1st capsule was not great. Most items were not available in my size Appreciate customer service rescheduling another. Not sure that each session is taken into consideration to make the whole design... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am loving the input and guidance. What I am not loving is the fact that the items I would like to order I cannot tell if they are inUSD or Australian dollars. I would also like to know where the si... See more
Company replied
Kiara, my stylist was very helpful and friendly. I loved the outfit she picked for me and will probably buy most of the items. Shoes are one thing I never buy online. As others have mentioned the... See more
Company replied
Originally, I was very disappointed with my experience with Title Outfits. I felt I had been tricked into signing up for a service I did not want. And when I originally reached out for assistance in... See more
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Company details
Written by the company
TITLE takes the stress out of "what do I wear?" — because your personal stylist is always just one message away. Tell us your style, your mood, your plans — and get outfits curated specifically for you. No more standing in front of a full wardrobe feeling like you have nothing to wear. TITLE acts as a digital stylist who knows your taste, recommends pieces that actually work for your body and lifestyle, and helps you shop smarter. Whether you're building a capsule wardrobe, preparing for a special occasion, or just want to look good every day — TITLE makes personal styling accessible to everyone, not just the few.
Contact info
United Kingdom
- title-outfits.com
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Highly disappointed
I had high hopes for this app based on the heavy social media marketing but within the first hour of reviewing the inventory I found nothing in my size that was of interest. And I wanted this service. I decided to cancel because there was nothing to purchase. I was told they would not refund because they do not refund for “personal reasons” if dissatisfied. I was literally online for less than two hours. I caution anyone who is considering buying into this service to beware. You cannot investigate the product without purchasing the membership and If you are not satisfied, you will not be refunded.
January 11, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Susan!
We’re truly sorry to hear about your experience and appreciate you sharing your honest feedback.
We understand how frustrating it can feel when the inventory doesn’t meet your expectations, especially after you were excited to try the service. Our subscription terms, including refund eligibility, are outlined at sign-up, but we recognize this can still feel disappointing in situations like yours.
We’d like the opportunity to review your case more closely and see if there’s anything we can do to help. Please reach out to our support team at customer.care@title-app.co, and we’ll be glad to assist further.
Kind regards,
TITLE Team
Terrible Customer Service
In seeing an ad for an "Amazon" Capsule, I was curious. I trust Amazon so I opted to try the $14.49 "trial".
well I learned that this was not in fact an Amazon capsule but a whole different company so I I requested a refund and said I was misled. and I am just getting the runaround from their customer service who just keep on repeating themselves with the emails they are sending me. I've never had an experience like this with customer service.
January 17, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Patti!
We’re very sorry to hear about your experience and understand how upsetting it can feel to believe a service is associated with Amazon when it is not.
We appreciate your sharing this feedback, as clarity around advertising and trial offers is extremely important to us. We regret that our communication felt repetitive or unhelpful, and we recognize how frustrating that can be when you’re seeking a clear resolution.
We encourage you to reach out to our support team directly at customer.care@title-app.co so your concerns can be reviewed again in detail. Thank you for taking the time to share your experience, as it helps us identify where we need to improve.
Kind regards,
TITLE Team
Beware of this Company!
Same experience as other customer... Copy and paste experience as previous buyer.
I also fell for the bait of a trial subscription, and being charged for a full subscription with NO notice of the trial expiring, upon requesting the subscription be cancelled, I learned the following:
( Copied from their email to me) Exact same email as sent to other people that I have read here, their answer was in a matter of seconds upon my sent email.
"I completely understand your concern about the unexpected renewal. I’ve canceled your membership so it’s fully inactive now, and there will be no future charges.
Regarding your refund request, I completely understand how you feel. However, our money-back policy has guidelines, which, unfortunately, don’t cover personal or financial reasons:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into a membership, that the membership will automatically renew, or that the services are paid, etc.).
Please note that making a purchase requires your explicit agreement and payment details, which ensures security and transparency."
I tried the 1st evening their service earlier 24 days ago. They jave promised 30 days. They charged me their full price of 44.99 USD. I have signed up on the evening of the 28th of december and they have charged me on the 24th of January. That is 27 days! They did not also send a "friendly reminder" that you will be charge.
They have generic emails to brush you out... All signed by the same person "Alex Black" the bot replies to you instantly, check on your emails the time of response.
Watch out for companies like this. It feels like the “helpfulL
January 25, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Johanne!
We’re truly sorry to hear about your experience and understand why this situation felt frustrating and unfair.
We take concerns around trial periods, renewals, and communication very seriously, and your detailed feedback has been carefully noted. While subscriptions do convert automatically based on the terms agreed to at sign-up, we recognize that clearer reminders and messaging can help avoid misunderstandings.
