Tilechoice Reviews 811

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Visited the Telford store this afternoon as an emergency. James was fantastic. He is extremely knowledgeable and was more than willing to discuss our options in depth including budget. He even checked... See more

Rated 3 out of 5 stars

Tried few stores to be told no tiles available, brought them online no problem, then problem with delivery paid the £35 and choose a day but not delivered until five days later than day we choose. Aft... See more

Company replied

Rated 1 out of 5 stars

This company has gone downhill drastically since being taken over ! Every member of the original Bilston crew were fantastic- calling when promised, stock arriving when promised etc. No communication... See more

Rated 5 out of 5 stars

Stu and Joe at tile choice worcester store gave fantastic advice and customer service yesterday. They were patient whilst we asked questions about various floor and wall tiles because we needed both.... See more

Company details

  1. Home & Garden

Information provided by various external sources

Tile Choice Limited was established in 1991 and now boasts individually designed stores throughout the Midlands covering Bilston, Cannock, Walsall, West Bromwich, Perry Barr, Bromford Birmingham, Bromsgrove etc


Contact info

4.0

Great

TrustScore 4 out of 5

811 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bromford Lane

Cannot thank Emma enough for her wonderful customer service, it's always the people that make these places good. Helped my elderly mother choose the right tiles and products. Emma's knowledge is amazing and such a kind, helpful member of staff.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Dawn

Collected my tiles from Kidderminster Tile choice staff were very helpful was very happy with Ammo who dealt with our order thank you

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great staff

I can’t thank enough to the staff at TileChoice on Green Lane in Walsall.
Very helpful staff.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Lee at the Kiderminster store was…

Lee at the Kiderminster store was fantastic! He was so helpful and patient with me! I needed the tile the next day as my tiler had a last minute cancellation so he ordered them for me to collect from the Wearhouse first thing the next day! Thanks Lee

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Bromford Lane, Birmingham

Fantastic customer service from Matt, Emma and others at Bromford Lane, Birmingham. Really looked after us, has been very patient and helpful with choosing tile, size and even grout shades. Always greet us with a smile. Helped with samples. Have great knowlege of their stock. Definitely recomend this store! Show room is also big enough and they regularly change their displays.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

No refund so far...

Tile Choice allowed me to buy over £200 worth of tiles on Sunday 6 October. I received an email on Monday 7 October telling me the tiles were out of stock and that they would 'organise' a refund. It is now 14 October and I still do not have a refund. I will update this review once I have the refund.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Dave @ Walsall Tile Choice was very…

Dave @ Walsall Tile Choice was very helpful & helped me a lot. GREAT salesman & lovely atmosphere in shop. I visited couple of days before purchase and another young male was very helpful too.
THANKYOU 👍🏻👍🏻👍🏻

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Richard at Tilechoice Telford

Richard at Tilechoice Telford was just brilliant from the moment I went into the store and throughout the whole process. From recommendation on the choice of tiles to aftercare he was so helpful and nothing was too much trouble. I would highly recommend Tilechoice for your tile needs and highly recommend Richard at Telford

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service @kidderminster Took time to find out what I needed and spent effort and energy making sure we had everything

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Worcester store

Stuart at the Worcester store has been amazing in helping us choose our tiles throughout the house. His knowledge and passion really shines through. Would definitely recommend.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Recently bought tiles for kitchen and…

Recently bought tiles for kitchen and bathroom renovation. Went to the Kidderminster store where Richard and Amrik were very helpful. Amrik even contacted my tiler to double check the order for me. Above and beyond service. Thank you.

August 10, 2024
Unprompted review
Rated 1 out of 5 stars

Beware, Would never use them again.

Would never use them again.
Went into administration in January lost all my money. Never received a penny back or my tiles, the new owners are still calling it tile choice, kept the same shop I purchased from open, same name. September now and nothing can be done. Disgusted with what I thought was a reputable company. Beware !

September 15, 2024
Unprompted review
Tilechoice logo

Reply from Tilechoice

Hi Carl, Apologies for the inconvenience caused, when Tile Choice went into administration the new owners Stiled, took on the ownership of the brand name Tile Choice but no previous order.

This is the first i have heard about this order if there is anything i can do to help, please get in touch info@tilechoice.co.uk and we will see what we can do


Rated 5 out of 5 stars

We went to the Worcester store for just…

We went to the Worcester store for just a browse ended up ordering all the tiles we needed! The service the guys provided made up our minds on the day.

I can't recommend this store highly enough 5stars!!

August 5, 2024
Unprompted review

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