DO NOT USE! **UPDATE** 14 Days in and still no order received. No response to any email following 3 sent. I would SERIOUSLY go elsewhere because this company is awful - if it even exists. Nothing ha... See more
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First two orders been amazing and it really works but the third order has been a nightmare, waited over a week and half but didn’t receive it but when I contacted the Company they Resend it within 2... See more
Company replied
Order not received, over two weeks after the email stating it was posted. No response to emails/FB messenger. Lots of similar reviews lately, guessing something's gone wrong with the company.... See more
Order never arrived. Emailed Tingle to make them aware of this, no response. Held off initial request to rate the service to allow for the chance of a delayed arrival. Further request to ra... See more
Company details
Information provided by various external sources
Discover all of the products you’ll ever need to enhance your sexual health, pleasure and well being, all in one place.
Contact info
209b Chipstead Valley Road, CR5 3BR, Coulsdon, United Kingdom
- 020 3432 5586
- enquiries@tingle.com
- tingle.com
1.3
Bad
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did an order on 28th August still not…
Did an order on 28th August still not arrived! I've now sent 2 emails to the support desk this week a d still no response
September 11, 2021
Took 3 weeks to arrive
Took 3 weeks to arrive, was more than twice as expensive than alternative sites that delivered sooner once my original delivery estimate was surpassed. Wasn't notified/reminded that tracking information was available. Was expecting a padded envelope but was delivered in a cardboard box, with the contents rattling around inside. Used to be a good service, seriously gone down hill, would not recommend anymore unfortunately
August 21, 2021
Late delivery
Normally very good service from tingle and parcels arrive within the 2-3 days as expected. It’s now 7 days since I placed my order and no sign of delivery yet.
August 13, 2021
Dreadful. 14 Days and no delivery or email response.
DO NOT USE! **UPDATE** 14 Days in and still no order received. No response to any email following 3 sent. I would SERIOUSLY go elsewhere because this company is awful - if it even exists.
Nothing has arrived after ordering. I've emailed customer services with no response. Where is my order? I am starting to think the company has gone bust and just taken our money.
August 12, 2021
Nothing has arrived ordered 3rd August…
Nothing has arrived ordered 3rd August on a second class postal service and 10th today and nothing has arrived
Do you have any POD
August 10, 2021
Delivery always late
My wife has an account and we usually order using her details however, the delivery is always longer then they state on the website. Thought it might be different if I register as a new customer but it’s been 7 days and still nothing! Pretty poor
August 1, 2021
Appalling customer service
If I could give Tingle no stars I would have
Placed an order over 1 week still not arrived tried phoning email but no reply back
I dont like giving companies a bad review but they pushed me to the limit
Customer service is something else
Dont touch this company
July 27, 2021
Very disappointing so far
Very disappointing so far. I have not received any correspondence or dispatch confirmation one week after making a purchase, despite the item showing on the website as being in stock I tried contacting the support desk email and have heard nothing back.
July 22, 2021
poor service
poor service
Ordered 2 quantities of the same product and got only one plus something that didnt order at all..
never again with that crowd
July 12, 2021
Should have received order on Thursday…
Should have received order on Thursday 8th July at latest.
Now 12th and still no order delivered and no response to the email I sent questioning my order and requesting the delivery charge back.
Very poor service
July 12, 2021
Messed up order
I ordered the Tenga reusable air-tech. Instead you sent me two of the disposable cup series, the rolling head and soft tube
July 1, 2021
Having sent the wrong item and not…
Having sent the wrong item and not reacting to mails concerning this.
June 16, 2021
Order not received
Order not received, over two weeks after the email stating it was posted. No response to emails/FB messenger.
Lots of similar reviews lately, guessing something's gone wrong with the company.
Go elsewhere.
June 9, 2021
Unprompted review
I haven’t received my order.
May 10, 2021
Reply from tingle
Hi.
Thank you for your feedback, we sorry to know you have not yet received your parcel. Our team will now contact you to investigate further what has happened with your parcel.
We aim to sort this out for you.
Kindest regards,
Tingle Customer Care
Reply from tingle
Hi Terry,
Our customer team has responded to you. We apologise for the inconvenience this has brought to you. We are working alongside Royal Mail to ensure we can eradicate delays in the future. Meanwhile we want to resolve this for you.
We will keep in contact until this has been sorted.
Kindest regards,
Tingle Customer Care
Not the best
Speed of delivery was average, and packing could have been better and made to fit through the letterbox.
Items delivered had a very poor expiry date, so disappointed as I will probably have throw a lot away and reorder.
May 3, 2021
Reply from tingle
Hi Erica,
Thank you for your feedback. We would like to sort this for you, can you please email us your order details to support.desk@tingle.com?
We apologise for the inconvenience this has caused you and we really want to resolve this for you.
Kindest regards
I have yet to receive the item.
I have yet to receive the item.
This was posted out on Monday and it's Friday and still have not received it. Can anyone advise where it has gone please?
***Update***
This has now arrived today.
Thankyou
April 23, 2021
Reply from tingle
Hi Ryan,
Thank you for your message. We're sorry to hear you did not received your parcel.
Can you please contact us at support.desk@tingle.com with your order number so our team can resolve this for you as soon as possible?
Royal Mail has been doing an excellent service over the years we have been with them, however we are working together to get issues as this to be eradicated in the future.
We dearly apologise for the inconvenience this has caused you and we can ensure you this will be resolved.
Kindest regards
Great service
March 26, 2021
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