We encourage you to contact our support team directly at customer.care@title-app.co so your case can be reviewed in more detail. Thank you for sharing your experience, as feedback like this helps us work toward better transparency and improvement.
Kind regards,
TITLE Team
The person who assisted me was very…
The person who assisted me was very kind.
I'm not convinced about the outfit she put together for me, but she thinks it works, so we'll see how it goes.
January 25, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Valued Customer!
Thank you for sharing your experience.
We’re glad to hear that the person who assisted you was kind and supportive — that truly matters to us. We also understand that styling is very personal, and it’s completely okay to feel unsure while exploring new looks and ideas.
Your feedback helps us keep improving how we tailor recommendations to each individual. We appreciate you giving it a chance and sharing your honest thoughts with us.
Kind regards,
TITLE Team
Terrible not at all what was advertised…
Terrible not at all what was advertised and presented! They over charged for an app that does absolutely nothing!
Awful customer service!
Run!
January 24, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Nancy!
We’re really sorry to hear this was your experience, and we understand how disappointing it must have felt.
This is not how we want anyone to feel when using our app or interacting with our team. We take concerns about value, clarity, and customer service very seriously and would like the opportunity to review what happened.
Please reach out to us at customer.care@title-app.co so we can look into this and try to make things right.
Kind regards,
TITLE Team
Disappointed in what this is
I was frustrated by the experience overall. I was only shown clothing items from a brand Commense, never heard of it, and wondered if its an internal brand. It didn't feel like the outfit was tailored to my body shape. Also, during the 1 hour first session, there were large gaps between conversation. My own AI tool showed me 4 outfits in 8 seconds on my own, doing it while waiting on the call just to kill time. When you sign up, you are getting 1 call/outfit per month for a year. I immediately unsubscribed the service the same day, so at least I won't have to pay again in a year. To me it wasn't worth the money or frustration.
January 23, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Valued Customer!
Thank you for taking the time to share such detailed feedback — we’re genuinely sorry to hear that your experience didn’t meet your expectations.
We understand how frustrating it can feel when recommendations don’t seem personalized enough and when the session itself doesn’t feel engaging or efficient. Your comments about brand variety, tailoring to body shape, and the pacing of the session are important, and we’re taking them seriously as we work to improve both the experience and the value we provide.
While we’re glad you were able to unsubscribe promptly to avoid future charges, we regret that this service didn’t feel worth your time or investment. We appreciate your honesty, as it helps us identify where we need to do better.
Kind regards,
TITLE Team
BUYER BEWARE - SCAM company with unethical practices
After falling for this scam and realizing this product was NOT what I was looking for, I cancelled within 12 hours of signing up.
I contacted customer service and received the same canned response that all others have received (they wouldn't cancel for personal or financial reasons). However, any ethical company that literally never provided any service at all, would be happy to provide a refund.
I have contacted their customer service 3 separate times pleading my case but each time they give me the same canned response. I find it so completely unethical and disingenuous. If you truly have a valuable service to offer that people want to utilize, you shouldn't need to scam them into keeping their money.
I have contacted my bank and disputed the payment in order to rectify the issue since TITLE refuses to treat people with respect and honesty.
January 5, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Malinda!
Thank you for sharing your experience — we’re truly sorry to hear how frustrating and upsetting this situation has been for you.
We understand how disappointing it feels when a service doesn’t meet your expectations and when refund policies feel inflexible, especially shortly after signing up. Your feedback about our communication and how our policies are perceived is taken seriously, as it highlights areas where we need to be clearer and more empathetic.
While our terms are designed to be applied consistently, we regret that this left you feeling unheard, and we’d appreciate the opportunity to review your case further if you reach out to us directly at customer.care@title-app.co. Thank you for taking the time to share your concerns — it helps us work toward better experiences.
Kind regards,
TITLE Team
I would give 0 stars if possible...terrible customer service
I started a trial on 12/25/26 and paid through PayPal. I reached out on 1/16/25 to ensure the subscription was canceled as I couldn't find an easy way to cancel. I was assured in an email by Alex Black that subscription was canceled and no further charges. On 1/22/26 I was charged $44.99. I reached out to Alex Black again and exchanged emails that included screenshots of the charge and he continued to assure me the account was canceled. I asked to speak to someone or deal with someone else but he kept responding the account was closed and no charges. I think he is confused about an old subscriptions but since he won't give me option to deal with a supervisor or talk with someone I'll never know. I am filing a complaint with PayPal. I believe this company is borderline scam if there isn't a customer service department.
January 22, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Kim!
Thank you for the feedback!
We’re truly sorry for this experience and understand how upsetting and stressful this situation must have been, especially after being assured there would be no further charges. This is not the level of service we aim to provide, and we take concerns like this very seriously.
