tiney Reviews 

259
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and caring childminders who create safe, fun, and engaging learning environments for the children. Parents are particularly impressed by how quickly little ones settle in and how professional the staff remains. People also highlight the user-friendly mobile app and the helpful support team that make daily communication smooth. Some reviewers were not happy with the administrative support, noting issues with the complaints process and organizational handling. A few other people also felt that communication could be improved and assistance was lacking during unexpected situations.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, describing them as exceptionally caring,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth and straightforward the... See more

Service

Consumers find service to be positive, highlighting exceptional experiences with supportive childminders and... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional guidance and... See more

Application

Reviewers highlight positive aspects of the app, describing it as an informative, user-friendly tool that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... See more

Company replied

Rated 5 out of 5 stars

Amina is absolutely amazing. I would highly recommend her. She has made it so easy for my son to settle In. She does really good things with him, like different parks, children’s centre and loads o... See more

Company replied

Rated 5 out of 5 stars

My grandchild's child minder parveen arif is An absolute blessing! My grandson settled in so well and was comfortable it made me feel at ease especially when he had a smile on his little face when I s... See more

Company replied

Rated 5 out of 5 stars

We are extremely happy with the care our baby receives from Tiney and specially Vani.She is kind, patient, and very attentive to our baby’s needs. From feeding and hygiene to playtime and comfort, sh... See more

Company replied


Company details

  1. Child Care Agency
  2. Babysitter
  3. Career and Education Provider

About tiney

Written by the company

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(259)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic training for the importance…

Fantastic training for the importance of observation and planning

February 13, 2025
Unprompted review
tiney logo

Reply from tiney

Bethany, so glad you found the training valuable! 😊 Observation and planning are key, and we’re happy to see you recognising their importance. 💜

Rated 4 out of 5 stars

Working with tiney is a great…

Working with tiney is a great experience. Tiney is very supportive and encourages people. I would highly recommend tiney if someone wants to be a childminder.

February 12, 2025
Unprompted review
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Reply from tiney

Thank you for the kind words, Robina! 😊 We're so glad you're having a great experience with tiney. 🌟

Rated 5 out of 5 stars

Great place to work with

Great place to work with. I joined tiney a year ago. Wasn’t sure if I will be good enough to became childminder but they assure me that I’m already doing a job as I’m mum myself. So happy I joined I learn a lot and became childminder today I work with 5 children and I’m so happy to see them coming to me with a big smile on them faces. Thank you tiney and looking forward for many years to come to work with you 😊

February 10, 2025
Unprompted review
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Reply from tiney

Emilia thank you for sharing your journey. You totally are good enough!! and we’re so proud of how far you’ve come. It’s lovely to hear you have lots of happy little faces 😊. Looking forward to many more years working together! 💜

Rated 5 out of 5 stars

An excellent childminder

An excellent childminder with a homely atmosphere.
Lots of fun activities for the children. Highly recommend!

February 4, 2025
Unprompted review
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Reply from tiney

Thank you so much for the feedback on your tiney childminder! It’s great to hear they’ve created a lovely environment with lots of fun activities. We truly appreciate the shout-out! 🌟

Rated 1 out of 5 stars

Hi I don't understand the game tiney is…

Hi I don't understand the game tiney is playing here!You guys asked me all the necessary questions you need, and told me I succeeded with the safe guarding checks only to get up today after all the heavy money paid to you and after few training modules you just locked off.Is this how you encourage people to become what they want?I am very disappointed with this company to be honest.

January 31, 2025
Unprompted review
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Reply from tiney

Hi Etchu. We are really sorry to hear your application was unsuccessful with us and that you were disappointed by this outcome. We do give anyone who would like to join tiney the opportunity to declare any information that could affect their suitability to become a childminder, before they join us, through our very detailed questionnaire. If information isn't declared or is not declared in its entirety before joining; if it subsequently appears on any of the background checks we run, and is not in line with our Safeguarding policy, then unfortunately we will have to withdraw applicants from the process. Our Safeguarding policy is in place and safeguarding is our number one priority at tiney. On this occasion Etchu, as a gesture of goodwill, we have refunded your joining fee. We wish you all the best and if you have any further questions please get in touch with us directly. Take care!

Rated 5 out of 5 stars

Every help I needed to operate my…

Every help I needed to operate my setting is been giving to me by tiney.Thank you for a fantastic job!

January 30, 2025
Unprompted review
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Reply from tiney

Thank you so much! We’re thrilled to hear that we have been able to support you every step of the way. 😊

Rated 5 out of 5 stars

tiney support and book club

I've been a tiney childminder since 2020 and I always say I never would have had the courage to become a childminder without tiney. Every person I've ever met from tiney has such a passion for the early years. I'd be lost without the support, amazing CPD offered and the community. I also want to mention book club because it's one of the best perks. The sessions are so well planned and always engaging, even for my group of very little ones. The tiney tips for activity ideas along it are really helpful and save me all the time if I'm feeling I need a boost of inspiration.

January 16, 2025
Unprompted review
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Reply from tiney

Thank you so much for being such a proactive and supportive member of our community Chloe, we love working with you! We agree that bookclub is an incredible resource and we'll make sure to pass your feedback on to the amazing education team!

Rated 5 out of 5 stars

Very patient and caring teacher

The fact that I see my son coming home smiling every after each nursery session makes me to understand that he's doing fine.

January 10, 2025
Unprompted review
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Reply from tiney

That is so lovely to hear Rosemary! The children are at the heart of all we do here at tiney!

