Timberland Reviews 

For all of those commenting about negative experiences from the website.. Serves you right.
GO
TO
THE
STORE!!
The staff are knowledgeable, attentive and if there is a problem, they'll deal with it immediately. How can you possibly buy something that you have seen a photo of and expect it to fit?!
Dumb.

Great shop and helpful staff members. I asked for advice to a sale assistant called Rosemaria because I wasn't sure about which size was the best for me. I am often between sizes. She was very patient and knowledgeable and gave me great advice. Five-star customer service! I will buy more shoes at this store.

Where to start, purchased four clothing item from timberland store, followed instructions on how to wash. One of the jumper hoodie ended up with dark markings. I've taken pictures uploaded to timberland support line as requested by the timberland support line. Unfortunately they never did anything to resolve the issue. I explained that I have bought four tops and only this one has gone faulty. No advice was give to resolve the fault but was offered 10percent off if I was to buy anything else. I refused the offer. Not the best service from a top brand. Unfortunately opinion not given to upload pictures.

My trusted Timberland boat shoes finally gave up the ghost after 6 or 7 years constant summer use, so I reluctantly had to replace them. What a mistake that was! The first pair I bought were far too big despite being the same size as the worn out pair. Stupidly on my part I had already worn them and discarded the box, so In the charity bag they went. I bought a second pair to find that half a size down felt in real terms like 3 sizes down; they were tiny! They were also far narrower than they used to be and the quality seemed like a definite downgrade. The inside footbed started to peel away after only one days use; so much for quality workmanship - at the price point Timberland charge, that is inexcusable!

I’m not sure what Timberland are playing at but the quality is nowhere near what it used to be. Whether they are about providing less for more, such is the trend in most things UK PLC nowadays, but they are not a company I will choose to come back to time and time again as I once did and will look at alternatives to provide my staple summer footwear in future. Unless you want poor quality products at vastly overinflated prices, I suggest you do the same.

The brand really needs to review the criteria of hiring or even the customer service training provided. Some of their staff representatives are not hable to think out side of the box on their argument while providing a really mediocre customer service.

Bought a pair of boots online but quality wasn't as good as I hope. It says it's leather but looks PUV to me. The return process was horrible. It was sent back via Yodel and I can see from the return tracker that it took them a couple of attempts to deliver to Timberland warehouse - whole process took a week. Didn't receive any confirmation from Timberland. Yodel said it was a bulk return and they were not able to confirm it was received but they provided a parcel number.

Contacted Timberland customer service and it was frustrating dealing with them. I was redirected to replying back to them via email instead. Will not be buying from them again.

Courier left parcel on front door step for the whole world to see unsurprisingly it wasn't there when I got home from work.
Between Timberland and Yodel I have never come across such incompetence in a companies attitude to dealing with the matter. Timberland are point blank refusing a refund as they say the parcel was delivered and Yodel have already told me the driver shouldn't have left the parcel on front door step it goes against their delivery policy. To be fair to Yodel they have been nothing short of helpful trying to resolve the matter which Timberland have not been. Would never recommend anyone buy anything from Timberland online as anything goes wrong you will be getting no refund or any help from them.
Timberland are an absolutely awful company to deal with will never again buy a product of theirs

Awful customer service. Had an issue with payment, fortunately it didn't go through but have not had a reply what so ever in a week almost. Having read the reviews below glad I didn't complete my order in the end. Will be shopping elsewhere.

Appalling customer service. My son received a v nice rucksack as a gift at Xmas. Unfortunately v badly made and shoulder straps parting company with the bag after only a few uses. Poor quality, not fit for purpose. Because I cannot provide proof of purchase, they are not interested in rectifying by repair, replacement or refund. 'Our team's decision is final"

Don't order from Timberland, there shoes are now poorly made and glued together with cheap leather.

Returned 3 pairs of boots and still not received a refund over 3 weeks later, I've had to open a PayPal claim

I ordered and paid for delivery, but the delivery company Yodel delivered my order in the bin. I didnt specify my bin is my safe space , and next morning my bin was going to collected, if my house friend didnt look fron cctv we wouldnt know and my order would gone. I contact Timberland and ask for a refund as the package was in terrible condition after left to the bin, but they asked me to send the package back, so ı have to spend time for this terrible service. Anyway they could at least offer delivery fee refund BUT as they are terrible service they didnt.

