TitleMax Reviews 1,174

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and compassionate approach, making the loan process smooth and understandable. The service is frequently highlighted as excellent, with many appreciating the efficiency and speed of transactions, often noting quick approvals and instant deposits. People also commend the positive and respectful interactions with employees across various locations. However, some customers expressed dissatisfaction with the payment system, specifically regarding the inability to use prepaid debit cards for loan proceeds and the high fees associated with alternative methods like MoneyGram. A few other people also felt that the company did not offer sufficient solutions or flexibility when facing financial hardships, leading to prolonged repayment periods and concerns about the perceived fairness of the repayment structure, particularly concerning the interest-only nature of some payments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and quick... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the fast and easy... See more

Location

Consumers find location to be positive. Many customers praise specific locations, highlighting the excellent... See more

Based on these reviews

Rated 4 out of 5 stars

Kim with the Webb City, MO location is great to work with. Easy application process. In and out in about 30 minutes. The only issue I have is their new system no longer accepts prepaid debit cards to... See more

Company replied

Rated 5 out of 5 stars

Israel made my experience great. She was courteous, knowledgeable, kind, she did her job with a smile, she thanked me numerous times for trusting her to do the loan, thanked me for the business sincer... See more

Company replied

Rated 5 out of 5 stars

Mike made sure to explain everything to me. Very friendly, made sure I knew everything about the loan and making payments on time, also explaining about refinancing, when I might be needing another on... See more

Company replied

Rated 5 out of 5 stars

I was in need of real help. Titlemax on Jonesboro Road came to the rescue! Once I spoke with Anthony, he thoroughly guided me through every step of the process. He explained everything in detail regar... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Loan Agency

Written by the company

Since the first store’s opening in 1998 in Georgia, TitleMax has expanded to serve our customers nationwide. TitleMax helps thousands of people get the funds they need with a title loan, title pawn and now in select states with a personal loan. You’ll rest easy knowing that TitleMax is here to help.

Fast Cash When You Need It Most

Written by the company

You Matter Most
TitleMax not only offers a simple way to get the money you need when you need it most, but we also pride ourselves on providing excellent customer service and a straight forward loan process. We offer a number of different products to fit all types of lifestyles and budgets.
Your Success Is Our Success
We want you to succeed. That's why we work with you every step of the way to ensure you have a great experience with TitleMax. We work with you to develop a customized payment plan so you can maintain your lifestyle and ultimately get your title back. When you succeed, we succeed.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Mr. Professional

Mr. Tyler was Very Professional and Detail Oriented. He is a Credit to Your Company. I Highly Recommend him. Give the Man A.Raise..

April 1, 2026
Unprompted review
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Reply from TitleMax

Thanks! We are grateful to have you as a valued customer at TitleMax.

Rated 5 out of 5 stars

Very personable and professional

Paige was an awesome person to deal with. She made the application process easy. I would definitely recommend her to anyone needing help.

March 30, 2026
Unprompted review
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Reply from TitleMax

We’re so glad you enjoyed your time at your local TitleMax!

Rated 5 out of 5 stars

I was unsure if I should go this route

I was unsure if I should go this route. But after my experience with Raul, I was excited I chose Title Max. My experience was wonderful, Raul’s skillset was satisfying, and he patiently walked me through the process efficiently and effectively.

March 26, 2026
Unprompted review
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Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 5 out of 5 stars

Title Max is awesome

I went in to my title max office and met with Doreen, she was friendly and knowledgeable about the process.
She took my information and sent it in and almost immediately I was approved.
I got my money deposited instantly and I couldn’t be happier.
Thank you Title Max

March 28, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 5 out of 5 stars

March 29,2028 The agent that helped me…

March 29,2028 The agent that helped me was professional! Made me understand everything about the loan! She was easy to communicate with! After I pay this loan off and I need to get another loan I'Ii go to the TitleMax office in DeSoto Texas! Excellent
Customer Service! 👍😀🙏

March 27, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 1 out of 5 stars

All these reviews are lies because the…

All these reviews are lies because the interest rate is SO high and not affordable and their customer service is good, but their contract, they hurry you through the contract, not for you to be able to read. Some of the different principles\nAnd then they ask you at the end, is it okay if they write the review?So I know that all this is a lie in these reviews

March 27, 2026
Unprompted review
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Reply from TitleMax

We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

Rated 5 out of 5 stars

The Service was great

The Service was great. Staff were very professional.

March 24, 2026
Unprompted review
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Reply from TitleMax

This review made our day! Thanks for sharing your experience at TitleMax.

Rated 5 out of 5 stars

Awesome Company.The People working Professionals and Help you.Explain Clear.

Excellent Great Job Excellent Service I appreciate Ricardo And the Young Lady Who Was Helping me Without Stress..I have Problem Financially About my Son was in hospital and I need Money to pay the Bills and tittle max help me to about my Financial Issue..thank u very much good people Ricardo and the young lady they are awesome

March 24, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 5 out of 5 stars

Fast and easy the ladies were…

Fast and easy the ladies were professional I got there a lil late but they still helped me out .. thank u guys

March 24, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

Thanks! We are grateful to have you as a valued customer at TitleMax.

Rated 5 out of 5 stars

Great people

Whitney was helpful and very fast at her job

March 24, 2026
Unprompted review
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Reply from TitleMax

Your feedback is highly valued! Thanks for sharing.

Rated 5 out of 5 stars

Friendly People. The caring loans!!

Mike made sure to explain everything to me. Very friendly, made sure I knew everything about the loan and making payments on time, also explaining about refinancing, when I might be needing another one in the future.I will definitely be going back to TitleMax. Nice people, Mike and Christina. Thanks for helping me out of a bind. Linda Ferguson

March 23, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

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