It sounds like there may have been confusion between subscriptions, and we regret that your request to escalate wasn’t handled properly. We want to ensure this is reviewed thoroughly and resolved fairly. Please reach out to our support team at customer.care@title-app.co so we can investigate the charge and make this right.
Kind regards,
TITLE Team
Buyer beware
Buyer beware! After falling for the bait of a trial subscription, and being charged for a full subscription with NO notice of the trial expiring, upon requesting the subscription be cancelled, I learned the following:
( Copied from their email to me) Please let me sort this out for you.
I completely understand your concern about the unexpected renewal. I’ve canceled your membership so it’s fully inactive now, and there will be no future charges.
Regarding your refund request, I completely understand how you feel. However, our money-back policy has guidelines, which, unfortunately, don’t cover personal or financial reasons:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into a membership, that the membership will automatically renew, or that the services are paid, etc.).
Please note that making a purchase requires your explicit agreement and payment details, which ensures security and transparency.
I never used the service. I just signed up for it a couple of days ago. They emailed me once and told me it was cancelled per my request, THEN they sent another email with instructions on how to cancel from my account profile. I never HAD a profile.
So I replied asking whether I needed to take this extra step to set up a profile so I could cancel a subscription that they confirmed had been cancelled. Now they have spammed me with replies that say to get help, I have to reply to the email—which is what I had done!
Watch out for companies like this. It feels like the “helpfulL
January 22, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Stacy!
Thank you for taking the time to share your experience — we’re truly sorry for the frustration and confusion this caused.
We understand how upsetting it is to feel caught off guard by a renewal and then receive mixed or repetitive instructions, especially when you hadn’t used the service and were trying to resolve things quickly. This is not the level of clarity or support we aim to provide, and your feedback highlights where our communication needs to improve.
If you’re open to it, we’d appreciate the opportunity to review your case internally at customer.care@title-app.co and ensure everything was handled correctly, as well as use your feedback to prevent this from happening to others.
Kind regards,
TITLE Team
DO NOT USE THIS SERVICE
I am writing to share my negative experience with Title. I signed up for an introductory trial period, but I was not impressed with the service and did not intend to continue my subscription.
Despite this, my card was charged for a full month without my authorization. When I reached out to the company immediately upon seeing the charge, they refused to issue a refund.
I would strongly advise against using this service. If you do choose to sign up, ensure your card is not charged without prior authorization. I will not be using or recommending this service in the future.
AFTER POSTING THIS, I found many more people with the same story as mine. PLEASE research before using Title.
January 21, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Christa!
We’re very sorry to hear about your experience and understand how frustrating unauthorized charges can be.
Your feedback is important, and we take reports like yours seriously to improve our processes. We recommend reaching out to us at customer.care@title-app.co so we can investigate your specific case and clarify any billing concerns.
We appreciate you sharing your experience, as it helps us address issues and improve transparency for all users. Thank you for taking the time to leave detailed feedback.
Kind regards,
TITLE Team
The responsiveness of Rita and how she…
The responsiveness of Rita and how she was able to answer all my questions.
January 22, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Wendi!
Thank you for your feedback!
We’re delighted to hear that Rita was responsive and able to answer all of your questions clearly.
Providing attentive and helpful support is what we strive for, and it’s great to know she made a positive impression.
Kind regards,
TITLE Team
To know someone is online with you and not just guessing that someone is online
I was connected with a stylist but sat waiting for session to start for more than 45 minutes...maybe a glitch in system???
After that I joined session again and got a lovely stylist named Kiara. She was wonderful. That session was very good
January 22, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Patricia!
Thank you for sharing your experience with us.
We’re sorry for the long wait during your first attempt—that’s certainly not how a session should begin, and it may have been a technical issue. We appreciate your patience and are glad you gave it another try.
It’s wonderful to hear that Kiara provided a great session and made the experience worthwhile. Your feedback helps us improve both our systems and service.
Kind regards,
TITLE Team
Unbelievablely poor service
Unbelievablely poor customer service. I joined and 5 minutes later my account was closed after I reported having trouble logging in. The site would not recognize me after I paid and asked me to pay again. I tried to get a refund but they kept the $14.99 saying that I had access to the service! I challenged the decision again and lost. Don't waste your money.
January 9, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Lisa!
Thank you for sharing your experience — we’re truly sorry to hear how frustrating this situation was.
We understand how upsetting it can be to encounter login issues right after joining, especially when it feels like access wasn’t properly restored. This is not the experience we aim to provide, and your feedback highlights areas where we need to do better.
If you’re open to it, we’d appreciate the chance to review your case again at customer.care@title-app.co and clarify what happened so we can learn from it and, if possible, make things right.
