Tilley and Grace Reviews 

1,397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive variety of products, often discovering unique and stylish items that stand out. Reviewers frequently highlight the staff's exceptional helpfulness and friendly approach, noting how they make the shopping experience enjoyable and personalized. The overall user experience, both in-store and online, is consistently described as positive, with many appreciating the ease of finding desired items and the vibrant, well-curated displays. Some people also felt that the careful and beautiful packaging of purchases added to their positive experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great choice, regular stock... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting items like jumpers,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Consumers find the user experience to be positive, with many describing it as a lovely shopping experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

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4.9

All reviews

(1,397)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Found this lovely store in Southwold…

Found this lovely store in Southwold only to find there was a store under my nose in Aldeburgh where we were staying!
After such a fantastic experience in Southwold, where the lady was so lovely and helped me find a lovely selection of clothes, I simply had to visit the Aldeburgh store a few days later.
Both shops were fab, the sales ladies were delightful and the care with which the clothes were wrapped and handed over just made everything that little bit more special.
I will definitely be returning on my next visit to Suffolk and I’m sure I’ll be looking regularly at the website in between too!!

August 8, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave such a lovely review about both our Southwold and Aldeburgh stores! It truly means a lot to the whole team at Tilley & Grace. It's so wonderful to hear of both of your experiences and we hope you are loving your new purchases! We look forward to you visiting again both instore and online!

Rated 5 out of 5 stars

Versatile dungarees

Friendly, knowledgeable staff. Great range and some lovely sale prices

August 5, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review and we cant wait to see you again both instore and online!

Rated 5 out of 5 stars

Colourful little boutique in Southwold…

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clothes are relatively well priced, and easy to wear. The staff are always friendly, and helpful without being pushy. I pass by often and always pop in- there is never any pressure to buy, which I appreciate.

August 2, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your kind and thoughtful words about our Southwold store - it truly means a lot to the T&G team. It's so great to hear you loved your new jumper and we look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Always a joy to enter the shop

Always a joy to enter the shop, friendly greeting from the staff ready to suggest and advise without pressurising the customer. It’s why we always call in when we are in Woodbridge. Always there will be something new and unusual. Marion Rowe.

August 1, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave such a kind review about our Woodbridge store. It's so wonderful to hear of your experience and we cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

Love the Woodbridge store the girls who…

Love the Woodbridge store the girls who work there are very friendly and helpful and always recognize me when I come into the store ! They give me a lot of advice of how to put the pieces of clothing together what colours would look good on me ! Always a pleasure to go into that store and am always satisfied with my purchases

August 1, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read, thank you so much - it truly means a lot to the whole team at Tilley & Grace. We're so pleased you enjoy your experience in our Woodbridge store every time and we hope you are loving your purchases. We truly look forward to you visiting again both instore and online!

Rated 5 out of 5 stars

Wonderful Wonderful staff

Wonderful Wonderful staff, so helpful. Beautiful clothes that fit soooo well.

July 25, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your kind review and we cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

Excellent boutique

I was on holiday in Suffolk and came across the Tilley &Grace boutique in Southwold. Very friendly staff. I purchased a wedding outfit and handbag, though i only went in the shop to browse! So happy with the dress and matching jacket. Very good quality. I would thoroughly recommend the boutique.

July 24, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words - thank you so much for taking the time to leave a lovely review about our Southwold store. We're so pleased you had a great experience and hope you're loving your new purchases. We truly look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

Web page easy to follow and delivery…

Web page easy to follow and delivery very prompt. The sweater I ordered was perfect

July 30, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review about your experience shopping online with us. We hope you are loving your new jumper and cant wait to welcome you back soon!

Rated 5 out of 5 stars

Beautiful Products

Uplifting tasteful colours and products with elegance and style . A refreshing mix of quality items at reasonable prices. Helpful guidance from staff with a genuine interest .

July 19, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read - thank you so much for your lovely review. We're so pleased to hear of your experience and cannot wait to welcome you back online and instore!

Rated 5 out of 5 stars

Chanced upon this lovely shop in Holt…

Chanced upon this lovely shop in Holt and drawn in by very attractive outfits in the window . Assisted by a friendly helpful lady and delighted with my unplanned purchases. Could have bought much more

July 19, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review about one of our Holt stores. We're so pleased you had a wonderful experience and hope your are loving your new purchases. We truly look forward to welcoming you back instore and online!

Rated 4 out of 5 stars

Purse

Bought a new purse lovely colour with lots of compartments for cards and couns. Great value

July 16, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review and we look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

As soon as I walked in I was amazed

As soon as I walked in I was amazed, the beautiful colours in the dresses, scarves and handbags is stunning. I did buy myself a new dress

July 13, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your kind review. We're so pleased you had an amazing experience and hope you are loving your new dress. We truly look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

Love the Woodbridge store

Love the Woodbridge store, great unique pieces that aren’t too long on my 5”2 frame. Best customer service you could wish for, no hassle allowing you to browse & purchases all beautifully wrapped in tissue paper making it all seem extra special!
I have 3 outfits now which I’m delighted with & have had many compliments ( do hand wash if the label advises as colour can run but does stay vibrant once dry)

July 13, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read, thank you so much! It's so wonderful to hear you love our Woodbridge store and we hope you are loving all of your T&G purchases. We cant wait to welcome you back instore and online!

Rated 5 out of 5 stars

I love going into this shop.

I love going into this shop.
It is so bright and cheerful.
I always end up buying more than i should, because everything is so well laid out. The staff do not hassle you and you feel you can try things on at your leisure. A bonus is the relaxing chair for my partner to sit on whilst i'm having a look around.

July 13, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave such a kind and thoughtful review. We're so pleased you love visiting one of our shops and truly look forward to welcoming you back soon!

Rated 5 out of 5 stars

The southwold store is excellent the…

The southwold store is excellent the ladies work very hard to keep the shop looking appealing and well stocked.
They have excellent advice and are very supportive.

July 13, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for taking the time to leave such a lovely review about our Southwold store. We're so pleased you had a wonderful experience and look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Always my first shop to visit when…

Always my first shop to visit when going to Southwold ( having travelled from Worcester). Love the colours & style of clothing although the one size is often too large for me in the tops. Helpful & friendly staff who comment when asked but not pushy. Pretty accessories, lots of gift ideas

July 6, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your wonderful review about our Southwold store. We're so pleased to hear you love visiting and cannot wait to see you again both instore and online!

Rated 5 out of 5 stars

Great range of colours

Most helpful in colour matching my bag to my wedding outfit. Beautiful shop great colour range of clothes and accessories

July 5, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave a lovely review. We hope you are loving your new bag and look forward to seeing you again - instore and online!

Rated 5 out of 5 stars

Always a treat to shop in Holt…

Always a treat to shop in the Holt branch
Helpful and friendly staff, bright and well stocked shop

July 2, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your lovely review about our Holt store and we cannot wait to welcome you back instore and online!

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