Timberland Reviews 

Made an order of £875, order split into 3 different packages, 2 packages (£800 worth) left outside my house by yodel and stolen. Boxes found ripped open near my home with the items missing. Yodel said speak to the seller, I’ve emailed timberland many times but they just don’t wanna know and just said do a charge back with my bank. So looks like I’m going down that route. Very disappointing as these items were Christmas gifts and I have £800 tied up on my card so I can’t purchase replacements! Very poor customer service from a world wide brand!

The courier lost my goods, not for the first time, they were bought in a sale. After complaining the company will honour the original purchase by... me reordering, then i have to show ive bought the item and then get a refund. What a faff!

I ordered a pair of boots to wear with my outfit for a Christmas Lunch. Placed the order on Dec 5th, thinking it was well in advance. Little did I know.. 😅
Firstly, Yodel kept changing the date of the delivery and when I had a few days left before the occasion, I stared calling them and asking to pick it up myself. But they refused without giving any reason. Their app stated that my parcel was at their depot for at least a week, just sat there. I also got in touch with Timberland and asked them to influence the delivery service, they promised that they would, but nothing was done. I went to my Christmas Lunch today, wearing my old shoes and the parcel arrived at my doorstep a few hours later.
And that’s not all, they sent me the wrong shoes. They look like the ones I ordered but they are slightly different in colour and material. I’m honestly not sure what to do, as I’m scared that if I send them back, Yodel will lose them and I won’t get my money back… used to love buying Timberlands but this was my last purchase with this company.
Judging by other reviews, I got lucky receiving at least something..
Disgraceful customer service.

If I could give 0 i would.
I would recommend never to purchase online from this company.
29th November received email saying once my return which had been received was processed i would receive my refund. Still waiting for refund on 15th December, spoke to customer service who said they will instruct refund and it will take a further 10 days for the money to go into my bank.
Never again will I purchase from this company.
Goods were also below standard the reason for return.

Don't bother, apparently got lost with yodel. Had my money for 2wks . Customer service was terrible as I had to keep phoning them to find out where they was. Just avoid

Unfortunately, I can’t rate any lower than one star. Lost my parcel, then they ummed-and-ahhhed for a week, sent me a tracking link (which was for the lost parcel), I had to chase five times, and still no resolution 🤦‍♂️

Never again.

Please, whatever you do, do not order from Timberland, you will not receive your item and you'll have to wait weeks on a refund. Complete and utter waste of time. They use Yodel, who are beyond useless, but instead of using a different courier they continue to use them, knowing that a large % of deliveries will go missing, as plenty of recent reviews have stated. After speaking to Yodel directly, they assured me the parcel would be delivered by 10pm, all day they told me this, even at 5pm, when the parcel hadnt left the depot, at 7pm when it hadnt left the depot, and even up to 21:55 I was being told it would be delivered, when they only deliver up until 10pm and the depot is an hour away from my address. This is the absolute nonsense their courier service is telling customers. Were they going to teleport to deliver it?
Not only that, as per my rights under the cosumer rights act 2015, I am entitled to redelivery of the item if it goes missing. However Timberland completley ignore this and say they can only provide a refund. So you're dealing with a company who ignore UK consumer rights.

At this stage I am certain the parcel has been lost, due to previous experience with Yodel. They don't even know where it is, and they had to open an investigation to find out where it is. They can't even track their parcels, or deliver them.

Do yourself a favour and avoid like the plague.

Extremely disappointed with Timberland UK’s customer service and quality. I own a pair of Premium 6-Inch boots received as a Christmas gift. They have had very minimal wear — no more than once a week for around two months, always in dry conditions, and stored carefully in a cool, dry place. They still look almost new except for the padded collar, which has started peeling and flaking badly.

This kind of deterioration is completely unacceptable on boots sold as durable and premium quality.

I contacted Timberland UK and gave a full explanation. They initially replied and asked for photos, which I provided promptly. Since then, the communication has completely stopped. I’ve followed up multiple times with no response at all. That level of customer support is simply not good enough from a brand of this reputation.

Even if they couldn’t repair or replace the boots, a basic acknowledgement would have been expected. Instead, I’m left with defective boots and zero guidance or help.

Based on this experience, I would not recommend Timberland UK and would not purchase from them again.

Ordered a pair of boots from Timberland on Black Friday. They used Yodel to deliver no boots delivered on the date they said they delivered. Lots of promises by Yodel and two other promises of delivery days been and gone with no sign of the boots. Timberland is an absolute disaster to get in contact with. Emails using their app are not returned. They expect me to to deal with Yodel directly and even asked me to order at the full price. Their contract is with Yodel and my contract is with Timberland and I would expect a company to honour the order and be able to communicate with it's customers in a timely manner. I know it's a busy time and mistakes happen but no effort at all from Timberl and to sort it out and make it right. I buy lots of goods online and never experienced such a shambles.

I brought a pair of boots for £188 to receive a man’s hat. This has already annoyed me especially when the boots are no longer in stock. Customer service was understanding however I was needed to return the item before a refund could be issued after Timberland made the poor mistake. I agreed to this and returned the item which was an inconvenience to me.

