The platform is great. I only gave it a 4 star because i would love if there was an easier way to send out multiple QR codes for one ticket; like the buyer being able to add names and then being sent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been impressed with ticket tailor so far. Creating events felt quite intuitive and there were some great features and settings that enabled me to get the event listing to suit my event really w... See more
Company replied
Ease of Use for both admin and customers, Design and website integrations. Many Great Features! Would love attendees to be able to transfer tickets to different events without issuing a refund and rep... See more
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Setting up my ticket shop was an absolute breeze. Configured in seconds flat and already loads better than what I was using before, plus all the proper controls, reports and bells and whistles you’d e... See more
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Company details
Written by the company
Ticket Tailor is the world's most-loved ticketing platform, trusted by over 73,000 Event Creators across 120 countries. We make it simple and affordable to sell event tickets online, thanks to industry-leading low fees and high-quality, 24/7 support. Last year, our platform processed 24.5 million tickets for events of all shapes and sizes – from the UK’s only floating puppet theatre to pick-your-own tulips in Amsterdam, and sell-out Santa’s grottos in the US. Users can choose between Pay as you sell, or buying credits upfront to save (from as little as 20p/25c per ticket). We also offer 50% discount for charities, and low-price tickets, as well as discounts for B Corps, PTAs, and not-for-profits. And if your tickets are free, so are we. Once a box office is up and running, events are totally customisable, and we offer a huge range of robust features that all come as standard. Think easy product upsells, handy integrations, and a free Check-in app with in-person ticketing, for starters. As an independent business, we don’t have profit-hungry shareholders to answer to. This means we can choose exactly how we grow. To us, empowering our diverse range of Event Creators through simple and affordable ticketing is worth its weight in gold. But we also strive to make sure that every single ticket sold has a positive impact on our team, our planet and in our communities. We call this Growth on Purpose. We're carbon neutral (having offset our entire history of emissions across all three scopes), donate 1p to climate causes for every ticket sold through our Penny for the Planet initiative, and we're proudly a certified B Corp, joining a global community of businesses putting people and the planet first.
Contact info
Ticket Tailor, Unit 219 Mare Street Studios, 203-213 Mare St,, E8 3LY, London, United Kingdom
- hi@tickettailor.com
- tickettailor.com
4.4
Excellent
724 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brand New to Platform
Still learning about reports such as sign in chart. The referral credits made it affordable for our first fundraiser (new non profit organization).
September 12, 2025
Unprompted review
Reply from Ticket Tailor
Thanks so much for sharing your experience and for choosing Ticket Tailor for your first fundraiser 💜
We’re glad the referral credits helped get you started! If you ever want tips on using reports, our Help Centre and support team are always here to guide you. ⭐
Easy to use and customer service is…
Easy to use and customer service is quick to respond if you need any help!
September 8, 2025
Unprompted review
Reply from Ticket Tailor
Thanks so much for the lovely feedback, Anna! 💜
We’re glad you find Ticket Tailor easy to use and that our team could help out quickly 🚀
Reply from Ticket Tailor
Thanks for the awesome review, Debbie! 💜
Poor customer service.
I bought a ticket for "In the city festival" which, was unfortunately cancelled. I recieved an email from the organiser to contact ticket tailor for a refund. I have filled in two contact me forms, to date no one has contacted me to advice my refund.
September 4, 2025
Unprompted review
Reply from Ticket Tailor
Hi Stuart,
I'm sorry to hear you had tickets to an event that was cancelled. Unfortunately, you've come through to the wrong place - Ticket Tailor can't manage refunds. We never see or touch ticket money.
Please contact the event organiser if you want to request a refund. You can manage your tickets and contact the organiser using this link: https://app.tickettailor.com/find-tickets
Ticket Tailor is a platform that allows event organisers to sell tickets directly to their audience and set their own ticket terms and conditions. Refunds are at the discretion of the event organiser, in accordance with their terms and conditions. More information about our service can be found here: https://www.tickettailor.com/information-for-ticket-buyers/
That being said, we'll reach out to the event organiser you've mentioned to advise them on the refund process, and to ask them to check their messages.
I hope that helps explain our service.
P.S. As an independent business, we rely heavily on reviews to promote our services to other event organisers. As this review is about a specific event, and not our platform, we'd be grateful if you'd consider changing your score, or removing this review. Thanks!
