I had placed an order /delivery selected for 13/8/25. I received an email stating there was a slight delay in my delivery. I did not receive my delivery that day ? so contacted Tile warehouse by email... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Tiles look great, which is the most important aspect. There were a few issues with my delivery, but their customer service was excellent. The only real issue was the tiles I ordered, which were only 5... See more
Company replied
Delivery was on the day that was selected and I love the fact you can select the exact day you want them because this allows you to secure your order in advance without worrying about making enough sp... See more
Company replied
Whilst ordering I was asked which day I would like the items to be delivered and was expecting it to be fairly quick as they stated but it was a week before I received them and then the driver just du... See more
Company replied
Company details
Written by the company
At Tile Warehouse we are all about making tile buying affordable and easy. Part of the UK’s largest tile buying group, our strong relationships with leading tile suppliers around the world enables us to bring you the highest quality tiles at the lowest possible prices, together with an equally competitively priced range of quality tiling tools and accessories. Plus, don’t forget that we offer FREE delivery on all orders over £300. We are committed to making shopping for tiles simple and stress free. That’s why we offer a dedicated next day FREE sample service with FREE delivery to help you find the perfect tiles for your home from the comfort of your sofa. Our Tile Visualiser allows you to imagine how our tiles would look in your own spaces whilst also allowing you to share the images with family and friends, plus a Tile Calculator to work out how many tiles you will need. Our website is packed full of expert tips and advice as well as blogs on the latest tiling trends. Whatever your tiling needs, we are here to help you. We also offer an interest free payment option through Klarna to help you spread the cost of your tiles together with exceptional customer service before and after you buy your tiles. So, what are you waiting for? Shop our low priced tiles with confidence, you won’t find a better deal anywhere else.
Contact info
Grove Park, LE191SU, Leicester, United Kingdom
- 08001381668
- customerservice@tilewarehouse.co.uk
- tilewarehouse.co.uk
3.6
Average
197 reviews
Replied to 62% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tile Warehouse
Thank you for your comment, i have passed this on to the team who love to hear that they are doing a great job from the people that count, you, the customer. many thanks for taking the time to hero them.
Fantastic Tiles
I really liked the website, it made it easy to find and get the right amount of tiles. Delivery was quick and the tiles look great!
February 26, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for the fantastic five star review, we pride ourselves on an easy to use website which has clear options at great prices. The fact you noticed and then ordered without hassle really pleases us. Thank you
The service was excellent and the…
The service was excellent and the product I bought was larsens gritted primer I bought this as it needed to be rapid setting and it did what it said rapid , perfect thanks.
March 19, 2025
Unprompted review
Reply from Tile Warehouse
Thankyou for the fantastic five star review of our Primer, these days we all need to stand by our products and their qualities and we are proud to say we wouldn't sell anything we would not use ourselves.
We love the Moroccan style tiles which…
We love the Moroccan style tiles which we used in our holiday rental shower room, unfortunately a few tiles were broken in transit, but the team were brilliant & dispatched replacements free of charge.
Excellent customer experience!
November 18, 2024
Unprompted review
Reply from Tile Warehouse
Thank you for the brilliant review, not everything is perfect first time round but we believe it's how you go about sorting it that counts. Really pleased our Customer service team sorted it without any cost to yourself.
Reply from Tile Warehouse
Thank you for your review, its great to hear we have a simple and easy checkout process which includes stock availability and delivery date selection
Quality product, quality service
The product provided was as per described, delivery was prompt with clear messaging throughout. I would definitely order again.
March 19, 2025
Unprompted review
Reply from Tile Warehouse
Thanks for this review, it's great that we got things right both sides of the order, it's easy to be helpful until we get the order but also very inportant to us that you are kept up to date with every stage of the process untill it's delivered. Thanks you
Great product, excellent customer service
I was interested in some quarry tiles and was able to order a sample at a reasonable price. Dean then followed up and alerted me to an offer saving me more than £40 on my order. All in all a positive experience, great product and a fair price.
February 3, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for the kind five star review, It's really good to hear that Dean was able to suggest a saving for you and make us even more affordable for quality products.
Tile warehouse for the win…
I only needed a few basic white tiles to complete my bathroom. Tile warehouse delivered the next day and with great care (no broken tiles) great selection I think we will definitely order again as we want to tile our kitchen next. Definitely a company can trust
January 18, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for this review, we try to make every order, regardless of size, easy and speedy for you
Good tiles and great service thanks
February 10, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for your five star review
My order of the quarry tiles came on…
My order of the quarry tiles came on the date confirmed. No tiles were broken at all. All came perfect. I am still laying them at the moment and will probably need to order more
.
Thank you so much .