Kind regards,
TITLE Team
Unscrupulous Thieves
I got hooked into their loop of questions, and in the end decided to possibly give it a try- only you have to use their app- NOPE , I am not into another App. So I cancel.. They tell me ok we will cancel but we are going to keep the 14.95 introductory charge.. FOR WHAT? They didn't provide a service or product- They are fraudulently taking advantage of people- STAY AWAY!!!!!
January 17, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Lili!
We’re really sorry this was your experience, and we understand why this felt frustrating and upsetting.
We never want anyone to feel misled or charged for something they didn’t intend to use. The introductory charge is associated with access to the personalized onboarding and recommendations created during the questionnaire, even if the app itself isn’t continued. That said, we take concerns like this very seriously and appreciate you speaking up.
Please reach out to our support team at customer.care@title-app.co, and we’d be glad to review your case and help clarify or resolve this directly.
Kind regards,
TITLE Team
Alex responded to my concern quickly…
Alex responded to my concern quickly and suggested an outcome that was acceptable to me. Alex welcomed me to Title and responded to my concerns early on. He has earned my trust!
January 19, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Alaiyo!
Thank you so much for sharing this!
We’re thrilled to hear that Alex responded quickly, addressed your concerns, and helped find a solution that felt right to you.
Building trust from the very beginning is important to us, and it’s wonderful to know Alex made such a positive impression. We’re happy to have you with TITLE!
Kind regards,
TITLE Team
Should have known
I, unfortunately, did not read the reviews before I purchased this service as I normally do. I purchased it without realizing that I would have to have face-to-face conversations instead of online, text or email exchanges. Unfortunately, I am unable to do that. I immediately reached out to customer service after purchasing and realizing what was required. The only thing offered to me was a cancelation. No refund. No partial refund. Nothing. I had the service for maybe 5 minutes, was charged for $44.99 for absolutely nothing. No response from customer service when I emailed my disappointment. DO NOT TRUST THIS CO.
January 20, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Kyn!
We’re really sorry to hear about your experience and understand how disappointing this must have felt, especially given your communication preferences.
Our service does involve live, face-to-face sessions, and we regret that this wasn’t clear enough before purchase. We never want anyone to feel they paid for something they couldn’t use.
Please reach out again to customer.care@title-app.co so we can review your case and see how we can help make this right.
Kind regards,
TITLE Team
I was skeptical
I was skeptical. I have an eclectic style & shy from "basic". The stylist found pieces that fit my high-fashion tendencies that are still versatile. My new "basics" aren't so basic after all.
January 21, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Kelly!
Thank you for the reply!
We’re so glad you gave it a chance—thank you for sharing this! It’s always our goal to respect individuality, especially when someone has a bold, eclectic style that doesn’t fit into a “basic” box.
Hearing that your new essentials feel high-fashion and versatile means the stylist truly understood you. Your basics should feel like you, just elevated ✨
Kind regards,
TITLE Team
amazingly impressive!
very friendly, helpful, and assured. She re-inforced what I thought was right, but was opposite to what I'd previously been told! This removed my confusion - I AM an autumn, and not the winter my family thought, LOL
January 21, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Jana!
This made us smile—thank you!
We love hearing that the session brought clarity and confidence, especially after mixed messages before.
Trusting what truly works for you is everything, and we’re so glad the Autumn palette finally clicked (family debates included 😄). So happy you felt supported and reassured!
Kind regards,
TITLE Team
Color Palette Session
Kiara did a wonderful job of determining which colors look best on me. She was absolutely spot on with my Warm Spring palette.
January 21, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Dawn!
Thank you so much for sharing!
We’re thrilled to hear that Kiara nailed your Warm Spring palette and helped you feel confident in the colors that suit you best.
She truly has an eye for detail, and feedback like this means a lot to us. We’re so glad you enjoyed your Color Palette Session!
Kind regards,
TITLE Team
Absolute SCAM overcharged for no product
I agreed to a 14.95 charge to recieve a 4 week capsule wardrobe ideas after completing a survey - then was charged this AND another $29.95 that I did NOT agree to. The email sent with links does not even take me to what I paid for. I have recieved nothing and have been overcharged. I emailed for a refund after canceling and got generic email saying they don't issue refunds for "personal reasons" among other nonsense. How unbelievably terrible. DO NOT TRUST!!!!
January 21, 2026
Unprompted review
Reply from Title: Style & Shopping Tools
Dear Emilie!
We’re really sorry to hear about your experience and understand how frustrating unexpected charges and access issues can be.
Our intention is always to be transparent and ensure customers receive exactly what they signed up for. It seems something went wrong here, and we’d like to review this in detail.
Please contact us at customer.care@title-app.co so we can investigate and help resolve this properly.
Kind regards,
TITLE Team
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