Tilechoice Reviews 811

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Visited the Telford store this afternoon as an emergency. James was fantastic. He is extremely knowledgeable and was more than willing to discuss our options in depth including budget. He even checked... See more

Rated 3 out of 5 stars

Tried few stores to be told no tiles available, brought them online no problem, then problem with delivery paid the £35 and choose a day but not delivered until five days later than day we choose. Aft... See more

Company replied

Rated 1 out of 5 stars

This company has gone downhill drastically since being taken over ! Every member of the original Bilston crew were fantastic- calling when promised, stock arriving when promised etc. No communication... See more

Rated 5 out of 5 stars

Stu and Joe at tile choice worcester store gave fantastic advice and customer service yesterday. They were patient whilst we asked questions about various floor and wall tiles because we needed both.... See more

Company details

  1. Home & Garden

Information provided by various external sources

Tile Choice Limited was established in 1991 and now boasts individually designed stores throughout the Midlands covering Bilston, Cannock, Walsall, West Bromwich, Perry Barr, Bromford Birmingham, Bromsgrove etc


Contact info

4.0

Great

TrustScore 4 out of 5

811 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wow!

Wow!! Tile choice are an exceptional company to purchase from. Fast efficient service great value too. Highly recommend

March 23, 2025
Rated 5 out of 5 stars

Happy customer I recently purchased…

Happy customer I recently purchased tiles from walsall store where I had brilliant service and all staff was extremely helpful, will definitely return and reccomend to friends and family also want to note I went to cannock tile choice also where staff there are brilliant aswell so would also recommend, I spoke to luke there and also Jo

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Honest trader review.

As a sole trader who has plenty of availability in retailers I have to say my default for the past 3 years has been Tile Choice, specifically the Telford store.
James has an awesome team who are always ready to support. I always recommend my clients to use Tile Choice.
If you want first class service and quality product, look no further than tile choice.

February 21, 2025
Unprompted review
Rated 2 out of 5 stars

Poor delivery service

Poor delivery service
Expect paid delivery (£30) and 5 days in advance to be able to deliver on the day, Not 4 days later! Delayed project and wasted effort Disappointed

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Tile purchase

The staff made us feel really welcomed let us walk around before seeing if there was anything they could help with (which we prefer) then once we established our requirements was very thorough and helped with every question or query we had

December 29, 2024
Unprompted review
Rated 2 out of 5 stars

Awaiting my order

I haven't received my order as yet but after contacting they apologised as it was delivered to the wrong address and issued to have it sent correctly right away so I’m waiting

November 10, 2024
Rated 5 out of 5 stars

Fantastic advice and customer service

Stu and Joe at tile choice worcester store gave fantastic advice and customer service yesterday. They were patient whilst we asked questions about various floor and wall tiles because we needed both. They recommended which grout and adhesive to use and also showed us different layout designs for both floor and wall tiles.
They made the whole ordering process easy too. Excellent service.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

Awful to deal with

Awful to deal with. Ordered samples which never arrived, emails ignored and phone number for head office doesn’t even work on the website. Ending up phoning Kidderminster Branch to speak with Lee who was amazing in getting a refund processed and was extremely helpful.

November 4, 2024

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