TicketSource Reviews 2,413

Ticket source reached out to me after realising I had paid twice for the same tickets due to a internet failure myside. They quickly refunded the issue without fuss or request. Professional, polite and trustworthy.

As event organiser for our village Hall, I credit TicketSource as being the magic sauce that has helped make our events so successful. I regularly thank the day we opted to go with them for our event bookings, rather than use one of the myriad of other booking providers. Easy to use and with real people who act quickly, should you have a problem.

When I realised my error i contacted ticket source straight away, they responded providing me with my ticket the very next day in time for my event.

Map error addressed speedily
As a new customer the pin on the map turned out to be in the wrong place. Contacting support produced a rapid fix, thank you Kate

Very quick getting back in touch with my enquiry nothing was a bother to them
Very efficient

I was very grateful today in the response and the lovely way my mind was put at rest by Zoe who made sure all was sorted and mentioned that if there was ever anything else I could be helped with not to hesitate getting in touch. Great costumer service.

We had misplaced our email confirmation with the tickets for an event we were attending, and following an email to TicketSource, I had response from Becca within 10 minutes, and all was sorted. Excellent service.

My payment via the website didn’t go through so I emailed customer support for help. Emma emailed me back quickly (in the evening) with a detailed, helpful explanation and a resolution to the problem (which was actually due to a Visa outage). Very impressive customer service.

A lovely human being at the end of the telephone!
Thank you so much for following through when I had a problem with my booking and sorting it all out.
Excellent service

Very helpful and issue resolved quick! My email address often blocks emails coming in but Chloe got my tickets to me swiftly!

I booked tickets for a performance but mistyped my email address. Only realised the night before the show. I emailed ticketsource sbd got an immediate reply early next morning. They found the booking and resent the tickets. Fabulous service.

My query was resolved very promptly, great customer service!

I had lost the emails that confirmed my ticket purchases and associated details. Kate from Ticketsource got back to me quickly and provided all my ticket purchase receipts. What a relief! Thank you!

Olivia was wonderful. She was professional and so helpful. Excellent customer service.

Easy to book tickets. I had a slight technical issue at my end and Chloe helped to resolve it very quickly and efficiently. Great customer service!

Sold me a ticket for a seat that did not exist at the venue. Have not responded to my attempts at contact. Would not ever buy a ticket for future events from this company if this is the way they treat customers.

09.02.26 In response to the TicketSource reply, I have the response emails from them that confirm I sent correspondence via the website contact form

We took out insurance for our tickets for an Acro Competition our daughter was participating in. She can no longer compete but we cannot claim back our tickets cost! Pointless paying extra for insurance!

I emailed the support desk as I had entered an incorrect email address when booking tickets to an event. Chloe came back within 10 minutes, amended my email and resent my tickets. Excellent, professional service and a pleasure to deal with. Very easy booking system too!

I had an issue with my order where I was charged twice. I was contacted the following day by Angharad to highlight the error and she refunded the duplicated amount quickly and without any hassle. Amazing service. Thank you

Very quick response to my query. Sorted my error out with my booking very quickly ⭐️⭐️⭐️⭐️⭐️