Tinashe Hair Reviews 

3,850
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the hair, noting its softness, natural appearance, and how well it matches online descriptions. Many appreciate the excellent customer service, highlighting clear communication and helpfulness throughout their orders. Additionally, people frequently commend the fast and efficient delivery service, often receiving their products quicker than expected. However, some people mentioned issues with product quality, such as wigs being thinner than advertised, not matching the ordered specifications, or having construction flaws. A few customers also experienced significant shedding with certain wigs. Delivery times were occasionally longer than anticipated, and some reviewers reported dissatisfaction with customer service regarding return labels or refunds for incorrect orders.

What people talk about most

Product

People report positive experiences with product, often praising the hair as soft, full, and natural-looking,... See more

Quality

Customers consistently note positive experiences with quality, often praising the hair as incredibly soft,... See more

Order

Customers had positive experiences with their orders, with many expressing satisfaction and a strong intent... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the excellent and helpful... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed of delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best place to get your hair for your styles!! I've faithfully purchased all of my hair from Tinashe Hair of all types for the last 2yrs. I have never been disappointed. Transactions are simple and pro... See more

Rated 5 out of 5 stars

I’m really happy with this wig! It’s super soft, very full, and looks amazing straight out of the package. The quality is great and it looks very natural. Shipping was fast, which was a big plus. Cust... See more

Rated 5 out of 5 stars

This company is very helpful. The USPS sent my package back to the company. I reported the matter to Tinashe Hair, and immediately, they stepped in and supported me with this issue. They actually rea... See more

Rated 5 out of 5 stars

Tinashehair team 💯% excellence I never met the hair company that has high quality level of professionalism when it comes to its customers, the hair is elegant and high quantity, I'm glad I choose... See more


Company details

  1. Hair Product Store

Written by the company

Tinashe Virgin Human Hair Bundles More Style Great Hair Free Shipping,Hair Bundles With Closure Frontal, Lace Front Wigs Sale, 2019 New Hairstyles


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(3,850)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my second time purchasing a…

This is my second time purchasing a unit from them and I will forever be a customer! The hair is top tier always! It’s shiny, has no smell, no shedding, and true to the length. And their units last Hellas! Their communication is amazing too!! Just buy from them.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Love my wig!

Love my wig!! I requested a smaller sizing cap and they gave me it. Also the hair is nice & long & a properly density it’s enough for a natural look i can’t to do the install will be ordering again in the future xoxo. Delivery time was outstanding as well as customer servicing.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, hair is light, easy to style and the customer service is excellent. Fast delivery as well I really appreciate it!

Thank you so much, will order again!!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Money well spent

Very fast delivery. Seller is very responsive. The wig I ordered was top-tier. The hair is very soft. Everything is done and ready to go. You can put it on and walk out the door. The packaging was done with care. The wig comes with a strap to secure it so that you don’t have to glue it down and an extra comb.& the lace is undetectable. I will be ordering from here again. I’m so happy with my purchase.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

This is the only hair company I will be purchasing from

This is the o ly hair company I will be using from now on and I haven’t even had the pleasure of trying on the newest wig i just purchased. I logged into my Tinashe website to find me a new wig, I wasn’t paying attention to the shipping address so I sent it to the wrong address. The next morning i woke up I sent Tinashe a email letting them know what I had done. They responded within 4 hours letting me know that they would do all they can to correct the address. Needless to say I got my hair! They were all so kind and so helpful throughout this process. I am grateful for Tinashe’s customer service which is why I will only buy from them from now on. Thank you guys again.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars is not enough! This hair is just perfect 😍. Very soft and very minimal shedding, barely any. I purchased the balayage wig and it’s exactly like the picture it did not disappoint. My 3rd time purchasing hair from this company and I still have my wig from last year when i purchased back in 2025. With proper care the wigs last. Thank you again tinashe hair !

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

First Time Customer

I’m a first time customer and my experience was great. I noticed after I ordered that my shipping address was incomplete. I emailed and they had it taken care of before it shipped. The order arrived 5 days later which is good. I love this wig and I’ve gotten so many compliments on it. They wanted to know where I bought it so I gave them the Tinashe Hair website. 🙂

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Hi Babes

Hi Babes! This what is my first time ordering from this company and i haven’t installed yet but I would say that the hair was really soft and it did come already prepared to just put on which i love🥰🥰 and they were very communicative very helpful with my order so I would definitely recommend this company. I will be buying another wig from them soon.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with what I got for…

I am very satisfied with what I got for my daughter. The delivery was quite fast despite the chinese holiday. The communication was smooth and they made sure to deliver right on time. I will definitely be purchasing again next time for myself.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

This is the absolute worst hair…

This is the absolute worst hair company. Please do not buy from them go somewhere else they hassle you to keep their hair that is very thin. It takes so long to come. It’s never the hair that’s on the site. Do not buy from them at all then they want to scam you and trick you into keeping their hair that’s already damaged once you want to return they stopped replying oh and the moneyback guarantee is not a guarantee because they want you to pay to ship it all the way back for their mistakes

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Do not shop with Tinashehair

Do not shop with Tinashehair especially if you need to return the wig. Tinashehair is a dishonest wig shop. I placed a $427.14 order for 2 wigs. One was on back order. The one that they shipped looked nothing like the wig on their website. I was very disappointed. I paid to ship it back. I asked that they cancel the wig on back order & refund in full. They sent me $187 & kept the rest of my money. I now have to contact my credit card company because they refuse to reimburse me. They want to ship the wig that was on backorder even after I ask them to cancel. Very Shady company

February 22, 2026
Unprompted review

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