Easy to use
I find it easy to set up events and the chat is very helpful. Our users have said that is is straightforward to use. For charities the fees are good
September 2, 2025
Unprompted review
Reply from Ticket Tailor
Thanks so much for the lovely review, Laura! 🙌 We’re so glad Ticket Tailor is easy for you (and your attendees) to use, and that our chat team could help 💜
Robust API, Smooth Integrations, and Reliable Support
After initially rating this lower due to issues with the Memberships feature, I’ve since had a chance to explore Ticket Tailor’s API and integration capabilities — and I have to say, they are incredibly powerful and flexible.
The system connects smoothly with third-party tools, allowing organizers to automate ticketing, membership validation, and reporting in a way that’s simple yet highly customizable. The documentation is clear, and integration with platforms like Zapier or custom scripts is straightforward even for small teams.
It’s clear that Ticket Tailor’s infrastructure is robust and developer-friendly. While my earlier review highlighted concerns about the Memberships functionality, I can confidently say that the core platform and API are rock solid and make it one of the best event management tools out there for independent organizers.
Kudos to the team — excellent progress and great potential ahead!
August 31, 2025
Unprompted review
Reply from Ticket Tailor
Hi there,
Thanks so much for taking the time to share this detailed feedback. We really value hearing where things aren’t working as expected, so we can keep improving the platform for everyone.
We're sorry that the Memberships feature hasn’t yet met your needs. While hundreds of Event Creators use it successfully every day, we recognise that there are still areas that need attention, especially for more complex event setups. We’re actively working on it, and your points have already helped inform upcoming improvements.
To respond to each point you've raised:
Scanning and check-ins: You’re absolutely right - the Memberships QR code was originally designed for season-pass style access, where members could attend any event. We also released members-only tickets, for events (like yours) with strict capacity limits. However, based on similar feedback, we’re now developing a new scanning filter update to better support capacity-limited events. This is in the works and should be launching soon.
Unlimited QR redemptions and Check-in counter: Similarly, the membership QR code was designed for open-entry setups, with season passes limited by duration. When you need to limit entry, we recommend using members-only tickets, which do restrict capacity per event. This will also deliver an accurate, event level, check in count at the moment. We're continuing to improve this flow to make it more intuitive.
Pricing issues: This should absolutely work seamlessly, and is currently working well with no reported issues. If you do think something is not quite right, please drop our support team a line with specific order examples, and we’ll look into it right away.
Discount visibility: We'll look into this with our UX team to see if there are any improvements we can make here.
I'd like to reiterate that your feedback is super helpful. It's disheartening to hear that it's not working well right now, but motivating for us to improve things. We'd hate for you to have the impression we're understaffed - that’s not accurate, and wouldn’t be something we’d usually say.
We're a small independent team, and we're always working on improvements, which are prioritised based on user feedback, just like yours. You can always track our latest product updates at updates.tickettailor.com (where you’ll see there that we’ve released several new Memberships improvements recently... with more on the horizon).
Thanks again for taking the time to share this and for being part of our Event Creator community.
Ticket Tailor
Love how easy it is to set up events…
Love how easy it is to set up events and style the page.
August 26, 2025
Unprompted review
Reply from Ticket Tailor
Thanks for the feedback, Tim! 💜
We’re so glad setting up your events and styling your page felt easy - that’s exactly what we want for every organizer. 🎉
Perfect For Performing Arts!
Ticket Tailor is easy to use, simple to edit and the box office options are very clear and its everything we need to run our arts programming. I highly recommend it for non-profits and arts groups.
August 19, 2025
Unprompted review
Reply from Ticket Tailor
Thanks a bunch for sharing this, Mike! 🎭
Glad Ticket Tailor’s helping make things smoother for your arts programming 🙌
Very simple and easy for a first time event
Very simple and easy process throughout. Stripe gave me some difficulties but it was mostly user error. Overall it was a super enjoyable experience for a first time event.
August 4, 2025
Unprompted review
Reply from Ticket Tailor
Thanks, Trent! 🙌 So glad your first event went smoothly. Can’t wait to see what you create next ✨
love it!
i love how easy and streamlined this app is. it's super easy to use and all of the fees are transparent!
August 16, 2025
Unprompted review
Reply from Ticket Tailor
So happy to hear this! 💜
We love knowing the app feels easy and transparent for you - that’s exactly what we aim for. Thanks for the feedback, Elisabeth!
