timetalk.co.uk Reviews 

If I had an option of 0 stars it would be that absolute joke off a company! My bill went up 4 times in space of a week needs shutting down does this company puts prices up without letting you know it's wrong in many ways

Not even worth one star if could of gave less a would of worst company ever paying £25 a month phoned last week as no internet connection to be told was some sort of fault but been fixed not working this week phoned them to be cut of while waiting to then get threw to someone called Michael who was no help whatsoever and very abrupt asked to speak to his supervisor to my surprise their was no supervisor on shift so a have to pay to upgrade so that a get some sort of internet connection how about they sort out the problem which is clearly their fault will be leaving this company absolute disgrace of a so called company would not recommend whatsoever to anyone

THIS WORST COMPANY EVER
1. WIFI CONNECTIONS VERY IS POOR
2. MOVE HOUSE THEY CHARGE £90. FOR TRANSFER AND THEY HAVE RENEW CONTRACT ANOTHER 2 YEAR ABSOLUTELY DISAPPOINTING
3. WHEN IS END CONTRACT THEY ASK FOR RUTOR back otherwise they asking to pay £69 this IS (DSGSTNG) DONT USE
DISAPPOINTING

This company are useless. They never contact u back. 7 days with no internet and they won’t repair it. This company have been fined £60,000 for not sticking to contracts. They are rude on the phone do not do with this company.

This is an absolute diabolical service, I advise anyone thinking about this service not to even bother. A complete waste of time. Struggle to get WiFi every single day and sometimes when watching amazon or now tv it constantly freezes due to WiFi. They take £37 each month. Just so frustrating with this service it’s unbelievable. Getting through to them also is a waste of time and quite often you speak to rude staff members that have no idea at all, asked to speak to a manager apparently that wasn’t possible and they would call me back......but of course I never got the phone call. PLEASE READ REVIEWS AS OVERALL BAD!

I wish could give the - stars they really don't deserve a star absolutely ridiculous no one answers phone/ kept on hold for ages
Money is constantly taken out of my account 3 times they have take £330 out of out account no !! Theu can not give me an up to date bill as what they have on their system and what comes up on paper are 2 different things how?? No one knows what's going on this all started will be ringing Sky to fix a problem and it came out to timetalk who never told me any different and carries on like they were sky advisors who told me theu would send me out a new router and box little did I know it was a timetalk scam that I now can not get out of
Theu now take money out of both my account and my husband's
BROADBAND IS SHOKING SWITCHES OFF ALL THE TIME PRIVES GO UP WITHOUT BEING TOLD
DO NOT USE THIS COMPANY

Called them on 27.12.2017 to inform them that their customer - my Mum - had passed away on 25.12.2017. Told they would not cancel contract without her death cert!! Sent death cert off on 29.12.201u and they still took the payment for January 2018. Have received threatening telephone calls and now letters from a debt agency stating they are taking her to court! Called the debt agency, explained I had informed TimeTalk already, sent cert and they had taken payment already - the collection agency then told me I need to return the router!!! Why??? Enough to lose your Mum but on Christmas Day and then be chased to return the router.......oh and none of the numbers worked on their website and had to find another number through Google. APPALLING COMPANY!

Time Talk sold me fibre broadband. I checked with Open reach and i am told that fibre broadband isn't available as i live too far away from the connection. What can i do. I have been paying for a service that i haven't been receiving and in fact is not available. What is next? The Ombudsman? BBC watchdog?

Never known a company like it. They should be brought up for sheer incompetence. They have owed my mother £70 since the start of her contract with them and that was over 12 months ago. They say they will credit her account but never have. Have now changed provider because of price increase and writing off the money owed. I would advise anyone thinking of joining them DONT. Worst company ive ever been with i think their sales and aftersales people have never had any training

Wish you could give it -5 star where do I start customer service is terrible service provided is terrible my contract ended on the 13/11/2017
Yet upon checking my account this morning 1/12/2017 timetalk has taken £88.40 from my account legal action to follow against this cowboy company throughout the whole 12m contract I think the best speed we received was 1.2mbps now switched to talktalk faster fibre and receiving 70mpbs defiantly stay we clear from this crap

Just cant get through.on hold more than 20 minutes each time.now i can see why so many bad reviews.tried to phone to cancel my contract due to it going up £5 when all i use is broadband now at £26 month.just cant get through.office close at 6pm? People dont finish work till then or atleast dont get home till after 6.so how are we to get through.

