Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more
Company replied
A super positive experience; I visited in a panic having found that the splash backs purchased were not going to work in our new kitchen. Jason was extremely helpful in providing options for tiles, a... See more
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The staff at Tileflair are really friendly and knowledgeable. They even offered some advise on fitting my own kitchen, which was our project for the summer. They helped calculate square footage and ad... See more
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Company details
- Tile Store
- Ceramics Wholesaler
- Decoration and Interior Design Store
- Flooring Store
- Home Improvement Store
Written by the company
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Written by the company
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Contact info
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, United Kingdom
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4.8
Excellent
2K reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast samples
I ordered some samples, and received them really quickly, very impressed.
March 20, 2026
Reply from Tileflair
Thank you, Tony. It’s great to hear your samples arrived so quickly and left such a good impression. When you’re ready to move ahead with your project, our team will be here to help with any questions or support you need.
Very helpful call in resolving a…
Very helpful call in resolving a problem and giving follow up
March 17, 2026
Reply from Tileflair
Thank you, Mark. We’re glad the team were able to resolve the issue for you and follow up with the support you needed. Home improvement projects don’t always run perfectly, but when something does go off track we’ll always do our very best to put it right quickly and with as little stress as possible. It’s great to know the experience left a positive impression.
Lovely tiles look more expensive than…
Lovely tiles look more expensive than they are.
March 16, 2026
Reply from Tileflair
Thank you, Gill. We’re delighted you liked the Santiago Burnt Red tile and that it exceeded expectations on quality and appearance. If you decide to go ahead with your renovation, we’d be very happy to help you place your full order.
Great service
Great service. Like that you can get samples free of charge and they arrived really quickly.
March 9, 2026
Reply from Tileflair
Thank you, Dawn. It’s lovely to hear the free samples reached you so quickly and that the service worked well for you. We’re here whenever you’re ready to move ahead with your project.
Great service and great tiles
Lewis was a great help in helping us choose the right tile for our bathroom along with the trim and grout. Nothing was too much trouble and even provided a sample so we could see it in the room. Even with some changes and returns the service was exceptional.
February 4, 2026
Unprompted review
Reply from Tileflair
Thank you, Anthony. It’s great to hear how well Lewis supported you during your visit to our Swindon store. Helping you choose the right tile, trim and grout, providing a sample to try at home, and making any changes or returns straightforward is exactly the experience we want for our customers. We’re really pleased everything came together so smoothly for your bathroom project.
Reply from Tileflair
Thank you, Cathy. We’re so pleased your samples reached you promptly and that the free service helped you move forward with your project. It’s lovely of you to share your experience.
Brilliant
Great quality tiles, had a fast & seamless order experience. Free samples are packed neatly, and informative.
February 28, 2026
Unprompted review
Reply from Tileflair
Thank you, Mykee. It’s great to hear your samples arrived quickly and that you found them neatly packed and genuinely useful. We’re also delighted you were impressed with the tile quality and the smooth ordering experience. Your feedback is much appreciated.
Fab selection of tiles
Fab selection of tiles, just the right colour for me after soooo many other samples.. great quality and a good price.. when I needed more & out of stock communication was great.. would buy again
February 24, 2026
Unprompted review
Reply from Tileflair
Thank you, Joanne. It’s wonderful to hear you finally found the perfect colour after trying so many samples, and that you’re pleased with both the quality and price of our Santiago Mustard tiles. We’re also glad the team kept you well‑informed when you needed a few more. Your kind words mean a lot, and we’d be delighted to help again whenever you’re ready for your next project, just give us a shout when you're ready!
Reply from Tileflair
Thank you, Bibo. We’re really pleased your sample tiles reached you quickly and that the service met your expectations. Your feedback is much appreciated.
Purchased a sample from tileflair for…
Purchased a sample from tileflair for £22 including postage just to find out that the tiles are out of stock. Why would i need the sample especially at this price if i cant get tiles? Order should have been cancelled and refunded. Waste of time and money.
March 2, 2026
Reply from Tileflair
Thank you for taking the time to share your feedback. We understand how disappointing it is to find that a clearance tile is no longer available, especially when you were hoping to order a larger quantity.
The product you selected was part of our clearance range, which is sold on a limited‑stock basis and clearly marked online as having only 1 sqm remaining at the time of your sample purchase. Clearance items are offered at a significantly reduced price and, as noted on the product page, availability cannot be guaranteed once stock reaches this level.
