Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more
Company replied
A super positive experience; I visited in a panic having found that the splash backs purchased were not going to work in our new kitchen. Jason was extremely helpful in providing options for tiles, a... See more
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The staff at Tileflair are really friendly and knowledgeable. They even offered some advise on fitting my own kitchen, which was our project for the summer. They helped calculate square footage and ad... See more
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Company details
- Tile Store
- Ceramics Wholesaler
- Decoration and Interior Design Store
- Flooring Store
- Home Improvement Store
Written by the company
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Written by the company
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Contact info
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, United Kingdom
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4.8
Excellent
2K reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tileflair
Thank you, Mandy! We’re so pleased to hear you were impressed with the quality of the Santiago samples. It’s great to know they arrived just as expected. We really appreciate your lovely feedback.
Quality tiles and great customer service
Visiting and purchasing from this company was a pleasure from start to finish. When we first looked for bathroom tiles the staff were helpful and advised well, samples were available to buy and take home (refundable), they advised as needed. Purchase and delivery was straightforward and arrived on time. Tiles are excellent quality and look amazing. When I returned the excess the refund process was simple and one staff member helped and got the heavy tiles from my car for me.
We used the branch in cribs causeway and Jack served us.
I would totally recommend tile flair for quality and customer service. Thank you
February 2, 2026
Unprompted review
Reply from Tileflair
Thank you, Wendy. What a fantastic review! We’re thrilled to hear your experience at our Cribbs Causeway showroom was such a pleasure from start to finish, from helpful advice and samples to smooth delivery and returns. It’s wonderful to know Jack and the team made everything feel effortless and that you’re delighted with the quality of your tiles. We truly appreciate your recommendation.
Helpful, knowledgeable staff.
The store was well laid out, I was able to look at the many options of tiles easily.
The products appeared to be of high quality and delivery was easy to arrange.
The staff, especially Kerrie, were helpful, knowledgeable and able to assist me with my purchase.
February 5, 2026
Unprompted review
Reply from Tileflair
Thank you, Suzanne! We’re so pleased to hear you enjoyed your visit to our Hedge End store. It’s great that the showroom layout made browsing easy and that Kerrie’s friendly, knowledgeable guidance helped you feel confident in your choices. We’re grateful for your lovely feedback.
Kerrie and Brian are so knowledgeable…
Kerrie and Brian are so knowledgeable about the trade and eager to help whenever they can
February 13, 2026
Unprompted review
Reply from Tileflair
Thank you so much for your review. We’re delighted to hear how knowledgeable and supportive Kerrie and Brian were during your visit to our Hedge End showroom. It’s wonderful to know their expertise made such a positive impression. We really appreciate you sharing your experience.
Really helpful sourcing replacement…
Really helpful sourcing replacement tiles for a floor laid 6 years previously. Lots of great advice about grouting and product to seal. The Exeter store has a great display of the most beautiful tiles I’ve seen.
Excellent service. Thank you
February 4, 2026
Reply from Tileflair
Thank you, Cath! We’re thrilled the Exeter team were able to help you track down replacement tiles after so many years. It’s wonderful to hear their advice on grouting and sealing was useful, and that you enjoyed exploring the showroom’s beautiful displays. We really appreciate your kind words.
Great customer service and product
Great customer service. Fabulous choice of tiles. Delivered efficiently.
February 4, 2026
Reply from Tileflair
Thanks so much for your review. We’re delighted you enjoyed the wide choice of tiles and that your order was delivered efficiently. It’s lovely to know the service met your expectations from start to finish.
Placed an order online
Placed an order online. Pick up was Reading not my preferred choice. Contacted customer service asked them to deliver to my preferred location Chandlers Ford. Delivered within a couple of days. Great service.
February 4, 2026
Reply from Tileflair
Thank you, Jayne! We’re really glad the team were able to arrange delivery to your preferred store so quickly. It’s great to hear the order process felt smooth and that everything reached you within just a couple of days. We appreciate you taking the time to share your experience.
Marcus was so friendly and helpful with…
Marcus was so friendly and helpful with our service requirements. He went above and beyond to help us fix a problem.
A much valued customer. Thank you.
February 11, 2026
Unprompted review
Reply from Tileflair
Thank you so much for your kind words. We’re delighted to hear how helpful and proactive Marcus was in resolving the issue for you. Going the extra mile is exactly what he’s known for. It’s wonderful to know his support made such a positive difference.
Thank you Tileflair in Reading
After finding out the tiles we had ordered and expecting delivery were out of stock, the staff in Reading went above and beyond to find an alternative and get delivered in time for our bathroom replacement.