I received an email on Saturday 29/11 advising the item had been received and once checked by the returns team I will be notified of my return. 4 working days has passed and nothing to say my refund has been processed!! Given the situation you’d think this would be prioritised as £188 is not a small amount. Called Timberland only to be told the item was received on Tuesday 😳.. This was incorrect as the email received was sent on Saturday!! I was then told it will take 2-7 days for a refund to be processed however is this from date when I received notification that the refund has been processed..

I am so angry at the situation and wished I had not purchased anything from Timberland. I have no further trust or confidence in their service and will no longer be looking to purchase anything from them again.

Timberland has no regards for its customers in respect of recognising their mistake and treating such matters as a priority to resolve escalation. They have made me highly anxious and I’m now starting to feel like they don’t want to return my money!!

I would advise others to be aware and to be very skeptic when purchasing higher costed items…

I ordered boots that were sent through Yodel. I never received the boots, they didnt knock on my door. They reckon they delivered to a neighbour, who wasnt home. I was in so I knocked within 2 mins of receiving a text to say they were delivered. Phoned yodel straight away who told me to contact Timberland. I then got an email one day later, sating they had investigated and wasn't giving me a refund. They didnt investigate. Didnt ask my neighbour and accused me of lying. Never again!!!

Deeply unimpressed by Timberland's customer service. If you bought two items, and both developed the same fault, you know there is an unlying issue.

After 2 years with some Timberland waterproof boots, they both leaked, literally from walking thru wet grass.

I contacted Timberland UK through Email, Livechat and Phone. Neither were interested. All only in their warranty period. No one saying to send them back in some pre-paid box to examine. None offering anything significant.

All say, in short, they won't help. Too bad. Throw them in landfill and spend a further £120 with them.

No. These will be handed back to a store at some point in the future. And I will no longer be a customer of Timberland. I've long supported them, to the point of "I've got my Timbers on today".

No more. They've let me down just when I really needed them. I shoudl have never put my trust them.

It shows how bad their support is, when this Timberand uK reviews page is "unclaimed" as well.

I hope they see this. And other take heed - their quality is NOT like it was. literally 2.5 years of non-extreme use. Just in snow, or wet grass, kept clean with sponge and water. And they leak.

Be warned.

Really disappointed in my last pair of timberland boots, waterproof coating all cracked after a couple months , had to glue the sole myself too !
Customer service has been pretty useless as well.

Nice boots and stuff, but the service people are good but the delivery company they are working with is just awful

Most recent pair of boots from Timberland have very poor grip in wet weather. I've slipped a few times on surfaces like railway concourses and office lobbies. I won't be buying another pair.

Extremely disappointed!
Never shop again.
I ordered a pair of boots for my kid. I paid for the delivery cost! And actually never received them. The photo from carrier company clearly shows the box was left outside not handed to me not delivered a safe place Timberland does not accept any liability. Despite sharing all this evidence and consumer rights, they refuse to issue refunds. For brand like Timberland I expected better responsibility! No shoes and no support! Seriously. I demand to see how they support their claim of safe place and they do not respond to my mail. Never shop again! Never!

Worst service ever please don’t use a item never turned up can’t get a refund can’t talk to any body the return policy is pointless if you have nothing to return never buy anytyfrom this people

Very poor customer service and almost feel like fraud. I ordered an item and paid for shipping because I wanted early, it never arrived and I can't track the order using the tracking information they provided. When I called customer service to enquire why I can't track my order and also have not received my order, they were asking for all sorts of information such as order number, full name, address, phone #, email address etc. That sounds like fraud to me, why should I be giving you all these information? The order # should suffice to just check the status of my order. All the other info should be required if I was making some sort of changes to the order. Asking all those information sounds like it's fraud, because how am I sure they are not taking the information to defraud me, especially after providing my full name, email, phone #, order # and now you want to get my full address. They might as well ask for my social insurance # to complete a transaction. This is why Amazon is better and all this big brands are closing stores left right and center. Because they have failed to evolve with time.
Never ever will I order anything from this site again. Service delivery very very poor, I hope they go bankrupt and Amazon takes over their business.

I am having a horrible experience with Timberland customer services, I bought a product but unfortunately I paid twice as the timberland web failed, customer services told me order again to have the shoes and my money would be refunded immediately! Liars ! Has been two months and I haven’t received my money back. I have sent several e mails and chats and still no having my money! Please don’t buy online! What a nightmare!

I have been buying Timberland boots for 30 years. Most recent pair bought at the Oxford street store split between the sole and the leather. It was a clear fault. Took them into my local Timberland in Australia, they agreed it was a fault but said I would have to contact Timberland UK. I made contact, attached the receipt from 2 years earlier and photos. The response was whilst it was a fault and disappointing, I was outside the warranty by 6 weeks, so bad luck. Offered a 10% discount on a replacement pair. What a joke - Timberland brag on their website how long their boots last and how they're built for durability. They talk the talk but don't walk the walk - I guess their boots have split too!!!