Where do I begin? Firstly we have been with Timetalk for a year and a bit and throughout this period we have received below than poor connection for wifi! This is the only reason we are giving you money as phone lines have become obsolete really so we cant rate you on that. We have phoned multiple times and have been put on hold for ages and cannot get through! The two times I was able to get through nothing was done and really the people at the end of the line are just saying words to try and get me to go away. Customer service at this company is one of the worst i have ever come across! Especially Nathan who we had to deal with today, he was more interested in talking about himself and his experiences, and when we asked to be put through to a manager he refused outright. He said he could deal with it and refused to even put us through to someone else .... Is not customer care / complaint a manager concern? This to me is criminal. We have been over charged for a service which hasn't even been a service... 0.6 download speed at 10 oclock at night on a Tuesday, atrocious. And then to be told I have to pay £84 cancellation fee .... Surely there is a compromise here? You can clearly see you haven't done enough as a company to try and help and then to have the audacity to take more? Please please do not sign up with TIME TALK they are criminal and will take advantage as much as they can!! Vile company!!

I am writing a review on behalf of my girlfriend who has had some of the worst experiences with this company! The Wifi she received from this company was below poor and every time she tried to ring this company was put on hold for over 40mins .... I imagine this is their tactic as other reviews all say getting through to them is very hard! When she finally got through she was told that they would swap lines and that they could see our WIFI was poor .... this had no impact what so ever. When she finally had enough and wanted to leave she was put through to an arrogant and rude member of staff called Nathan who I also had the pleasure of trying to make this person realise the atrocious way this company is run! When we asked to be put though to a manger ... He refused outright ????? In what normal company is this ever acceptable and in practice! Nathan clearly made us understand that it was a £84 termination fee and we later found out that the router is £69 if not returned.... HOW IS THAT ROUTER WORTH £69 !!!
PLEASE EVERYONE STAY AWAY FROM THIS COMPANY I CANNOT STRESS THIS ENOUGH!
THEY CANNOT SEE PAST THE FACT THEY EXPLOIT PEOPLE AND THEIR STAFF REALLY DO NOT CARE AND HAVE NO COMPASSION.

CUSTOMER SERVICE THE WORST I HAVE EVER COME ACROSS!

Don’t go with this provider because they are small and no customer service at all. Honest and they cap the line. I paid for standard ADSL connect for 8mb+ and actually CAP the service to 2mb. This is done on the router level and most people want know. I don’t know how they get away with this?

Great service

Absolutely ridiculous company change prices don't send you any notifications to say they have increased change your cancelation dates as they please have had nothing but problems with them rude staff and have took more than agreed every month AVOID THIS COMPANY.

Great service from Mark and Ibrahim. Sorted out my wifi problems.
However sorting out my land line was another problem.
Difficult one as fault turned out to be old cables in box 80 metres from house!,

The only problem I have with TimeTalk is the length of time it takes to reach someone to talk to. Today I had to hang on for half an hour. Apart from that when I get through, I find everyone (especially Daniel today) very helpful. Also in the past I have never had a problem once I have got through.

The worst company I have ever dealt with in my 30 yrs on this earth. Told me I could keep my old number and didn't deliver, gave me a date when it would all work and it didn't for months. Refused to listen to my initial phone call in which I was told it was a 12 month contract. Did not send paperwork of my contact. Took money from my account without my authorisation then continued for years to send threatening letters for 2 years 🙄🖕🏽

As I work in IT, I reckon that I have some sort of extra interest in ISP's. TIMETALK are quite frankly one of, if not, the worst I have come across. Getting through to customer Support is just a joke. Phone lines go un-answered and the automated service will quite quickly cut you off. On-line support works when they deem fit. Today is Saturday and support is suppose to operate 10am to 6pm - Well, it's 10:29 and it's still not up. So, if you can't get through on the phone and online support is.......offline, then what do you do. Has anyone tried doing online chat on a mobile phone with internet access and typing away?........hmmmmm....not good. So, here we have it - an internet server that doesn't connect - you can't therefore get on line and you can't speak on the phone as no one picks up. The advertised 0845 numbers are now defunct. Now here's the real issue why I am writing this - the internet is NEEDED for webcams for an elderly relative and has now been down for 2 weeks. Ask yourself a question: why on earth would you consider using a company like TIMETALK?
#timetalkareuseless