timbervaults.com Reviews 77

The hidden latch feels very James Bond. Super slick.

The finish looks slightly darker than in the photos, but still really clean and modern.

Super satisfied with the design. Already looking for a spot to add a second one.

So glad I found this. I didn’t want a big ugly safe in my living room.

Really smart design. The RFID unlock feels fast and secure.

No issues with the electronics. Lock opens fast and never glitches.

No issues so far. Opens fast, holds everything I need, and looks great on the wall.

Nice to see a company that delivers a product that lives up to the photos and description.

I've been waiting for over a month after they said my item was shipped. No answer to my numerous attempts to contact them. I might understand their scheduling problem, but they refuse to communicate with me. UPS shows a shipping label was created weeks ago, but the item was never delivered to them. Appears to be a total scam. Avoid.

I ordered a concealment mantle back on January 10th, it was suppose to ship out in February, as of March 26 i have not received it. when i check my order it says label created, waiting for UPS to pick up. This was done on March 4th last update. I have sent several E-mails and have gotten no response. this the worst customer service i have ever dealt with.

I purchased 2 timber vaults one did not have the usb power plug. I installed the smaller one and it worked great 5 times then it would not open again. I missed placed the backup power plug for this one. I emailed them and I was told to buy a new one off the website. I forgot to say none of the phone numbers work. I have now ordered a replacement one twice and they will not ship. I keep emailing them but they will not respond. I get an email stating your order is shipping and months later still nothing, the purchase never ships, but the following day they send advertisements to buy from them again. I would avoid this company it appears to be a scam. I now have to drill the mechanism in order to get in and get my gun. I will come up with a different locking method

I have written to them at least 11 times since my first issues happened with the locking mechanism since July 2025 and been going back & forth with them without a resolution. Last 3 E-mails haven't received a response yet. I am regretting my purchase and hopefully they would just give me a refund at this point!

its been 1 years since I ordered from them I still haven't received the shelf I ordered or a refund they promised me

I have written to them at least 6 times. i ordered a black drop down shelf and a white one. i got the white one and not the black. i send to timbervaults a copy of the receipt and the UPS tracking sheet. i contacted UPS and they said only one was shipped. Timbervaults do not answer ever!!!

My wife was hesitant at first, but now she wants one for her office.

My only feedback: offer some matching furniture or smaller accessories to go with it.

My only complaint is that the instructions could be a little clearer. Took a few extra minutes to figure out mounting.

My neighbor thought it was just a floating shelf. That’s exactly what I wanted.

I ordered the shelf on December 12 and it is now JANUARY 31 and I STILL don’t have my shelf. Every email has been answered but they just keep saying, “we got back logged and it should ship by the end of the week or next week” (Really would have been nice to know that without me having to ask where my order was!) After getting this response twice, they finally sent an email saying it had shipped but there is no tracking number for my shipment. It’s been a week since it “shipped” and still nothing!! VERY disappointed with this service! Hope the shelf itself is worth the wait!

Ordered the concealed shelf and LED light kit. I experienced delays in shipping even when it said they were "in stock" online. "Discount" codes online didn't work until after sale expired. Took over 1 month to get the shelf (they never sent the light kit). The product was chipped on the corner, had paint runs on the front, and was not what the website described/showed. The foam that was supposed to hold a long rifle was 22in long and was not held in place in any way. It was completely loose in the shelf with only the front lip to stop the gun from sliding out when opened. I explained I was not happy and wanted a refund. They advised they had made revisions with the design and were sorry. The only quick communication was them emailing a return label. The shelf was returned and delivered Jan 10 to the manufacturer. I'm writing this Jan 28. They will not respond to my emails or voicemails about giving me my money back. Nearly 400 dollars stolen from these guys. Stay away!!!!!

Update: The day I posted this review, the company emailed me and advised they were refunding my money. I should see it in 3-5 business days. It is business day 11 with nothing. I emailed yesterday to find out why it hasn't been refunded. No answer.