timetalk.co.uk Reviews 

2-8 meg promised 6 wks ago but I've yet to find out - open reach engineer says 0.4 meg and need fibre but company hasn't got it. Won't refund my money (£245 penalty) until the system is checked out. Need router for that. Routers sent twice according to company but I've not received one. Getting through to customer service ortechnical typically a 45 minute job. Staff unhelpful and always looking to tack on extra charge - £14.99 for a router when I haven't received one. BT customer service in India is actually quicker more knowledgable and much more helpful and polite.
This company should be avoided at all costs.

Poor don't even accept there call they said help me more like screw me over tried cancelling with in 14 day of receiving it like I was told by cancellation team now they say I will ow for 2yrs I've been to all trading standards cisas offcom so they will have fun I've sent all back as I have a right to now waiting to here from them as there making sure when they reply to my emails etc it will take me over 14 of receive who ever put these good reviews up must not know how to work or use the Internet or the feature with in I a dive everyone DO NOT COME TO THIS COMPANY FOR CHEAP PRICES AS U GET POOR QUALITY AND STAFF WELL DO THEY EXIST OR ARE THEY TO BUSY WITH ALL THE COMPLAINTS !!!!!! STAY AWAY ,,,,TIMETALK they go by under the consumer right 2015 I have we all have the right to cancel as they have broken there part of the contract !!!!!

I have been having trouble with Timetalk since January 2013 when I was supposed to move from <external link removed> to them and get fibre optic broadband. My services were stopped by <external link removed> on 25th Feb but I did not go live with Timetalk until the end of March. My fibre has not worked properly since start and yesterday my speeds dropped again to 1.9/2.5mb/sec from highs of 36mb/s. However Timetalk say I used 27gb yesterday even though we could hardly use the net. We normally use 1/2 gb per day. Timetalk are closed all weekends so it is impossible to report these faults and when calling like today I was put on hold for 31 mins before a person answered and I asked to be put through to a complaints department or escalations department as I have been told they are dealing with my problems. After being put on hold for another 40 mins aperson answered saying they were from the same department I started at. I asked to be put through to complaints and was told they would call me back. As they had been promising that for some months and never do call back I said I wanted to speak to someone now. I was put on hold again and as has happened repeatedly in the past I was eventually cut off after 75 mins on the phone. I have had money wrongly taken from my bank and not returned even though Timetalk promised to return it. I have paid £100 extra as the normal routers do not work and the business router they sent also did not work so I agreed to return it for a refund. No refund has been paid. I have now bought my own router that works fine although my speeds and useage are wrong still. I have paid a years line rental in advance only for timetalk to repeatedly continue to charge me extra for line rental. I have been promised unlimited useage only to be charged extra for going over some limit. I have made nearly 60 calls and very ralely talk to anyone who can sort my problems and ver very raley get the promised call back from timetalk. I have been told the problem is with [External Reference] only to have a number of visits from [External Reference] where I have had to wait in to be told the problem is with Timetalk and not [External Reference]. I have been told by Timetalk to problem is with my pc or my phone so I bought a new phone and renewed my pc only to fnd out the problem was not with me either. I have written emails and letters to timetalk and get no reply. I have stopped my direct debit as they keep taking more and more money from my bank when I should be in credit so timetalk have no charged me penalty fees! I have now reported them to CISAS and hope they have more satisfaction than I am able to achieve. I will be leaving Tilmetalk as soon as I can.

I placed an order with Time talk and later found due to my circumstances it was not convenient for me to change my provider at this time. We I wrote to them they cancelled my order and wished me well. Good on Time Talk.
Regards John Farrington

been with time talk about 2 months you cannot get through to advisors REMEMBER ITS 0845 EXTRA COST TO YOU GIVEN MY DEATAILS FOR MY DIRECT STILL NOT SET UP CHEAPER BRODBAND BUT CALLER SERVICE VERY BAD TODAY WAITED 25 MINS THEN 20 MINS BUT TO NO AVAILE AND NEVER RING not pleased

I was a customer of another ISP up until a couple of months ago. In August I went into what I thought was my ISP's web site to check my billing statement. I got a message on a web page ( I don't know how I ended up on that page) to say there was a problem with my account and gave an 0800 number to ring. When I dialled the number I got an operator who claimed they were signing up customers to a new account. I then noticed the different name (TIME Talk). I told the operator that I still had time left on my current contract but I was told not to worry about it, that it would be taken care of. I had the definite impression that my ISP was aware of this. Realisation that Time Talk was actually a competitor poaching customers from my ISP came later, but I stupidly allowed myself to be drawn in. My ISP charged me a £90 contract break fee, which they took out of my direct debit. For a few weeks the Time Talk customer advisers insisted I shouldn't worry, just mail them a pdf of the statement, and they’ll pass it to their accounts department for processing. A lot of sympathy and telling me how bad my ISP was by charging such a large amount and they would write to them on my behalf and urge them to refund it.. I have now accepted my mistake, and as a result of this experience I want to leave Time Talk and go elsewhere. Their Cancellation advisor told me they would charge me a contract breaking fee of over £500.
I have since heard from Time Talk and they have decided to credit me back the £90 because as they admitted their salesperson had made a mistake in allowing me to believe they would simply pay back the breakage fee. So on this basis they have started to go up in my estimation.