Visited the Telford store this afternoon as an emergency. James was fantastic. He is extremely knowledgeable and was more than willing to discuss our options in depth including budget. He even checked... See more
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Tried few stores to be told no tiles available, brought them online no problem, then problem with delivery paid the £35 and choose a day but not delivered until five days later than day we choose. Aft... See more
Company replied
This company has gone downhill drastically since being taken over ! Every member of the original Bilston crew were fantastic- calling when promised, stock arriving when promised etc. No communication... See more
Stu and Joe at tile choice worcester store gave fantastic advice and customer service yesterday. They were patient whilst we asked questions about various floor and wall tiles because we needed both.... See more
Company details
Information provided by various external sources
Tile Choice Limited was established in 1991 and now boasts individually designed stores throughout the Midlands covering Bilston, Cannock, Walsall, West Bromwich, Perry Barr, Bromford Birmingham, Bromsgrove etc
Contact info
United Kingdom
- tilechoice.co.uk
Hasn’t replied to negative reviews
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Bromford Lane
Cannot thank Emma enough for her wonderful customer service, it's always the people that make these places good. Helped my elderly mother choose the right tiles and products. Emma's knowledge is amazing and such a kind, helpful member of staff.
Hayd was amazing
Hayd was amazing, top lad very polite and exceptional service.
Dawn
Collected my tiles from Kidderminster Tile choice staff were very helpful was very happy with Ammo who dealt with our order thank you
Ordered A sample tile before I made my…
Ordered A sample tile before I made my final choice. The tile came within a couple of days and was exactly what I wanted so was able to order the full pack knowing that I would be happy with them
Jamie was very helpful and gave some…
Jamie was very helpful and gave some good advice. He was very pleasant and nothing was too much for him. I would highly recommend talking to jamie when visiting and buying tiles
After looking at few other tiling…
After looking at few other tiling shops, tile choice had the best range and good prices. Staff helpful and knowledgeable (thanks to Matt at Bromford Lane). Very pleased with the tiles and the staff support. Would use again when needing tiles.
Great staff
I can’t thank enough to the staff at TileChoice on Green Lane in Walsall.
Very helpful staff.
Lee at the Kiderminster store was…
Lee at the Kiderminster store was fantastic! He was so helpful and patient with me! I needed the tile the next day as my tiler had a last minute cancellation so he ordered them for me to collect from the Wearhouse first thing the next day! Thanks Lee
Bromford Lane, Birmingham
Fantastic customer service from Matt, Emma and others at Bromford Lane, Birmingham. Really looked after us, has been very patient and helpful with choosing tile, size and even grout shades. Always greet us with a smile. Helped with samples. Have great knowlege of their stock. Definitely recomend this store! Show room is also big enough and they regularly change their displays.
No refund so far...
Tile Choice allowed me to buy over £200 worth of tiles on Sunday 6 October. I received an email on Monday 7 October telling me the tiles were out of stock and that they would 'organise' a refund. It is now 14 October and I still do not have a refund. I will update this review once I have the refund.
Trustworthy excellent service
Even though they didn't have the tile I wanted in stock they were very quick to let me know and also very quick to refund my payment. Great service.
Dave @ Walsall Tile Choice was very…
Dave @ Walsall Tile Choice was very helpful & helped me a lot. GREAT salesman & lovely atmosphere in shop. I visited couple of days before purchase and another young male was very helpful too.
THANKYOU 👍🏻👍🏻👍🏻
Thank you Richard at Tilechoice Telford
Richard at Tilechoice Telford was just brilliant from the moment I went into the store and throughout the whole process. From recommendation on the choice of tiles to aftercare he was so helpful and nothing was too much trouble. I would highly recommend Tilechoice for your tile needs and highly recommend Richard at Telford
Excellent customer service
Excellent customer service @kidderminster Took time to find out what I needed and spent effort and energy making sure we had everything
Worcester store
Stuart at the Worcester store has been amazing in helping us choose our tiles throughout the house. His knowledge and passion really shines through. Would definitely recommend.
Amrick is a great member of staff
Staff member Amrick was extremely helpful and knowledgeable from start to finish, warm and welcoming making our tile shopping very pleasant
Recently bought tiles for kitchen and…
Recently bought tiles for kitchen and bathroom renovation. Went to the Kidderminster store where Richard and Amrik were very helpful. Amrik even contacted my tiler to double check the order for me. Above and beyond service. Thank you.
Beware, Would never use them again.
Would never use them again.
Went into administration in January lost all my money. Never received a penny back or my tiles, the new owners are still calling it tile choice, kept the same shop I purchased from open, same name. September now and nothing can be done. Disgusted with what I thought was a reputable company. Beware !

Reply from Tilechoice
We went to the Worcester store for just…
We went to the Worcester store for just a browse ended up ordering all the tiles we needed! The service the guys provided made up our minds on the day.
I can't recommend this store highly enough 5stars!!
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