DISGUSTED
Absolutely disgusted that TT are raising their prices! We are a small company and I got nothing but ‘it’s so we can keep provided our excellent service’ from Rhio on the chat. You are becoming a part of the economic problem when your prices should remain the same so that you are PART OF THE SOLUTION! I am leaving next week as I am so sick of the GREED and quite frankly I expected more from this company. SHAME ON YOU! And btw, nobody’s wages are going up! Just prices 😢
IF IT WAS SUCH A DIFFICULT DECISION THEN WHY DO IT AND LOSE BUSINESS? THE ONLY THING GENUINE IS YOUR CORPORATE GREED. PEOPLE ARE NOT STUPID. STOP YOUR EMPTY APOLOGIES BECAUSE YOU KNOW YOU DON’T NEED MORE MONEY TO CARRY ON THE WAY YOU WERE. IT’S EMBARRASSING FOR YOU!
August 14, 2025
Unprompted review
Reply from Ticket Tailor
Hi Daniel,
Changing our pricing for some accounts wasn’t an easy decision. We understand that you feel upset with the news, and how it might affect your events.
While your Pay as you sell price per ticket may be increasing, you can keep your current price by switching to our Pre-pay option. This means your cost per ticket sold will stay the same. Only the way you’re billed will change. If you’d like bespoke help understanding what this might mean for your events, our customer support team is here to guide you via hi@tickettalor.com.
We genuinely believe this change is the right step to ensure we can keep delivering the best platform possible. Even with this small increase for some accounts, we remain committed to keeping our fees as low as we can - and we’re proud to still offer the lowest fees in the industry.
Thank you for being part of the Ticket Tailor community, and I hope we can find a solution that works for us all.
I tried to pay
I tried to pay, and the only option I had was a PayPal payment.
EDIT: No, that's correct review - you only connected PayPal payments to your website, it seems. I've paid for event 1727880, and after paying I received PayPal receipt and option to log in to my PayPal account! I do not wish to have PayPal account. But because you are using their checkout system, PayPal account was created without any input from me. This is not right.
Consider using something else like Stripe or whatever, but not Paypal. Thanks.
August 14, 2025
Unprompted review
Reply from Ticket Tailor
Hi there,
I think this review might have been left in the wrong place. This is a review site for Ticket Tailor, a platform for event organisers to create events and manage tickets.
Our fees are paid via card, through your Ticket Tailor account. You can choose the price you pay us per ticket sale from your account billing page.
Let me know if I can help to clarify our pricing any further.
P.S. If you have left this review in the wrong place, we'd greatly appreciate it if you could remove it. As an independent business, reviews are a great way for people to hear about our services.
Easy. Seamless. Stress-free
Easy to use. It's seamless. Made preparing for an event less stressful.
July 27, 2025
Unprompted review
Reply from Ticket Tailor
Thank you so much for the kind words, John! 😊
We're so happy to hear the platform helped make your event prep smooth and stress-free 🎉
Wishing you all the best with your future events! ✨
Ticket tailor for the win!
Ticket tailor has been the smoothest and most consistent ticket outlet I’ve ever used. Never have issues when customer pull up their orders at the door. Payouts have always been smooth and transparent. No hidden fees. 10/10
July 24, 2025
Unprompted review
Reply from Ticket Tailor
Thank you so much for the kind words, Jason! 😊
We’re really happy to hear that Ticket Tailor has worked well for you. It means a lot to know everything has been smooth and easy, from check-ins to payouts. ✅💸
We appreciate your support and are glad to be part of your events! 🎉🎟️
easy to use
easy to use, can duplicate events too which is a timesaver!
July 19, 2025
Unprompted review
Reply from Ticket Tailor
Thanks so much for the great feedback, Laura! We’re happy to hear you’re finding the platform easy to use and that the event duplication feature is helping save you time as that’s exactly what it’s there for! 🙌
Simple to use
July 15, 2025
Unprompted review
Reply from Ticket Tailor
Thanks so much for your feedback, Hasan! We’re glad to hear you found it simple to use as that’s exactly what we aim for. 😊
Very disappointing customer service and rigid refund policy
As a long-time customer, I’m extremely disappointed with how TicketTailor handled a very simple and reasonable request.
I had purchased credits some time ago, which I haven’t used and no longer need. I politely asked for a refund or at least some form of goodwill – especially considering that the service wasn’t rendered and that I’m no longer using the platform.
The response was a flat refusal, citing terms and conditions, without any flexibility or willingness to consider the individual situation. No offer of a compromise, no human touch – just a cold “no”.
There are many other platforms out there that treat their users with much more empathy and customer care. This experience left me with a very bitter feeling, and I can no longer recommend TicketTailor to anyone looking for a customer-friendly solution.
July 7, 2025
Unprompted review
Reply from Ticket Tailor
Hi Alex,
Thanks so much for taking the time to share your experience. I’m really sorry to hear that you were left feeling disappointed.
