I had an unresolved issue printing tickets (Vretti). Becka tried patiently and spoke with her support line. Matt solved the problem - old software setting! Excellent and prompt service from the supp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a small error when entering my email address and therefore didn’t receive my confirmation email. I emailed for support and Chloe had located the error and resent my tickets in less than 10 minu... See more
As event organiser for our village Hall, I credit TicketSource as being the magic sauce that has helped make our events so successful. I regularly thank the day we opted to go with them for our event... See more
Company replied
Such a powerful, versatile and intuitive platform to use. I was able to get my event ticketing set up in under 30 mins with no prior experience on the site, so next time it will be even quicker. The... See more
Company replied
Company details
Written by the company
Sell tickets online without the fuss, stress, or cost. Any event. Any venue. TicketSource is a free and easy online event ticketing platform. Backed by fast, friendly support from real humans, we keep everything running simply and smoothly for you and your event. Our low-cost booking fees help you keep more of what you earn while keeping tickets affordable for your customers. Try out our system for free, under no obligation, to see if it's the right fit for you and your event.
Contact info
United Kingdom
- ticketsource.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kate was very helpful
Kate was very helpful, informative and polite throughout and made sure I was given the correct information at all times.
Great service I would highly recommend.
March 24, 2026
Unprompted review
Reply from TicketSource
Thank you ver much for you kind words, we will pass on your comments to Kate.
Needed help with editing a booking and…
Needed help with editing a booking and was helped very swiftly. Very much appreciated as couldnt understand what I was doing incorrectly
March 24, 2026
Unprompted review
Reply from TicketSource
Hi Tina, thank you very much for your review.
Excellent service always
March 20, 2026
Unprompted review
Reply from TicketSource
Hi Zahra, thanks very much for your review. All the best.
The support team with Ticket Source is…
The support team with Ticket Source is Amazing. They answer the phone and chat line promptly and explain in detail what you need to understand. Thank you!
March 20, 2026
Unprompted review
Reply from TicketSource
Thank you so much for your kind words and pleased to hear the team were on hand to assist.
Great quick response for my questions
Great quick response for my questions. Replies were clear and completed as requested.
March 19, 2026
Unprompted review
Reply from TicketSource
Thank you very much for your review. All the best.
Reply from TicketSource
HI Mag, thank you very much for your review and pleased to hear the team were able to offer a speedy response.
Ticketsource is brilliant
Ticketsource is brilliant! Thank you to the team for always helping out when I need it.
March 19, 2026
Unprompted review
Reply from TicketSource
Thank you very much for your review. All the best.
Appropriate help provided
Quick, efficient and effective when I couldn't work out how to do something. Thanks to Matt
March 19, 2026
Unprompted review
Reply from TicketSource
Hi Shirley, thank you very much for your review. We will pass on your kind words to Matt.
Mary was very helpful
Mary was very helpful, understood immediately what I was looking for and found a solution
March 19, 2026
Unprompted review
Reply from TicketSource
Hi Caroline, thank you very much for your review. All the best.
It took a wait of few minutes only to…
It took a wait of few minutes only to speak to a staff member, who swiftly answered my query and resolved it.
March 19, 2026
Unprompted review
Reply from TicketSource
Hi Lynne, thanks for sharing your feedback we really appreciate it.
Great customer experience
Purchased tickets through the app. I made an error on the details which meant I didn't receive the tickets. The team at TicketSource (Chloe) replied instantly to my email and fixed the error. Got the tickets straight away.
Excellent customer service.
March 19, 2026
Unprompted review
Reply from TicketSource
Hi James. Thank you very much for your review. We will pass on your kind words to Chloe.
Dale was very helpful
Dale was very helpful and quick to resolve my problem
March 17, 2026
Unprompted review
Reply from TicketSource
Thank you very much for your review, we will pass on your kind words to Dale.
Can't argue with the support…
Can't argue with the support I got this morning.
Had a question/request and it was dealt with almost immediately. Top work, can't be faulted.
March 17, 2026
Unprompted review
Reply from TicketSource
Hi Pat, thank you very much for your review.
Unfortunately there was a change to the…
Unfortunately there was a change to the concert so I decided not to attend and requested a refund by email. This was processed promptly and I received a friendly and informative email from Alex to confirm. Many thanks again!
March 16, 2026
Unprompted review
Reply from TicketSource
Hi Emma, thank you very much for your review. We will pass on your kind words to Alex.
Such a prompt helpful and friendly…
Such a prompt helpful and friendly response to my query. Very impressed
March 14, 2026
Unprompted review
Reply from TicketSource
Hi Jane, thank you very much for your review. All the best.
Superb service
Superb service - quickly solved my issue (which, it turns out was to do with me being daft - but Kate was very polite about it!)
March 14, 2026
Unprompted review
Reply from TicketSource
Hi Paul, thanks very much for your review and pleased to head Kate was able to assist.
It was very reassuring to have someone…
It was very reassuring to have someone on hand to check everything before releasing tickets for the first time.
March 13, 2026
Unprompted review
Reply from TicketSource
Thank you very much for your review. All the best.
Kate helped swiftly and professionally
March 12, 2026
Unprompted review
Reply from TicketSource
Hi Elli, thank you very much for your review. All the best.
Great customer service
Such a user friendly platform to use, but whenever there are any queries I always receive such great customer service.
The team are always so quick to respond and so helpful at understanding and assisting with the query.
I love that their chat function gets you through to a real person straight away; it saves so much time and frustration and is something I really appreciate.
Particular thanks to Becca today for her help in building a type of event we have not previously offered before.
March 12, 2026
Unprompted review
Reply from TicketSource
Hi Ceara, thank you very much for sharing your feedback with others and for your kind words. All the best.
Thank you Chloe for a speedy response…
Thank you Chloe for a speedy response and action in resending my tickets and email confirmation.
March 12, 2026
Unprompted review
Reply from TicketSource
Hi Johnny, thanks very much for your review. All the best.
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