I had placed an order /delivery selected for 13/8/25. I received an email stating there was a slight delay in my delivery. I did not receive my delivery that day ? so contacted Tile warehouse by email... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Tiles look great, which is the most important aspect. There were a few issues with my delivery, but their customer service was excellent. The only real issue was the tiles I ordered, which were only 5... See more
Company replied
Delivery was on the day that was selected and I love the fact you can select the exact day you want them because this allows you to secure your order in advance without worrying about making enough sp... See more
Company replied
Whilst ordering I was asked which day I would like the items to be delivered and was expecting it to be fairly quick as they stated but it was a week before I received them and then the driver just du... See more
Company replied
Company details
Written by the company
At Tile Warehouse we are all about making tile buying affordable and easy. Part of the UK’s largest tile buying group, our strong relationships with leading tile suppliers around the world enables us to bring you the highest quality tiles at the lowest possible prices, together with an equally competitively priced range of quality tiling tools and accessories. Plus, don’t forget that we offer FREE delivery on all orders over £300. We are committed to making shopping for tiles simple and stress free. That’s why we offer a dedicated next day FREE sample service with FREE delivery to help you find the perfect tiles for your home from the comfort of your sofa. Our Tile Visualiser allows you to imagine how our tiles would look in your own spaces whilst also allowing you to share the images with family and friends, plus a Tile Calculator to work out how many tiles you will need. Our website is packed full of expert tips and advice as well as blogs on the latest tiling trends. Whatever your tiling needs, we are here to help you. We also offer an interest free payment option through Klarna to help you spread the cost of your tiles together with exceptional customer service before and after you buy your tiles. So, what are you waiting for? Shop our low priced tiles with confidence, you won’t find a better deal anywhere else.
Contact info
Grove Park, LE191SU, Leicester, United Kingdom
- 08001381668
- customerservice@tilewarehouse.co.uk
- tilewarehouse.co.uk
3.6
Average
197 reviews
Replied to 62% of negative reviews
Typically replies within 2 weeks
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Really happy with the prices and…
Really happy with the prices and delivery. A few tiles got broken in transit but it was all sorted very quickly!
February 21, 2025
Unprompted review
Reply from Tile Warehouse
Hi
Thank you so much for the review with five stars, we really appreciate your feedback and are pleased that your small issue was resolved easily and efficiently.
Great Quality Tiles
Delivery was quick and efficient. Tiles were excellent quality and our bathroom fitter commented on how stylish and easy to fit they were. There were no breakages or imperfections on any of the tiles delivered which has secured our trust in using them for our future tiling needs!
September 6, 2024
Unprompted review
Reply from Tile Warehouse
Thank you for the five star review, it's great to see that you and the fitter where pleased with the products and how the finished project looks.
Great business to work with
Great business to work with. Efficient and great value.
March 24, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for the great five star review, its fantastic that our core values of good quality products, at a good price with ease of ordering and delivery made your experience with us a really productive one
Arrived damaged
Only ordered some cut samples but they all arrived broken multiple times.
I only ordered them to check colour & surface finish so not a major issue but glad I didn't pay for full tiles.
Replied to email from TW & explained this but heard nothing back. Except generic add emails.
February 20, 2025
Unprompted review
Reply from Tile Warehouse
Hi, I'm sorry to hear of your experience and slightly troubled that you have not had a response from customer services, i have looked under your email address and we have no record of any communication received, could you have replied to a noreply delivery confirmation email from our carrier? Please feel free to contact customerservice@tilewarehouse.co.uk and we will respond to sort your query. Apologies that you have not had the experience we strive to provide but let us know the details and we will sort it for you.
This is the second time I've used the…
This is the second time I've used the Tile Warehouse ,
Good price and fast delivery in the time given both times, and we'll packaged.
Will recommend to all my work colleagues,
Thank you Tile Warehouse
March 20, 2025
Unprompted review
Reply from Tile Warehouse
Thank you so much for the great review, it's nice to know that we are consistent in our delivery of your tiles.
I’m only ordered samples but delivered…
I’m only ordered samples but delivered with care, will be definitely purchasing full product as soon as we find a plumber and tiler that will work together.
Lovely tile that I really want, just hope it stays in stock.