Rated 5 out of 5 stars

I'm new to childminder's - Jen

I'm new to childminder's, so coming across Tiney was just by chance and I'm grateful I did. Cause Jeneita has been an absolute angel with my child, ensuring safety, kindness, joy, great intellectual learning, fun and lovely journalling so you can see what your child been up to and eating. She also has a keen eye for detail, great communication and listening skills for parent and child giving you peace of mind when you're new. Truly grateful for having a childminder like Jeneita, so helpful! Thank you Jen, keep being the best version of you cause you're a wonderful childminder x

January 6, 2025
Unprompted review
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Reply from tiney

Thank you so much Rose (and Jen! )We are so happy you chose to begin your childminder journey and that it has been such a positive experience for you and your family.

Rated 5 out of 5 stars

Am so happy been a registered…

Am so happy been a registered childminder through the help of Tiney, I enjoyed the support and encouragement all the way during training and learning a up to class technology on how to be the best in town.
Thank you so much tiney for your hard work.

December 26, 2024
Unprompted review
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Reply from tiney

Thank you too Esther! We can't wait to see your new business grow and flourish!

Rated 1 out of 5 stars

I was absolutely going well with the…

I was absolutely going well with the training all excited and something came up where they felt they needed to investigate. They gave me one email and deactivated my account. I felt numb and very upset because I had spent alot of money in the process of becoming a childminder with tiney. Fees like; doctors summary, first aid training etc. All waste of money and there fees on everything are too high and when asking for a refund, it's non refundable. The staff did not help with this issue, just kept fobbing me off to ring elsewhere and has put me off the whole process.

August 20, 2024
Unprompted review
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Reply from tiney

I am sorry that your application to register as a childminder with tiney was not successful. The background checks we undertake are a legal requirement. It is really important to let the team know of any issues that may come up on checks before you start the process of registering so we can discuss these with you before you begin and make you aware of any that may mean you will not be able to proceed.

Rated 5 out of 5 stars

I found the process of becoming a…

I found the process of becoming a childminder easy and stress free. Everything was made clear, and the app is brilliant. If I have had an issue, I have rung up, and it's been sorted while I was the phone.

December 12, 2024
Unprompted review
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Reply from tiney

Thank you so much Leanne. Our team is always on hand on the phone or via the tiney app to assist our childminders.

Rated 5 out of 5 stars

Newly registered childminder

I had such an amazing experience registering with Tiney, starting from my training all through post registration, my advisor poppy was the most amazing person! Helping me with anything and everything. Someone is always there to help you as and when needed. Such a stress free way to becoming a registered childminder!

December 12, 2024
Unprompted review
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Reply from tiney

Thank you Jade! I am so happy to hear that you found the process stress free and felt well supported by your advisor! Thank you for your lovely feedback - we wish you a very successful start to your childminding!

Rated 1 out of 5 stars

Worst childmind service I’ve ever used…

Worst childmind service I’ve ever used all they care about is money which is hilarious because they always get the payments wrong and are impossible to get a hold off. My childminder dropped one of the days she was meant to look after my son to do drop off which apparently gives her more money out of the blue without any pre warning but when I had to pull out my son because she couldn’t look after him got slammed a debt of £225 even though I told my childminder over 2 weeks in advance. Absolutely disgusting greedy and opportunistic behaviour. Will not be using again neither will I recommend to anyone I know.

November 30, 2024
Unprompted review
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Reply from tiney

Hello Nora, I'm sorry that you had a negative experience with your childminder. Childminding contracts do contain standard notice periods which apply to changes in hours and termination of the agreement. This is designed to protect the childminder and the parent in cases where changes are needed or a contract is ending. This is normally a period of 30 days.

Rated 5 out of 5 stars

I joined tiney in May and passed my…

I joined tiney in May and passed my checks in August ready for the new term. From start to finish they have been super supportive. Even after qualifying any issue I have or don’t understand they are right there to help out. This way for me was much better than going through ofsted directly.

December 8, 2024
Unprompted review
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Reply from tiney

Thank you so much Natalie! We are so happy you decided to join the tiney community!

Rated 5 out of 5 stars

Newly registered childminder

I have had such an amazing journey from training to setting up to officially being a fully registered childminder. The process was so smooth thanks to my advisor Rachel! She supported me the entire time! The whole team is very supportive, I felt so relaxed and content during my theory call and home visit! I would definitely recommend tineys to go through with for childminding! They have been the best! Thank you for everything team!

Shaneela

December 1, 2024
Unprompted review
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Reply from tiney

Thanks so much for your kind words Shaneela! We wish you the best of luck as you start your childminding journey!

Rated 5 out of 5 stars

The Tiney SEND Big Conversation Webinar…

The Tiney SEND Big Conversation Webinar was very informative with very simple and practical resource ideas to adapt to suit our individual settings. The presentation was very clear and concise with loads of references and extra resources in the Tiny Tips section of our Tiney App. We had a lot to reflect on with various Childminders sharing experiences with their own settings. A very great webinar!

December 3, 2024
Unprompted review
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Reply from tiney

Thank you so much Sybil, I know the tiney SEND team will be so happy to hear this feedback on the great work they are doing with the community!

Rated 5 out of 5 stars

Recommend

My advisor Carla was top, she was ready to answer all my questions. She helped and supported me with my registration process the whole way , and was there whenever I needed . Over all Tiney has been absolutely amazing

November 29, 2024
Unprompted review
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Reply from tiney

We are so pleased to hear this Rose, we are so excited to continue working with you to set up your childminding business.

Rated 5 out of 5 stars

My advisor was top and supportive

My advisor was top, she is ready to answer all my questions. She helped and supported me with my registration process.

November 27, 2024
Unprompted review
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Reply from tiney

Thank you so much Jummai. We are so pleased you enjoyed training and registering with tiney.

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