


Company details

  1. Event Ticket Seller

Written by the company

With a 24 hour online service via www.ticketquarter.co.uk and an expertly run contact centre, TicketQuarter is the best place to access tickets for a huge variety of events, large and small, from music, sport, and theatre to exhibitions, comedy and fam...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

842 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer Service

I had purchased 2 tickets for Celebrating Celine Dion, and i had to book an extra one later on when a family member decided she wanted to come, but they had none available for were we seated. I spoke to a really nice man called Danny who was brilliant he relocated my seats and i was able to purchase the extra ticket so me and my family we all sitting together. Excellent service by Danny really helpful and kind.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect custom service

I wrote a mail on Friday for a little problem with my email adress and my e-tickets. They answered me 2 days after and resolved the problem very easily. They were very kind, quick and professional. Thank you!

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Great customer service!
Quick turnaround in responses considering they are a big company. So helpful and nice. They do what they say they will which for me is so important as many companies don't.

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service.
From original event enquiry over a year ago, too obtaining an access card, and today helping with my
e-ticket glitch, ticketquater's Customer Service is outstanding. I cannot thank them enough.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Ticketquarter was so easy to use

Ticketquarter was so easy to use, when I ordered my tickets I accidentally typed my email wrong, so I emailed them and they got back to me with new tickets straight away, can’t thank them enough.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Comic Con Liverpool

The gentleman I spoke to, super helpful and couldn't ask for anything better! Got me sorted out right there and then, wish other firms/companies etc were as efficient as he was👍

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Sophie

Sophie, on the phone at the M&S Arena Box Office in Liverpool, was both extremely helpful (she even phoned me back) and very patient. Give her pay rise.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service!
This is my first Comic Con in Liverpool and I am coming from London with my child. I had a lot of questions and they were so nice, patient and quick to answer!

Thank you so much :)

March 4, 2025
Unprompted review

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