Our customer service team responded promptly to confirm the remaining stock when queried and offer support with suitable alternatives. We would still be very happy to help you find a comparable option for your project.
As a gesture of goodwill, we have arranged for your sample order to be refunded in full and would welcome the opportunity to assist you further. If you would like to continue the conversation, please reply to our previous email or contact our customer service team directly at hello@tileflair.co.uk.
Flexible and cooperative
We didn't have space to store the tiles, so we had to have them delivered at a time when the builders were ready, and Tileflair were helpful is getting this arranged. Also, we didn't order enough, but the builders were able to pick up the extras they needed, same day. They then got too many, but there was no problem taking back and getting a refund on the excess.
February 25, 2026
Reply from Tileflair
Thank you for sharing this. It’s great to hear how smoothly everything came together, from timed delivery to same‑day collection and easy returns. Flexibility is so important during a stressful build, and we’re glad the team could make the process straightforward for you.
Great company
Great company - ordered tiles to 6 bathrooms and they were very helpful in store.
September 3, 2025
Reply from Tileflair
Thank you, Jen. We’re delighted your experience was so positive, both online and in store. Supplying tiles for six bathrooms is no small task, and it’s great to hear the team were able to help you along the way.
The staff at Tileflair are very helpful…
The staff at Tileflair are very helpful and knowledgeable and particularly Paul and Mathew went out of their way to assist with my order. I’ve been using Tileflair for many years and they consistently maintain a very high standard of service.
March 4, 2026
Unprompted review
Reply from Tileflair
Thank you, Stewart. It’s wonderful to hear that Paul and Mathew were able to support you so well, and even better to know you’ve trusted Tileflair for so many years. Consistently delivering that level of service is something we care deeply about, so your feedback means a great deal.
Reply from Tileflair
Thank you, Sarah! We’re delighted to hear you enjoyed such excellent service and that the quality of the tiles impressed you. It’s wonderful to know your experience with us felt so positive from the start.
Five stars for Aaron!
Ordered some tiles over the phone today - spoke to Aaron who was an absolute delight. Made the whole process super easy and enjoyable.
February 25, 2026
Unprompted review
Reply from Tileflair
Thank you so much for this brilliant review! We’re delighted to hear how positive your ordering experience was and that Aaron made everything feel so easy over the phone. His warm, helpful approach is something we value hugely, and your kind words will mean a lot to him. We really appreciate you taking the time to share your feedback.
We always get our tiles from Tileflair…
We always get our tiles from Tileflair Reading. There’s always excellent service, and a great range of products and choice. The team are always helpful showing photos of the tiles you’re deciding on within existing customer projects, they even will carry samples to your car for you!
February 9, 2026
Unprompted review
Reply from Tileflair
Thank you, Margheritam, what a wonderful review! We’re delighted to hear the Reading team consistently delivers excellent service and that their product knowledge and support make each visit so helpful. It’s great to know the range, inspiration, and little touches like carrying samples to your car all make a difference. We truly appreciate your continued trust in us.
Beautiful tiles
The tiles we purchased were lovely and set the room off beautifully.
February 4, 2026
Reply from Tileflair
Thank you, Ana! We’re really pleased to hear you love your Middleham Hetton Azul tiles and that they’ve helped transform your room - they're one of our favourite tiles as well. We appreciate your feedback and are glad the overall experience was a positive one.
I found Tileflair really helpful
I found Tileflair really helpful. we will definately use that again. thanks so much
February 4, 2026
Reply from Tileflair
Thank you for your lovely review. We’re so glad you found the process helpful and straightforward, and we’d be delighted to welcome you back again for your next project. Thanks for choosing Tileflair.
Great service from James in the Reading…
Great service from James in the Reading branch last week. Nothing was to much hassle had my tiles delivered today and look fantastic
February 13, 2026
Unprompted review
Reply from Tileflair
Thank you, Sarah! We’re thrilled to hear James made your visit to our Reading branch such a positive experience. It’s wonderful that James and the team offered hassle-free service and we're so pleased you're happy with the tiles you chose. We really appreciate your kind words.
Great service from Lee and Corey
Great service from Lee and Corey, highly recommended. Gave some advice which helped me know what tiles to purchase.
February 16, 2026
Unprompted review
Reply from Tileflair
Thank you so much for your review. We’re delighted to hear Lee and Corey at our Warmley showroom were able to guide you with helpful advice and make choosing your tiles that bit easier. Your recommendation means a lot to us.
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