February 4, 2026
Reply from Tileflair
Thank you, Nicola! We’re so pleased the Reading team were able to step in and turn things around after the stock issue. It’s great to hear they worked quickly to find the right alternative and ensure everything arrived in time for your bathroom installation. We truly appreciate your patience and your lovely feedback.
They couldn’t have been more helpful.
We were able to order samples of tiles to try in our house. These were free and were delivered quickly.
The staff in the shop were friendly and helpful. They gave us advice on grouting and trims.
January 26, 2026
Reply from Tileflair
Thank you, Manda! We’re delighted to hear how helpful the experience was both online and during your visit to our Cribbs Causeway showroom. It’s great that the free samples arrived quickly and that the team could offer friendly guidance on grouting and trims. We’re so glad the support helped you feel confident in your choices.
Reply from Tileflair
Thank you! We’re really pleased to hear you received great service once again. It’s wonderful to know Jack at our Cribbs Causeway showroom continues to make such a positive impression. We truly appreciate your loyalty and your kind feedback.
Warm welcome
As a Tile Flair customer, I appreciated the helpful after sales assistance received at the Cribbs Causeway showroom, when considering tiles for ex-UK property.
January 26, 2026
Reply from Tileflair
Thank you for your kind review. We’re really pleased the Cribbs Causeway team were able to support you with helpful after‑sales guidance, especially for a property outside the UK. It’s great to know their advice made a positive difference as you finalised your tile choices. We appreciate you taking the time to share your experience.
Jason at Reading branch was amazing!
Jason at Reading branch was amazing!
Very professional, couldn't do enough for us. Very responsive to questions on WhatsApp too!
January 30, 2026
Unprompted review
Reply from Tileflair
Thank you, Alyson! We’re thrilled to hear how well Jason looked after you at our Reading branch. His professionalism and responsiveness, both in store and over WhatsApp, are exactly the qualities we’re proud to offer. We’re so pleased your experience felt so well supported.
Excellent Customer Service
Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy refund when we had tiles left over. Superb communication and really great customer service. Thank you Aaron- you deserve a promotion!
February 4, 2026
Unprompted review
Reply from Tileflair
Thank you so much for your wonderful review. We’re delighted to hear how smoothly everything was handled and that Aaron’s quick communication, replacements, and refund support made the experience stress‑free. His dedication to looking after customers shines through, and we’ll be sure to pass on your kind words. We really appreciate you taking the time to share this.
Beautifully packaged
Beautifully packaged. Delivered safely. Very generous samples delivered. All beautiful. Now I just need to make a decision.
Thank you
January 26, 2026
Reply from Tileflair
Thank you, Marg! We’re so glad your samples arrived safely and beautifully packaged. It’s lovely to hear you found the selection generous and inspiring. Wishing you the best of luck choosing your favourite, and we’re here to help with your choice whenever you’re ready.
Great selection of tiles and great service…
Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and when we had a few returns due to over ordering.
Really pleased with the outcome - love the tile colour.
Always our go to for tiles, would thoroughly recommend.
January 9, 2026
Unprompted review
Reply from Tileflair
Thank you, KC! We’re thrilled to hear your experience at our Reading store was such a positive one. It’s wonderful that the team could guide you through your choices, support with returns, and help you find a tile colour you love. We’re so pleased you’re happy with the finished result and grateful to be your go‑to tile supplier.
I was really pleased with how easy it…
I was really pleased with how easy it was and how quick the tiles arrived. The packaging on the tiles was great! No breakages at all.
January 21, 2026
Reply from Tileflair
Thanks, Jeremy! We’re delighted to hear how smooth the process felt and that your tiles arrived quickly and perfectly packaged. It’s great to know everything reached you safely with no breakages. We really appreciate your kind review.
Staff were very helpful.
January 19, 2026
Reply from Tileflair
Thank you, Annette! It’s lovely to hear our team made a helpful impression during your order. We’re delighted the service felt supportive and straightforward. Your feedback means a lot to us.
Great company to deal with
Great company to deal with. Responded quickly to any queries and speedy delivery
January 7, 2026
Reply from Tileflair
Thank you, Liz! We’re so pleased to hear your experience with our online team was such a positive one. It’s great to know your queries were answered quickly and that your order arrived without delay. We really appreciate you taking the time to share your feedback.
Reply from Tileflair
Thanks, Marta. We’re delighted to hear our team made a helpful impression during your online order. It’s always lovely to know the service feels supportive and friendly. We really appreciate your review.
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