Timepeaks Reviews 112

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great service purchasing watches from Japan and importing to the United States. Easy to pay via Wire or PayPal. I primarily purchase Grand Seiko watches, the prices via Timepeaks are better (even w/ t... See more

Rated 5 out of 5 stars

I bought Omega Speedmaster Professional Moon Watch from Timepeak. Described condition is B, but real merchandise is very beautiful and I was surprised. Certainly used watch. but very very slight s... See more

Rated 4 out of 5 stars

whole process quite smooth Response to messages timely Staff communicates in English which is good, though not as fluent which is not unexpected. So replies tend to be brief, though main points... See more

Rated 5 out of 5 stars

Process works really well. No issues. Very quick. Watch description want accurate by the initial vendor as the watch is a lot cleaner. Only suggestion is that the website be made quicker, but I suspec... See more

Company details

  1. Jewelry Store

Information provided by various external sources

Timepeaks is a luxury watch marketplace from Japan.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

112 reviews

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Rated 5 out of 5 stars

second purchase from timepeaks.

second purchase from timepeaks.
replies are prompt and the timepieces are as described.
courier delivery was quick as well.
will deal with them again.
thank you, timepeaks.

October 31, 2020
Unprompted review
Rated 1 out of 5 stars

Broken disfunctional bvlgari timepiece and no customer support

My order of a bvlgari watch was recieved as per the description but has stopped working after less than 10 uses and just over 1 month.
The customer care do not assist after an initial email response and are willing to assist further.

Quality and guarantee are assured but this is not my experience and hope that the timepiece is genuine as stated.

I now have my doubts and appalled at the service recieved after reading all the so called credible reviews!!!

October 16, 2020
Unprompted review
Rated 5 out of 5 stars

Great product, prompt support, smooth transaction and fast shipping

I was very delighted to find a rare and discontinued A Lange & Söhne piece with reasonable price on Timepeaks. I quickly registered an account, clarified a question and placed my order. A few days later, my package arrived and I am very pleased with my purchase.

Many thanks to the Timepeaks team for the great product, prompt customer support, smooth transaction and fast shipping.

October 12, 2020
Unprompted review
Rated 5 out of 5 stars

The buying experience has always been a…

The buying experience has always been a breeze. And I always feel safe buying from Timepeaks. In fact, this is the 3rd watch I've bought from Timepeaks. And they've always came to me in better condition than I'd expected from the description.

However, I've find that in the past year or so, the prices have gone up so much that many of the pre-owned pieces are more expensive than new ones. I really hope that you'll look into the recent pricing of your watches.

I really want to continue shipping with Timepeaks, but current prices means only once in a while that I got the jackpot.

August 20, 2020
Unprompted review
Rated 5 out of 5 stars

Using the 'buy it now' option I…

Using the 'buy it now' option I purchased an Omega Seamaster 2234.50. The transaction was very easy and the watch arrived in California much earlier than I expected.

I took it to my watch repair guy in Del Mar and he confirmed that it was in very good shape and within +/- 5 sec/day.

I am very happy and will use this site for any future purchases.

Thank you

August 2, 2020
Unprompted review
Rated 1 out of 5 stars

I bought a zenith el primero but it…

I bought a zenith el primero but it came to me borken(not running). I went to a watch repair shop. luckily it happens to be a screw that fell off, which is a easy fix. but I'm very disappointed in timepeak's support service.I don't get any response back until I chased them for two days. I have bought 4 watches from them but the only response is telling me there is nothing wrong with the watch and I need to wind the watch? i'm really disappointed in their effort to help your customer. absolutely the worst customer service. no effort to resolve issues at all.

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience, from Japan to Italy in few days, no problems during the entire shipping period and the product is in very good condition. 5/5!

July 29, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

The whole experience was very nice, from the first step till the last. The product description was spot on, the shipping was fast and I received frequent updates about the purchase status. Thank you for your business!

July 21, 2020
Unprompted review
Rated 1 out of 5 stars

Sure its a great site to bid on

Sure its a great site to bid on, but if you're an English speaker and in my case needed a refund, no one speaks English. This is ridiculous for a high end watch auction site targeting english speaking clients even if we are in the minority. Its been 2 days and still no refund. I bought a watch and was told it was sold elsewhere.

May 20, 2020
Unprompted review
Rated 5 out of 5 stars

Great service that puts buyers’ interest first

I deal with several online auction sites and reseller sites and so far Timepeaks is my top recommendation.

Biggest reason is that it takes the trouble to screen the watches you buy before they are sent to you. I have had several transactions stopped by Timepeaks because on inspection, the watches weren’t in the advertised condition or the sellers were judged not reliable. It is not in Timepeaks’ interest to stop a sale as they forgo their fee and have to go to the trouble to administer a full refund. But it is clearly playing a long game by putting buyer interest first; and with me it is working.

I would also add Timepeaks is a great way to shop the numerous watch dealers in Japan and that opens the door to rarely seen models and limited editions, often in pristine condition.

Highly recommended

May 19, 2020
Unprompted review
Rated 5 out of 5 stars

Very interesting alternative for watch buyers to explore Japanese market

I have bought 4 watches from Timepeaks. All 4 have been better then the discription said eg over my expectations.
One of them ( automatic ) have bad reserve, it stops after only 6 hours, but that watch is 26 years old so it’s not That strange.

Transactions have been smooth and communication okey.

I would really recommend Timepeaks

May 19, 2020
Unprompted review
Rated 4 out of 5 stars

Maiden purchase

whole process quite smooth
Response to messages timely
Staff communicates in English which is good, though not as fluent which is not unexpected. So replies tend to be brief, though main points covered.

Condition of watch received is in line with description

Happy to use Timepeaks again

May 18, 2020
Unprompted review

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