i ordered a significant amount of tiles comprising 3 different types. The company replied to all emails quickly, checking stock and delivered within 5 days as agreed. Quality at a completive price. Ve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At the back of Bow village, near Crediton there is a hidden gem. Tile Kingdom is a very special ceramic warehouse with an excellent range of tiles, some of which are exhibited in their brand new dis... See more
I can highly recommend Tile Kingdom as we recently purchased The Verona tile in Loft White. Jane was the wonderful person who took my call when I enquired about stock. She was exteremly professi... See more
I bought 11sq meters of The Glacia Porcelain tile 300x600. The minute they were installed they started taking in water. Tile kingdom have done absolutely nothing but pass the buck between the supplier... See more
Company replied
Company details
Written by the company
We are a family run business based in Devon with many years of experience in the tiling industry. We specialise in high quality ceramic, porcelain, mosaic, and natural stone tiles as well as 20mm outdoor porcelain pavers. We pride ourselves on providing a great service as an online retailer of tiles to homes across the UK, as well as being able to offer a personalised service to local businesses and customers. As a family-owned business, you can trust us to give your family the same care and attention that we give to ours.
Contact info
Units 5&6, East Langford, EX17 6HX, Crediton, Bow, United Kingdom
- +44136382768
- info@tilekingdom.co.uk
- tilekingdom.co.uk
4.3
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from start to finish
The tiles were easy to order and I was able to change the delivery day to suit me.
Communication on the day was great with the driver calling me just before his arrival. He was also very accommodating as to where to place the tiles.
Excellent service, thank you.
November 1, 2025
Excellent service, product & delivery
After visiting stores and looking online trying to match porch tiles which were discontinued, I sent a photo to Tile Kingdom asking for help. William replied within 20 minutes with a perfect match. The sample I ordered came within 3 days and the packs of tiles I ordered arrived within 4 days. The service was excellent, even the delivery driver carried the heavy tiles into the garage for us. Excellent service and delivery. I thoroughly recommend them
October 28, 2025
Unprompted review
Great customer service and delivery
There was a specific tile I wanted and I ordered with Tile Kingdom because of their competitive pricing and good reviews. The delivery was on time and the delivery driver let me know when they were nearby and were friendly and helpful. Tile Kingdom’s customer service in making sure I got further matching floor tiles were phenomenal and I cannot recommend them enough.
October 23, 2025
Unprompted review
Good contact/support from company
Good contact/support from company warrants 5 stars despite some issues with the courier company.
September 27, 2025
Reply from Tile Kingdom
Thank you for your feedback. We are pleased to hear you are happy with the tiles. Our delivery charge is a flat £25 for orders under £300, with free delivery on larger orders. This is a standard approach within the tile industry and reflects the specialist handling needed to transport heavy and fragile products safely. We work hard to keep our delivery costs fair and transparent, and many of our customers find this offers good value overall compared with variable or weight-based charges. We appreciate your comments and are glad you are enjoying your purchase.
Great product at great price
A much lower price than available locally in Gosport area prompt delivery
October 1, 2025
Fast delivery A++++++
October 1, 2025
100% Recommend - Great Experience Overall
I had a fantastic experience ordering from Tile Kingdom. The website was really easy to use, with a great selection and clear information that made choosing the right tiles simple. The whole ordering process was quick and straightforward from start to finish, and everything went smoothly. I’m really pleased with my purchase and wouldn’t hesitate to recommend Tile Kingdom to anyone. I’ll definitely be ordering from them again in the future!
September 8, 2025
Unprompted review
Great Friendly Service
Great service, we arranged for them to be delivered on Friday although the delivery firm sent a message to say they will be delivered on Thursday, but with one quick phone call delivery was back on for Friday.
Tracking was great and delivered ontime.
August 30, 2025
Highly Recommend
Fantastic team! We bought Tile Kingdom’s tiles for throughout our house; bathroom wall, bathroom floor, kitchen walls, kitchen and dining room floor! Amazing service throughout and the final product is amazing! 10/10 on everything!
September 10, 2025
Unprompted review
Tiles and sales service fabulous, but delivery was dire...
The service from Kingdom Tiles was amazing.