December 20, 2024
Unprompted review
Reply from Tile Warehouse
Hi, Thank you for the great review, i am sure if you let us know which tile you are interested in we can sort something for you, even if we put a clearance tile to one side so it's there when you need it. We do allow up to 3 months for you to order and defer delivery on the website to make sure you get it.
Reply from Tile Warehouse
Hi, so sorry to hear this, i have asked customer service to look into this and get replacements sent out to you immediately if they have gone missing. I apologise for any inconvenience this may have caused. If you have not had a confirmation by tomorrow, please contact the friendly team and they will support you in any way they can.
Nice colour
Nice colour, just what we wanted. Unfortunately 4 tiles were broken. I think they were wrapped to tightly.
February 4, 2025
Unprompted review
Reply from Tile Warehouse
Hi, thank you for letting us know, can i ask if you contacted customer service or provided photo's? as we will happily refund or replace for you. Give the team a call and they will be happy to help
Great quality and customer service
Great quality, and despite some mishaps, the customers service corrected promptly and efficiently the issue.
Strongly recommend
February 3, 2025
Unprompted review
Reply from Tile Warehouse
THank you, if things always went perfectly we wouldnt need a customer team but great to hear we sorted it in a proper and efficient manner. Thank you for the five stars
Easy to order and delivery as scheduled.
March 19, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for the five star review, it's great to hear our website makes life that little bit easier and then we keep to our word on the fulfilment of your order
Tile samples delivered very promptly
February 20, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for your response, we are really pleased your experience with us was a good one.
Blanco Matt 30x60
Blanco Matt 30x60
Delivery was quick and arrived within the time slot. The tiles are simple, just off white, matt and a good size. We used Mapei moon white grout which goes really well, giving a slight contrast. They did arrive with a lot of packing wax, but I’ve since discovered it comes off cleanly with grout (not hot soapy water, which was suggested by customer service). Very happy with my purchase.
March 20, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for your great review of your experience with Tile Warehouse, its great that not only did the website do its job, so did our support team.
Reply from Tile Warehouse
I am so sorry to hear this, can i ask if you contacted our Customer Services Team as they will happily arrange replacements or a refund for any damages that happen during postage
Fast efficient delivery
Fast efficient delivery,no problem ordering either.
No tiles damaged upon arrival, only just got around to laying them, as we ordered them in January and they look okay.
Colour pretty much as expected, was looking for the old fashioned quarry tile and these were the nearest match.
January 9, 2025
Unprompted review
Reply from Tile Warehouse
THank you for your very kind 5 star review and glad we were able to supply the best match to what you have
Reply from Tile Warehouse
Thank you for the 5 star review, we really appreciate it
The order was placed and dispatched in…
The order was placed and dispatched in an efficient manner, the tiles we chose are really good and the bathroom looks really great and will be even better once our Plumber gets all the suite installed and we can get back using it, roll on long hot soaks.
March 19, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for the 5 star review, it's great to hear you are nearly finished and pleased so far.
Arrived on time absolutely fantastic…
Arrived on time absolutely fantastic for the price
November 23, 2024
Unprompted review
Reply from Tile Warehouse
Thanks so much for the five star review, we really appreciate your comments around our service and affordability
Very pleased so far.
One of the few companies that stock a match for our original quarry tiles. The ability to order samples at a reasonable cost is a key benefit of dealing with this supplier. My order arrived promptly but so far we have not been in a position to place a full order.
December 4, 2024
Unprompted review
Reply from Tile Warehouse
many thanks for taking the time to review us with five stars, we truly appreciate your comments as we try to be competitive while still giving people a great quality product they want, at affordable prices
Look great although not exactly as expected
Tiles arrived as expected. Good value and well packed on pallet. Lovely tiles and very pleased with the look of them although they weren't quite as expected from the picture and description - Apollo gold veined - I did expect some gilding, no it's printed and beigey brown on grey. Background of picture looks whiter than grey. But still do look good. My builder/tiler said they were very hard to cut but he did an excellent job none the less.
October 4, 2024
Unprompted review
Reply from Tile Warehouse
We appreciate your comments in the five star review and have passed them on to our imagery team to see if there is anything we can do to improve the pictures. We have tried to match the natural marble product with an easy care option and it does seem we managed that overall by your review. Many thanks again
Reply from Tile Warehouse
Thanks for the great 5 star review, it's good to hear the samples arrived quickly and were what you wanted.
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