Ordered a £190 pair of boots from Timberland online, “delivered” by Yodel to my non-existent building caretaker and posted a picture of dropping it off the building lobby. Complained to the company via phone and email, and asked for refund or store credits - they said they cannot take responsibility that their carrier did not deliver the parcel properly. That’s it. No further help offered, no apologies. This is one of the worst customer service I’ve ever experienced. This company does not care about customers losing money and losing trust with them. DO NOT BUY from them online if you don’t want to lose money that you’ve earned/saved.

Hey Timberland customer service rep Alexandar, I know you have my email. I’m still waiting for your answer.

Collecting returns is a nightmare, if you don't have a Yodel drop off point near you. So, if you live in the New Forest, don't BUY ANYTHING FROM TIMBERLAND ONLINE!

Very poor customer service.
On yodel website it says that there will be three attempts to deliver a parcel. I'm paying for a product and i expect it to be delivered to me and not to neighbour . I never chose a neighbor or a safety place for the parcel. I'm not willing to walk around the flats, knocking around people's doors asking if maybe my parcel is there, i don't know people that live in flats around me. If the courier doesn't have the confirmation of delivery, I expect them to do the investigation where it gone missing. Once again, I've not specified any neighbour!!!! I

DID NOT RECEIVE ANY HELP FROM TIMBERLAND (I don't have the package or money) AND I FEEL CHEATED!!!!

Dealing with this company has been an incredibly frustrating experience. The lack of customer service is glaring, and they've taken my money without delivering the promised goods. While I acknowledge that UPS is involved, it's disheartening that they don't uphold transparency and instead resort to making false promises.

22.12.23
1. My son bought me a Timberland Gift Card voucher, but I never received it.

2. It took him 15 working days after phoning and emailing Timberland to get another voucher sent to me.

18.01.24
3. I went to use the gift voucher. However, I had missed one of the items I wanted to buy, due to the card being sent to me so late by Timberland. So, I chose another item, but when I went to the checkout my gift card was not showing in the total. I then phoned Timberland and explained I was concerned it was not showing in the total and I didn't want to have the money taken out of my account, as I would go into the overdraft. I was asked for the code I used, then I was put on hold and presumably the person spoke to a manager. I was then told it would be okay and the gift voucher would work after completion. While on the phone to Timberland I checked my bank and saw the total amount was pending. I was then told the money would not be taken until the item had been dispatched and Timberland would be able to look into it and would get back to me.

4. Received an email after the call asking me to send the voucher so Timberland could look into it, as the gift card digits looked wrong. This was after saying it was okay!

5. I replied straight away with a pdf of the voucher and also asked to confirm it had been received.

19.01.24
6. No reply, so emailed again.

20.01.24
7. Received an email saying my order would be delivered, which it was.

22.01.24
Total amount taken out of my bank account, after being told this would not happen.
Phoned Timberland first thing and was told that a different department would phone me back by mid day to sort the problem out.
Did not receive the call. Phoned Timberland again to be told I would have to wait for a response. I asked to talk to a manager but was told it would take 2 days minimum for this to happen and might be better to email!

I then decided to return my order to try and get my money back from Timberland ASAP.

24.01.24
Over a month since this mess started and still no one has sorted out this gift card. A company like Timberland I would have not expected this, very disappointing. Will never use again once this mess has been sorted.

The whole process of order to delivery is beyond normal delivery times .
I gave up and asked for refund (cancelled the order before receiving) .
Day 5 no refund processed.
Very bad company to order and the customer service shocking ….

Not suggesting to order online .

After reading these reviews after already ordering I was worried.
However my first order reached me in no time (surprising for Yodel) which had to be returned due to size.
Re-ordered and no issues with second order and refund for the first was no hassle

Boots returned a month ago and no refund. Being told that there is a backlog and no indication of when refund will be processed. Poor communication on phone and taking a week for them to reply to emails.

I bought two ,two packs of crew socks. They are so tight to get over the ankle size 42 that I cannot wear them.Customer service is very poor and I want to send them to their CEO to show him/her . My wife who is UK size 6 can only just get them on. Another case of cutting costs to increase profits at the expense of quality.