Just to clarify, credits on your account never expire, so you’re very welcome to use them for any future events if your plans change down the line. We also offer a full refund for any credits requested within 24 hours of purchase.
Wishing you all the best with your future events, and we're here if you need us.
DO NOT BUY TICKETS THROUGH THESE PLEASE…
DO NOT BUY TICKETS THROUGH THESE PLEASE PLEASE PLEASE. As I have seen in other posts, been absolutely scammed for the John Terry event that was supposed to happen in November 2024. And the response from these guys is ‘contact the seller’. The seller whose website has disappeared? Who don’t reply to emails? Shoddy company, protecting the scammers more than the customer, atrocious & I will ensure everyone I know never buys a ticket through you enablers. And please don’t respond with your generic BS. Shut shop or change your sh**ty ethics policy.
November 7, 2024
Unprompted review
Reply from Ticket Tailor
Hi Charlotte,
Thanks for leaving a review. I'm so sorry to hear you haven't been able to get in touch with an organiser about your tickets.
We're sad to hear about your experience, but you've come through to the wrong place. When you buy a ticket from an organiser using Ticket Tailor, you pay the event organiser directly.
We don't see or hold any ticket sales money, and can't issue or influence refunds.
Organisers use our platform to manage tickets, and create event pages.
Unfortunately, as frustrating as it may be, event organisers are the best people to contact about event changes and refunds.
Buggy service, beautiful site
Buggy service, poor customer service. Beautiful site though, with very cool features. We tried using this for a non-profit fundraiser event. They require a charge/debit card to charge their fees to. When adding our club card, our bank declined the first connection attempt. After we sorted that out with the bank, when trying to re-add the card, TicketTailor pretended to connect to our bank again, but it was fake - they simply waited for a delay, and then returned the result from the first attempt. Our bank confirmed that a dozen attempts did not make it to them. Customer service was completely unhelpful, they said they couldn't clear that, claimed the card was "not compatible," and said "use another card, you can use a personal card have your org reimburse you." Additionally, when my event was in "Draft" mode and I tested it, it actually charged me.
June 12, 2025
Unprompted review
Reply from Ticket Tailor
Thanks so much for taking the time to share your experience. I’m really sorry you had trouble adding your card to the site. I completely understand how frustrating that must have been, especially when you were trying to set up your fundraiser.
Our billing works smoothly for thousands of Event Creators every day, but unfortunately, we aren’t always able to see the exact localised reason why a particular card might not connect successfully.
Sometimes, even after resolving issues with your bank, attempts can still fail due to the way payment providers cache card verification attempts or flag transactions.
Regarding our billing, all new accounts can issue up to five paid tickets for free to test things out. If you need more than this, or would like us to take a closer look together, just get in touch with our 24/7 support team. We’re always here to help you get set up in whatever way works best. We're committed to helping you get the best use of our software.
Thanks again for your feedback—it helps us keep improving.
20 year Reunion
I am currently planning our 20 year reunion. I needed a platform that would let us sell tickets to the Reunion.
It was easy to set up and I liked the platforms ease of use. Unfortunately they currently use Stripe. Stripe made me put in a business url and gave no option for a non business event like a reunion. I called to let them know that I wasnt a business and didn't have a url. They said they fixed it and it worked. I got a payout and tickets were selling. After having 3500 in revenue in there. They stopped payouts and on the last day of ticket sales they stopped letting people buy tickets to our event. When I called I was told someone would get back with me. 24 hours later, I have heard nothing from the company.
I feel bad because Ticket Tailor might have been a great experience if it wasnt for their participation with Stripe.
May 31, 2025
Unprompted review
Reply from Ticket Tailor
Hi Ashton,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the issues you’ve encountered with Stripe. That sounds frustrating, and I completely understand how important smooth payment processing is.
If you haven’t already, please do reach out to us at hi@tickettailor.com—our support team would be more than happy to look into this and see if there's anything we can do to help on your behalf.
Just to clarify, Ticket Tailor gives you the freedom and flexibility to choose between several payment providers, including Stripe, PayPal, and Square, or any other preferred option through Offline Payments, so you can find the one that works best for your needs.
Since it sounds like you're happy with our platform itself, and the issue lies with your payment provider, we’d really appreciate it if you’d consider moving your review to reflect that on Stripe’s page instead. It would mean a lot to us, as reviews play a big role in helping others discover our service.
Thanks again, Ashton – and please don’t hesitate to get in touch if we can support you further.
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