Tier One Tickets Reviews 

208
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, most reviewers were let down by their experience overall. Consumers shared severe complaints regarding the website and order process, explaining that they paid substantial amounts of money for football tickets that never arrived. Many individuals stated that despite submitting sensitive personal information like passport copies and selfies as requested, they received zero communication afterwards. Some people noted that customer support entirely broke down once the transaction was completed, leaving anxious buyers completely ignored. Buyers additionally struggled to secure refunds after experiencing operational issues, leading some to contact their banks for chargebacks. People warn others to avoid the platform entirely due to these frustrating financial losses.

What people talk about most

Order

Clients share negative opinions on orders, expressing deep disappointment over match tickets that were not... See more

Website

Reviewers highlight deep frustration and disappointment regarding the website, strongly warning that the... See more

Payment

People report issues with payment, noting that funds are charged promptly but ticket delivery can be delayed.... See more

Customer communications

Customers consistently note negative experiences with customer communications, expressing frustration over... See more

Refund

Reviewers mention negative feedback about refund, expressing widespread frustration over ignored emails and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutel scam website. Bought 2 Tickers for Chelsea vs Barcelona on 25th November. Never received my tickets by post or email. Please reply directly to this email with: A... See more

Rated 1 out of 5 stars

SCAM!!!!!’ Checked on Trust pilot etc 100% genuine before I ordered. Clever and deceitful how they manage to do this. Paid £57 for Sunderland v Newcastle derby game promised they’d be posted on... See more

Rated 1 out of 5 stars

Frauds! Scam! I bought tonights UCL match ticket (Chelsea vs Barcelona) and never received my tickets thought they said your tickets are ready in their email and the sad part I bought my tickets thr... See more

Rated 1 out of 5 stars

Complete set of liars and cheats.SCAM,SCAM!!!!!!!! Paid for two tickets Safc v Nufc derby game 14 th December, sent copies of passport and I’d had nothing, nothing , nothing in return. Emailed them... See more


Company details

  1. Event Ticket Seller

Written by the company

Tier One Tickets is a trusted hospitality and match-day ticket provider for football fans across the UK and Europe. We specialise in securing official, guaranteed seats for Premier League and European fixtures — including Liverpool, Manchester United, Arsenal, and more. Our mission is simple: to make attending top-tier football matches easy, secure, and unforgettable. Every customer receives dedicated account management, written purchase confirmation, and timely ticket delivery — whether digital or physical. We work exclusively with PayPal for payments, ensuring every transaction is 100% protected under PayPal’s buyer protection policy. This means you can purchase with complete confidence, knowing your money and match experience are secure. At Tier One, we pride ourselves on transparency, reliability, and personal service. Whether it’s your first visit to Anfield or your fifth Champions League night away, our goal is to get you there — seamlessly and safely.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

208 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.4

All reviews

(208)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

These guys are scammers!

These guys are scammers. Bought 3 tickets for Chelsea vs Barcelona which were due to arrive 7 days before the game. They did not. When I emailed the customer service team someone called Damon replied stating there had been a problem with UEFA releasing tickets and they would arrive on Sunday. They did not. Not heated anything since from anyone at their customer service. Lastly the number on their website is a dud and does not ring. Scam!

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

This is 100% a scam website

This is 100% a scam website, please do your research, most of the reviews here are fake. Lucky I bought via credit card to get a refund but many people wont be that lucky. They also are requesting passports for "verifications" but this information is being sold through dark web. Please share awareness.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

Never got my tickets

Never got my tickets, got an apology, still chasing my refund....defo scam.

They'll probably reply with "I've never purchased from them" but I'll post your emails....greedy bastards

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers. I orderd 2 tickets chelsea vs Barcelona but nothing coming up. They said will arrive on sunday but NOTHING. WHAT I SUGGEST IS LETS ALL OF US WHO BEEN CHEATED LETS GO TO THAT adress 12 hay hill, mayfair,london W1J 8NR which the company been registered and ask for explaination.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

scammers

I bought football tickets for Arsenal vs Spurs game, and obviously I haven received any tickets and also haven't received any refund. Support team also stopped answering on my e mails. If you don't want to loose your money don't buy any tickets from them.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

It is a scam

It is a scam. Unfortunately I was not paying attention at all that details that show us that is a scam. And yes I lost 60 GBP, because the bank will not send me the money back because it is a small amount. Anyway please pat very much attention to this. I hope people will be more careful than I was.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE OF THESE SCAMMERS

BEWARE OF THESE SCAMMERS - not at the address they say they're at. Active Action Fraud case against them at the moment. Do not buy tickets or submit your ID/passport as they ask. If you have bought tickets, call Action Fraud UK and they should be able to help you get your money back.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

They’re scammers

They’re scammers. Booked 3 tickets for the Chelsea vs Barcelona game and wanted a refund after one day, they said they issued the refund and it will take 3-5 working days. It’s been over two weeks and nothing, and they stopped replying to my email after asking them where my money is

November 2, 2025
Unprompted review
Rated 1 out of 5 stars

FAKE TICKET WEBSITE!!!!!

FAKE FAKE FAKE 5* REVIEWS. PAIS FOR ARSENAL V SPURS AND PROMISED TICKETS BY KAST THURSDAY TO GET EMAIL ACTER 4PM WITH PRE MASE UP APOLOGY EMAIL PROMISING FREE HOSPITALITY TICKETS OF MY CHOICE OF FUTURE MATCHES. DO NOT TAKE ANY NOTICE OF GOOD REVIEWS. THIS SITE IS ON THE FA WEBSITE OF FAKE TICKET SELLERS. ONLY THE CLUB CAN SELL YOU GENUINE TICKETS UNLESS YOU WANT TO RIPPED OFF BY RESELLERS. GOT TO WASTE MY TIME GETTING MONEY BACK THROUGH CREDIT CARD NOW.
BUYER BEWARE…..PLEASE DON’T MAKE THE SAME MISTAKE AS ME!!!!!!

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

This Tier One Ticket is a fraud I…

This Tier One Ticket is a fraud I bought two tickets for champions League match Chelsea vrs Barcelona for me and my brother and they said the tickets will ready today Sunday after I send them my passport they never replied my email again

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Be ware - never buy from them

Be ware, never buy anything from this site.

Paid for Arsenal vs Spurs tickets WEEKS ago, and they were replying to my repeated emails that I don't have to worry and my tickets are GUARANTEED!! I have changed and rearranged social and family commitments vased on their promise. Only on THURSDAY (after I have again asked them about my ticket) they informed me that there has been some "administrative" error. And now that I replied back to them that I don't trust the company any more and need my money refunded fully, they havent replied for the last 2 days

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute fake

Absolute fake
They offered champions league tickets between Barcelona and Chelsea for 60pounds and after first day they were not responding and I have not received the ticket or refund requested. Absolute no response. They are absolute fraud
Also people are writing fake positive reviews.
Don't trust the positive reviews,it's fake reviews from the same people, probably from the scammers

November 23, 2025
Unprompted review

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