Tier One Tickets Reviews 

208
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, most reviewers were let down by their experience overall. Consumers shared severe complaints regarding the website and order process, explaining that they paid substantial amounts of money for football tickets that never arrived. Many individuals stated that despite submitting sensitive personal information like passport copies and selfies as requested, they received zero communication afterwards. Some people noted that customer support entirely broke down once the transaction was completed, leaving anxious buyers completely ignored. Buyers additionally struggled to secure refunds after experiencing operational issues, leading some to contact their banks for chargebacks. People warn others to avoid the platform entirely due to these frustrating financial losses.

What people talk about most

Order

Clients share negative opinions on orders, expressing deep disappointment over match tickets that were not... See more

Website

Reviewers highlight deep frustration and disappointment regarding the website, strongly warning that the... See more

Payment

People report issues with payment, noting that funds are charged promptly but ticket delivery can be delayed.... See more

Customer communications

Customers consistently note negative experiences with customer communications, expressing frustration over... See more

Refund

Reviewers mention negative feedback about refund, expressing widespread frustration over ignored emails and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutel scam website. Bought 2 Tickers for Chelsea vs Barcelona on 25th November. Never received my tickets by post or email. Please reply directly to this email with: A... See more

Rated 1 out of 5 stars

SCAM!!!!!’ Checked on Trust pilot etc 100% genuine before I ordered. Clever and deceitful how they manage to do this. Paid £57 for Sunderland v Newcastle derby game promised they’d be posted on... See more

Rated 1 out of 5 stars

Frauds! Scam! I bought tonights UCL match ticket (Chelsea vs Barcelona) and never received my tickets thought they said your tickets are ready in their email and the sad part I bought my tickets thr... See more

Rated 1 out of 5 stars

Complete set of liars and cheats.SCAM,SCAM!!!!!!!! Paid for two tickets Safc v Nufc derby game 14 th December, sent copies of passport and I’d had nothing, nothing , nothing in return. Emailed them... See more


Company details

  1. Event Ticket Seller

Written by the company

Tier One Tickets is a trusted hospitality and match-day ticket provider for football fans across the UK and Europe. We specialise in securing official, guaranteed seats for Premier League and European fixtures — including Liverpool, Manchester United, Arsenal, and more. Our mission is simple: to make attending top-tier football matches easy, secure, and unforgettable. Every customer receives dedicated account management, written purchase confirmation, and timely ticket delivery — whether digital or physical. We work exclusively with PayPal for payments, ensuring every transaction is 100% protected under PayPal’s buyer protection policy. This means you can purchase with complete confidence, knowing your money and match experience are secure. At Tier One, we pride ourselves on transparency, reliability, and personal service. Whether it’s your first visit to Anfield or your fifth Champions League night away, our goal is to get you there — seamlessly and safely.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

208 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.4

All reviews

(208)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Full of rubbish

Full of rubbish, we paid for 6 people expecting the tickets to come from the 18th and still waiting, paid 600 and got to the point where they said wait for tomorrow so we will see otherwise I want our money back.

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

bought 2 tickets

bought 2 tickets , was told id get them 7 days before match , waited and nothing , then got email saying dont worry and was reasured 2 days before event they would arrive , booked travel and accomadation on strength of the emails to be let down last minute , total scam do not use

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Do not give this muppets your money…

Do not give these muppets your money they are full of crap. scammers sat behind a computer screen sending out un professional emails as a reply back. Spent £140.00 on Newcastle tickets two weeks ago. match day is today and still waiting. Not be long before they’re shut down and bank accounts looked into.

(SCAM)

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

Paid for a football ticket

Paid for a football ticket. Told would get e mail 7 days before event, then 2 days before. E mails were to reassure me, but ticket never arrived. Unable to send e mail today for some reason. I am 73 yrs old and not affluent. I would avoid this site. Many good ratings on here seem to be from outside the UK. I intend to contact Ripoff Britain and suggest that others do the same.

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this website

I don’t know who is leaving 5 stars but please do not buy from this company, after reading the positive reviews I ordered some tickets, I then read other reviews and asked for a refund. I am still waiting and asked for proof of refund but have heard nothing. If something seems too good to be true be wary. I have reported to trading standards so hope nobody else gets fooled.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Keep away from these conmen

Absolutely stay away from this bunch. Just another herd of conmen. Really pissed off with myself for falling for it. They taken £280 from me and never sent the tickets and now ignoring my requests for refund so don’t even contemplate doing anything with them. Hope they get caught and get sent to prison.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Apparently we all got scammed for the…

Apparently we all got scammed for the Arsenal vs Tottenham ticket as we all got the same message! SCAM SCAM SCAM

Requested a full refund and since then… I am waiting. The worse thing is it was my birthday present. Unbelievable… I really hesitate and don’t know how I fell on this! Disappointed in myself

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Never recived my tickets and not got any answers out off them

I ordered 4 arsenal tickets vs tottenham. All seemed okay they was emailing me back the day I was supposed to recive my tickets they seemed to have disappeared and got nothing back! I should off done some research on this company before I orderd from them. I would agree with offers and say this company is a scam!!

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

I knew it was too good to be True

I knew it was too good to be True , Placed a order for Arsenal v Tottenham absolutely scammed me for £200 , SCUM BAGS , Do not order from Tier one I now have to contact my Bank to try get my money back

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM DO NOT USE

They scam you, its not a real website and they will take your money, promise tickets and days before say they dont have them and offer you something completely ridiculous and unachievable in replacement, iv asked for a refund and as expected no reply, I have reported them to Companies House and I do have addresses of the owners if anyone else would like them? Disgusting how they just scam people, these were a gift and now very last minute and out of pocket I will have to try and find something else as buying tickets now will be near on impossible.

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

DONT USE THIS COMPANY YOU WILL LOSE YOUR MONEY.

I paid a £140 for two tickets for the Arsenal v spurs game . They were due to arrive 7 days before the game , this didn’t happen instead I got an email from ‘ Damon’ saying that they were waiting for the tickets to be released and that this was standard procedure, and when I emailed him back with some concerns he assured me that they would be emailed to me yesterday. This didn’t happen, the excuse being that they had been misallocated . Instead he offered me a choice of 4 complimentary tickets to 1 of 4 games for a worth £1600 each or a full refund, so asked for the refund now radio silence.
I now realise I’ve been scammed by this ‘ company’ and wouldn’t like this to happen to any body else. DONT USE THIS COMPANY YOU WILL LOSE UOUR MONEY.

November 21, 2025
Unprompted review

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