tingle Reviews 1,788

Terrible website. There is ultimately ZERO customer support. They have 1 email you can contact and might take a month to get a response. My account was suspended for no reason after spending a lot of money in their website and now cant even get a reply. Might have to take legal action. Great creators terrible customer service/support

I would have put in 0 absolutely hopeless, can't even put in a profile. Has some instructions in a cryptic language that I have never seen. Completely useless, sent an email to support NOTHING!! What the fudge is this site doing on an app store 🙈 don't waste your time!!

Ordered a Mystery Box from Tingle via Virgin Experience Days using a gift voucher on 21st Nov 2022. The Product from Tingle has never arrived. After many, many conversations with Virgin Experience Days they eventually acknowledged that my contract was with them as I had ordered via their website and not directly from Tingle. Therefore, yesterday, Virgin issued me a replacement voucher to the same value as the amount I had spent on the Tingle product. During my conversations with Virgin they tried numerous times to contact Tingle and, according to them, never got a reply. I can no longer see Tingle products available on Virgin's website, which is a result. My advice is DONOT order any products or subscription boxes from Tingle. It is very likely the product won't arrive and you will never get a response from Tingle. There is no phone number to contact Tingle so you have to rely on email or Social Media and they never reply but take your money. It was lucky that I ordered through Virgin Experience Days so at least my contract was with them and I was able to contact them and argue my case. However, it has taken me nearly 3 months to get a result. I have sent many emails which got nowhere until just a week ago when customer services actually acknowledged my contract was with Virgin Experience Days and therefore it was their responsibility to refund me.

I ordered 6 products in November, only 2 arrived. I asked for a refund and only got it back for 2 items (not 4). I have chased multiple times and no response, they still owe me for two items that didn't turn up. This company is not be trusted, awful customer service.

Not received order!! Ordered on 2nd Apr 22 and still not received. I have emailed them twice and no response! When going back to check, the website has been under maintenance for about a week. How can I get my order received.???? Customer care number not pickup by any person. ????

Not received order!! Ordered on 27th feb and still not received. I have emailed them twice and no response! When going back to check, the website has been under maintenance for about a week. How can I get my refund????

Shocking and disgusting service. After months of waiting on my subscription and still getting nothing I put in a refund to cancel. The next day the box was dispatched (stated on receipt). I thought finally it’s sorted, the next month the same thing so tried to go ahead with the refund only to be told I can’t get a full refund after the first box has been sent and they’ll do 50%. It’s an absolute con, stay away!!!!

Order arrived eventually.
Ordered on the 27th December and that's the parcel arrived today 7th January.
I guess with the mass Covid absences to staff and the time of year it's to be expected a few days late.

no much you can say,
like a few other reviews about ordering and delivery.
had previously ordered on their old mycondom website without any issues.
Trouble logging into their New website.
Ordered placed (21 Dec)
no confirmation email
website just says order pending
emailed customer services (no acknowledgement or reply to date)
So who knows when the order will be processed
Still waiting!
Now 13th January and still waiting, no response from customer services either.
So have emailed them again today (13 January)
20 January - order still pending and nothing back from customer services
Nearly a month without a peep, based on this it appears they are no longer trading or their customer service is non existent
26th January - thankfully I haven't been holding my breath waiting for the order or response from their customer services!
10 Feb 2022 - no surprise, order still pending and no response from their clearly non existent Customer Service team

27 April - still waiting

one star is too much

based on no goods and total lack of customer service, wouldn't recommend them or be using them again

interesting to see tingle replying to some of the earlier complaints on trustpilot, orders not arriving etc.
then a sudden silence, makes you wonder if the are defunct?

think they have went bust?
there website is apparently down for maintenance!
and now the website seems to be switched off
Yip clearly they have ceased trading as there website now has an error message, June 2022

Placed order. Told would be 3/5 days. After 7 days and two emails requesting update of order. I had to phone and staff very helpful and re dispatched my order which arrived as promised.

Paid for the postage but still after one week item not received.

Quality, total satisfaction

Everything as described but took 2 weeks to arrive and absolutely zero response from customer service when I tried to find out what was happening. Appreciate Covid has made everything more difficult but this isn't good enough, sorry.

Ordered items on 19th of October with 2-3 day delivery. Nil received i have sent 2 requests to customer service via email to check on the order number and have had no response to either. I have used before and had been more than happy until now and hope for a response to this feedback to resolve this.

Wish I'd read the reveiws before ordering... 2.5 weeks and no sign of the order, no dispatched email and no reply to my queries ... I'm not holding my breath

Did not receive order, claiming money back, 0 customer service response! DO NOT ORDER FROM, THEY ARE EITHER NOW DEFUNCT (but still happy to take money), OR ARE SOON GOING TO BE!! Save yourself the hassle.

Made an order. Week later still no shipping email. Contacted support couple of days ago but still no reply. Business down?

Order never arrived.

Emailed Tingle to make them aware of this, no response.

Held off initial request to rate the service to allow for the chance of a delayed arrival.

Further request to rate their service received, yet still no package arrival after 14 days, no response to my email and no refund received.

Very very poor service.