However, the delivery let the experience of buying from them down.
I ordered 2 packs of very large tiles and the delivery driver literally stood at the kerbside and told me it is a kerbside delivery and he can't help me take them to my house. I am a 62 year old woman, and as much as I consider myself fit, the strain of lifting the two packs had an impact on me physically. And the fact that a big bloke watched me struggle - kerbside delivery.
That was my experience which I will not be repeating.
August 28, 2025
Reply from Tile Kingdom
Dear Karen
Thank you so much for your kind words about our service and for sharing your experience. We are really sorry the delivery left you struggling — we can completely understand how difficult that must have been.
Our deliveries are kerbside only, as set out in our Terms and Conditions, but we know this can be challenging with heavier items, and we will be sharing your feedback with our couriers to make sure they remain as considerate as possible within those limits.
We are truly grateful for your feedback and hope we can welcome you back in the future under better circumstances.
Kind regards,
Tile Kingdom
Top notch service
Great company, top notch service, helped me amend and add to the order last minute due to my miss calculation!
June 19, 2025
Unprompted review
Great quality tiles
Great tiles, delivered promptly within the agreed window, thanks
September 1, 2025
Half of the tiles were broken
September 1, 2025
Reply from Tile Kingdom
Hi Michael,
We are sorry to hear about your experience. We have not been contacted by you regarding this issue, so we have not yet had the opportunity to resolve it. Please email our office directly with images of the damages, and we will arrange replacements on a next day service in line with our terms and conditions.
Tiles can occasionally be damaged in transit by the courier, but where this happens, we always arrange replacements as quickly as possible.
Kind regards,
Tile Kingdom Ltd
Misrepresentation & Illegal Fees
Do not trust this company. I ordered tiles advertised as black, but what arrived was clearly grey. When I raised this, instead of resolving the issue, Tile Kingdom tried to impose a 25% “restocking fee”. Trading Standards have confirmed to me that this charge is not legal where goods are mis-sold or misrepresented.
Their customer service has been dismissive and obstructive throughout, refusing to take responsibility for misleading advertising. Rather than acting fairly, they rely on unlawful policies and hope customers will give up.
If you value honesty, fair treatment, and your consumer rights, avoid Tile Kingdom. There are many reputable suppliers out there – this is not one of them.
EDIT: Response from Tile Kingdom is very misleading and tiles were returned at my own expense using Tile Kingdoms courier. However this was delayed and after chasing multiple times. Also refund took forever going well beyond timescales outlined by Trading Standards. Think twice before using this company.
August 20, 2025
Unprompted review
Reply from Tile Kingdom
For clarity: the tiles were correctly supplied, and a full refund remains available under the Consumer Contracts Regulations once they are returned.
We are sorry to read your review, Mr Collins, but we do feel it is important to clarify the facts for others reading.
The tiles supplied were the correct Nero shade ordered. In the tile industry, “Nero” refers to a dark anthracite/black tone rather than a solid jet black, and this was reflected in both the close-up and room-set images on our website. The “Colour Group: Blacks” is a broad category that includes a range of dark tones, not exclusively pure black.
As with all tiles, shade can vary depending on lighting, surroundings, and batch. For this reason, we make clear on every product page that samples are available and strongly recommend ordering one before committing to a full order. No sample was ordered in this case.
Trading Standards have confirmed that the correct route here is under the Consumer Contracts Regulations (CCR), not “misdescribed goods.” Under CCR, you are entitled to a full refund of the tiles and the original delivery charge once the goods are returned, but the cost of returning them is your responsibility. We remain ready to process your full refund as soon as the tiles are received back.
We regret that you have chosen not to arrange the return and instead posted this review. As ever, we remain committed to high standards of customer service and satisfaction, and our offer to refund in full upon return still stands.
Will use again!
Not used previously but good choice, reasonably priced, quick delivery of my chose sample tiles and appropriate level of communication!
August 1, 2025
I only ordered a sample tile but it…
I only ordered a sample tile but it arrived on time and in excellent condition, and I was informed throughout.
August 2, 2025
Two rather than one delivery
Tiles arrived but split into two days which was inconvenient.
July 31, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.