Julian
March 19, 2025
Unprompted review
Reply from Tile Warehouse
Thanks for the lovely five star review, we really appreciate you taking the time to write. Our Quarry tiles are a best seller and many people come back to us time and time again to do new areas with them in their homes
Good service and came on time
Good service and came on time. Good quality laminate wouldn’t get anywhere else
January 1, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for your very kind 5 star review, it is greatly appreciated. We do believe we have a very good offering for LVT
I find Tile Warehouse a great place to…
I find Tile Warehouse a great place to get interesting tiles at a really reasonable cost.. you have to dig around a bit in their range but I have gorgeous zellig pink tiles that look like something from Otto that would be 4 times the price, and terazzo terracotta floors in my pantry that again, look like something from somewhere pricey. I will be back! delivery fast, prices great, products work for me :)
February 18, 2025
Unprompted review
Reply from Tile Warehouse
Thank you for this fantastic 5 star review, its great to hear that we offer gorgeous tiles with greater savings. We appreciate you taking the time to comment on us
Different batches? Not our problem
Tiles came from different batches tiler installed as was v hard to tell until up. These guys refused any help or compensation whatsoever. Nothing in boxes to say read or check. So even though it should be on them they say it’s on the customer. Don’t shop here.
March 11, 2025
Unprompted review
Reply from Tile Warehouse
Hi Emma, We do ask customers to check all tiles before installation in our terms and conditions that you confirmed you read and understood before completing payment. I'm sorry that your preferred installer did not check either for something that everyone in the trade knows to do as well. The one thing we are very clear on is that once installed, it removes our ability to refund or replace as we have no product to take back and sell on. Our reviews show that we have a great reputation for customer service and correction of any issues if we are made aware in time.
I was met by professional & friendly…
I was met by professional & friendly staff who helped me choose a tile for my kitchen floor. Long story short, after the tiles were paid for and delivered, l had to change them (my fault, not theirs). They had no hesitation and didn't make me feel bad for my error. They provided me with the right tile and ensured l had everything on time. I would definitely recommend them.
March 6, 2025
Unprompted review
Reply from Tile Warehouse
Thank you so much for your kind words, we do pride ourselves on our customer service and creating an easy process to get you what you really want and need, so it is very good to hear we managed that for you.
Great Service and Products
I have ordered from them twice now. Both orders were quick to be delivered but both had a tile or a few arrive broken. Customer service were great about sending out replacements + extra tiles in case there were any more breakages in the replacement order.
January 9, 2025
Unprompted review
Reply from Tile Warehouse
Hi, Thank you for taking the time to give us a great review, we pride ourselves on our customer service and it's always good to hear we have helped.
My review is very overdue
My review is very overdue, my tiles were purchased in May 2024 for a bathroom renovation, however due to a devasting bereavement, the works had to be put on hold till recently, in order for our family to recover.
Well work is now completed and the tiles look fantastic. I purchased the silk white marble effect 60 x 30.
From the start Oliver from the team was amazing, was helpful with the order and provided great communication.
The order transaction was smooth and easy and arrived on time. As recommended I checked for any breakage as this is easily done via transit and was comfortable doing so as was told any broken tiles would be replaced if I notified immediately. I was happy to find that no tile were damaged.
I am happy with the service provided by Tiles Warehouse and would use them again.
May 31, 2024
Unprompted review
Reply from Tile Warehouse
Thank you so much for your very kind review of Tile Warehouse, we are so pleased that Oliver was able to provide great communication and the order was delivered intact, first time.
We look forward to being able to help next time you need tiles and appreciate you taking the time to leave us a review.
Do not use!
Do not use!!
My tiles arrived broken they sent out more however ALL were broken again. You will have to fight to get any replacements or any refund back for what you ordered.
33 tiles of mine are broken and over 3 weeks later still waiting for the issue to be resolved.
Use Tile mountain instead much better
January 20, 2025
Unprompted review
Reply from Tile Warehouse
Hi, it's really unfortunate that you received some broken tiles on your delivery, however i believe you have been provided replacements for all damages within days of making us aware, along with a few extra. Delivery is always in the hands of our carriers and we are aware that sometimes misshaps happen but we are always looking to improve this where we can and your feedback will supprot our efforts in this endeavour. Thank you
Damaged tiles but sorted quickly and without fuss
Ordered two boxes of tiles many of which arrived broken or slightly damaged. TW resolved the issue without any fuss or drama and sent further replacement tiles, this time (I am assured) with some protection around the box. Tiles are of good quality, and while the breakage is put a pause on the work, I would recommend them to others, given they resolved the issue promptly and fairly
November 6, 2024
Unprompted review
Reply from Tile Warehouse
Hi, thank you for the kind words, we appreciate your understanding of a few damages and we are pleased to have been able to get you replacements to you in timely manner.
Excellent customer service resolved delivery hiccup
I ordered tiles for the second time from Tile Warehouse. This time there were a few breakages when the pallet arrived. I emailed the company and enclosed a couple of photos. There was a rapid no quibble response and replacements were delivered in a couple of days. Breakages are probably inevitable but the customer service response was excellent. Thanks to Oliver!
October 21, 2024
Unprompted review
Reply from Tile Warehouse
Thank you for the great review, it's fantastic that the customer service team sorted the hiccup so efficiently. We will pass on your comments to Oliver.
First class customer service
First class customer service! My phone call to the customer service line was answered promptly and my issue was resolved quickly. Highly recommended.
October 23, 2024
Unprompted review
Reply from Tile Warehouse
Thank you so much, we really appreciate the time taken to give us feedback on our performance. Without comments like this we don't know that all our efforts are appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.