I contacted Tilnarart as a small bird ornament I had purchased from a garden centre some distance from where I live was faulty (feet fell off). Response to my email was very quick and a replacement or... See more
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Thank you Nicky to you and the team for the fantastic service I’ve received. I’ve purchased some beautiful flowers for my garden and they are really lovely. They look lovely on my pergola , and there... See more
Company replied
Saw in a garden Center loved them when went back didn’t have the large elephant I wanted so went online, they also sold out but different one .Service was fantastic contacted me with straight away wh... See more
Beautiful item. Well made and highly recommend. They did send wrong colour but they responded quickly and got correct colour out that day with no hassle. So customer service was great.
Company replied
Company details
Information provided by various external sources
We are a small team of people who do their utmost to give you the very best Environmentally Friendly and Fair Trade products. All orders will be sent out within 1 to 2 working days and we hope you enjoy and love the Tilnar Art Collection like we do. Each product is carefully selected to ensure it is environmentally friendly, plastic free, handmade and Fair Trade. We have searched across the world to ensure that you receive a high quality product that is beautiful, handmade, unique, plastic free and profoundly different to others in the market place.
Contact info
Dunmow Road, CM5 0NN, Fyfield, United Kingdom
- 01277899950
- sales@tilnarart.co.uk
- tilnarart.co.uk
So pleased with my product and in the…
So pleased with my product and in the way my order was dealt with. The item was well packaged, and postage was speedy.
December 22, 2025
Have always been so helpful
Have always been so helpful. Love the art work. They always arrive super quick in the post
December 29, 2025
Great website
Great website, lovely products and good pricing. Packaging and shipping to the U.S. was flawless, as well.
December 29, 2025
Great availability of the items I…
Great availability of the items I wanted and super quick delivery. Items were very well packaged and exactly as described.
December 17, 2025
Fantastic customer service
I ordered a red poppy as a gift and when it arrived the box was damaged in transit which resulted in minor damage to the product.
I contacted Tilnarart by email and received an apologetic response the next day from Nicky at sales the next day. She arranged for a replacement poppy to be dispatched and it arrived in perfect condition within days of first raising the issue which was amazing being so close to Christmas. The way that a company deals with a customer’s complaint speaks volumes about how focused they are in delivering a great service.
December 18, 2025
They are Amazing company & their…
They are Amazing company & their products are beautiful, customer service is spot on, will definitely buy products from here again.
December 22, 2025
Reply from Tilnarart
Aww thanks so much!
Easy to order and fast delivery
December 18, 2025
Reply from Tilnarart
So happy to hear we made it a nice experience! x
Beautiful item
Beautiful item. Well made and highly recommend. They did send wrong colour but they responded quickly and got correct colour out that day with no hassle. So customer service was great.
December 17, 2025
Reply from Tilnarart
Thanks K, we always endeavour to rectify any issues as quickly as possible and so pleased you love the products x
Great customer service
I had a question regarding one of the products and was able to contact the business owner via the chat system on her website and she replied very speedily and went over and beyond to sort things out for me. Thank you and best wishes.
November 19, 2025
Unprompted review
Reply from Tilnarart
Thank you and you are most welcome!
Beautiful handmade flowers
Thank you Nicky to you and the team for the fantastic service I’ve received. I’ve purchased some beautiful flowers for my garden and they are really lovely. They look lovely on my pergola , and there definitely a talking point to my family and friends. They are beautifully made and I would recommend them to anyone ,I’ve got them in white, red, purple and I’m waiting for the pink to arrive can’t wait , I’ll certainly be keeping an eye out for more colours love them all 😍
May 15, 2025
Unprompted review
Reply from Tilnarart
Brilliant so pleased you love them and you are most welcome!
The customer service at Tilnar is…
The customer service at Tilnar is exceptional. Nothing is ever too much trouble. Would highly recommend.
November 18, 2024
Reply from Tilnarart
Thank you Lara, you are the best! x
As a stockist we are very pleased with…
As a stockist we are very pleased with the quality of all the products we have bought. Our customers are always amazed at the range we stock and the value for money they represent
November 18, 2024
Reply from Tilnarart
Thank you Ken, we love working with you :)
Straight forward order process
Straight forward order process, rapid delivery, products that our customers love.
November 18, 2024
red heart dish
The red heart dish i bought is lovely,it was a gift for my daughter she was very pleased
November 18, 2024
Exceeded customer expectation by…
Exceeded customer expectation by resolving an online buying problem instantly and followed up to ensure customer satisfaction. Great products too.
November 18, 2024
fantastic products
Great company , fantastic unusual quality products, excellent customer service, highly recommend, thank you.
November 18, 2024
Quirky enamelled coasters
Very good quality enamelled coaster set at a very reasonable price and delivery was prompt. Thank you.
November 18, 2024
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