Timberland Reviews 

I bought my son a pair of boots from timberland and they were supposed to be water proof , after a month the stitching come away and he's feet was soaking wet, took them back to cribbs cause way to be told by a young manager that my son had been walking to much that's why they haven't lasted .
never heared such a ridiculous statement in my life, I thought they were a walking boot and its like saying there water proof as long as you don't get them wet

🌟🛍️ Amazing Experience at Timberland, Braintree Designer Village! 🛍️🌟

Just visited Timberland in Braintree and was blown away by Mel's service! 👏 She was super knowledgeable about the products 🥾, incredibly helpful, and had a great attitude. 😊 Mel made shopping there a joy! 🎉 If I could, I'd definitely hire her for my own company. 🙌 A big thank you to Mel for a 5-star experience! 🌟👍

Bought 2 pairs of boots with cleaners & brush.

Cleaner got lost en route, they issued a replacement same day and arrived quickly.

The test of a good company is when something goes wrong & these guys passed with flying colours.

Top boots too 👍

Many thanks.

I bought 2 pair of Timberland boots last month and I had to return them straight away, firstly because they were bigger than expected and the quality wasn't like the old Timberland I had some years ago. I have send 3 emails, no one answers the customer service line and there is no refund [£175] of my money. If that is the best customer service that Timberland can offer then I did well that I bought boots from a different brand. If anyone from Timberland customer service really reads the reviews can you tell me when I will have a refund? Thank you.

Ordered boots on the 12th, and shipping said it would take 3-5 business days to arrive. It’s now been 5 business days and the order is still processing on the website. I sent an email which they said they would be respond to within 2 working days, which has now been and gone. I tried to call and the automated line service said all the lines were busy and hung up on me.

I’ve paid £170 for shoes I don’t have yet.

Update wed 20/12/2023: I tried calling again and now the automated message just says that they are closed (although on the website phone lines are closed from the 25th) and that they are open Monday-Friday. I also tried live chat again multiple times and could not get hold of a real person. Amazing!

I have bought a pair of shoes that for some reason went back to their returned centre, thats what you get Timberland when you use cheap transportation like Yodel in my opinion. I contacted customer support via their webside, after the third time I manage to get to the bottom of it. It was agreed to refund the first order and price match the second order. I recieved my parcel a few days later and send an email (like I was instructed) to start the refund on my acount (150GBP). Up to this day I am still chasing to get MY MONEY with customer support nonexistent. Avoid - Avoid - Avoid!

Timberland chinos. I've looked back and found that I've now bought 8 pairs of these over 5 years. Sadly, the quality of the cotton has gone down each time. From thick, hard wearing brushed cotton we've gone to much thinner, clearly cheaper made varieties that just "hang' on the wearer, rather than have a tailored look. What a pity.

Forget Timberland if you want decent footwear. At some point in the past they were able to make it but those days are long gone. The heel has just seperated from the sole of my £130 boots after a month of use. The stitching is fake and not connected to the upper. So, a fraudulent company with rubbish gear. Never again.

Quick delivery. Great prices

Sooooo, after reading many negative comments after I bought two pairs of shoes, I was scared. But everything was smooth - they were delivered quicker than expected. And I had a quick response from customer support, as I have messaged them the next day of buying.
I had to also return one pair as it did not fit perfectly - it was good quality and everything. I could only do drop off but money was returned couple of days later. It was a great experience for me.

Bought a pair of shoes on the Black Friday sale, a completely different pair of shoes in a different size arrived, so I contacted customer services and was told that the only way around this is to return them and buy the shoes again however they gave me a discount code so we still got the money off!!

I recently purchased a pair of shoes from Timberland and my experience has been disappointing. The shoes only lasted 3 months before they started tearing. When I reached out to their customer service for warranty assistance, they did not honor their advertised guarantee. It's frustrating to see a company not stand by their promises, making the 2-year guarantee seem only good on paper. I'm quite disappointed with my Timberland experience. I have been buying their products for years now but will definitely not do it again given the way they treat their customers.

Part2
Since I’ve posted this review I got a very quick response from georgi at timberland customer care team who said unfortunately as much as they would like to do something about they can’t because the discussion has already been made who a load of nonsense they can but don’t want to as they got my money now and it’s me out of pocket not them in these hard times with cost of living but the multi billion pound company can’t afford it bet they don’t even pay tax in uk

Part1
Don’t buy I’ve ordered 3 times in last 2 weeks first two delivery went fine even tho the yodel delivery guy just opens my front door and throws it in and doesn’t close door but day he will be unlucky and be greeted by my bulldog lol anyway my third delivery arrived in the same manner throw in the front door no knock or ring doorbell but when I’ve opened it only 2 of my items out of 5 was there boxed looked like it had been opened contacted timberland customer service and they are not interested they said they had conducted a thorough investigation for a whole 2hours that it took to get my response but they were satisfied that it’s nothing to with them or the courier it’s my problem and me out of pocket I emailed back to contest and ask for there name so I could put this helpfull customer service person in my review but no response
well they lost me as a customer good bye timberland please avoid not interested after got your money

My yearly purchase is always a hoodie, some sweaters, sweatshirts and tees.
I normally order online on a sunday and they arrive a few days later as I think the distribution is from EU.
For quality, my hoodies from a year ago are like new, I wear them alot, they wash very well, keep the shape well, and fit to size.
They are my goto brand for quality, price and a company who cares about the environment.

I read trust pilot reviews after making an order and started to worry as they all seems negative.

I reached out out of panic to timebarlands and they helped me to speed up delivery (from 2 days expected to 1 day), and give ma call after delivery making sure I got the boots.

No issues at all - boots seems quality.

Purchased the Benton 3 in 1 jacket, Its barely been worn and one of the popper studs failed, The warranty process has been very frustrating, they refuse to accept that its faulty and wont inspect the coat to verify if it is or not. Asked several times to speak to a supervisor or manager and have been fobbed of every time. Shame as I like the clothing but the customer service so far has been the worst I have experienced.

I was very nervous buying from this brand online after the significant amount of negative reviews on trustpilot.
However given the great communication, fast delivery and speedy tracked returns and refund of my returned item within a few days I felt they deserved some praise.
The boots were a bit small but looked great and of good quality. Thank you Timberland for great service this time!,

I have been shopping at Timberland for 20 years now mostly shoes and boots and I have never been disappointed. I had a pair of boots that refused to die even after 10 years of constant use and abuse. I like their footwear because it looks rugged and it ages well. I don't expect to jump on puddles and my feet to be dry but with sensible use they're always dry. The footwear is comfortable and Timberland sale makes it possible to purchase for Clarks price.
Awesome product.

Purchased item and then used the Timberland return service , all going fine and received email confirmation that return was en route … it was , they returned it straight back to me , ridiculous service. Will have to again go through the whole process of travelling out to send back all the while conveniently delaying Timberland issuing a refund … abysmal

Sent back some shoes and they refused to refund even with tracking they provided saying delivered!!! Told me to speak with payment provider, refused to help, refused for a manager to call me. Final decision in under and hour!!