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TitleMax Reviews 1,174

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TrustScore 4.5 out of 5

4.3

Non-Bank Financial Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and compassionate approach, making the loan process smooth and understandable. The service is frequently highlighted as excellent, with many appreciating the efficiency and speed of transactions, often noting quick approvals and instant deposits. People also commend the positive and respectful interactions with employees across various locations. However, some customers expressed dissatisfaction with the payment system, specifically regarding the inability to use prepaid debit cards for loan proceeds and the high fees associated with alternative methods like MoneyGram. A few other people also felt that the company did not offer sufficient solutions or flexibility when facing financial hardships, leading to prolonged repayment periods and concerns about the perceived fairness of the repayment structure, particularly concerning the interest-only nature of some payments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and quick... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the fast and easy... See more

Location

Consumers find location to be positive. Many customers praise specific locations, highlighting the excellent... See more

Based on these reviews

Rated 4 out of 5 stars

Kim with the Webb City, MO location is great to work with. Easy application process. In and out in about 30 minutes. The only issue I have is their new system no longer accepts prepaid debit cards to... See more

Company replied

Rated 5 out of 5 stars

Israel made my experience great. She was courteous, knowledgeable, kind, she did her job with a smile, she thanked me numerous times for trusting her to do the loan, thanked me for the business sincer... See more

Company replied

Rated 5 out of 5 stars

Mike made sure to explain everything to me. Very friendly, made sure I knew everything about the loan and making payments on time, also explaining about refinancing, when I might be needing another on... See more

Company replied

Rated 5 out of 5 stars

I was in need of real help. Titlemax on Jonesboro Road came to the rescue! Once I spoke with Anthony, he thoroughly guided me through every step of the process. He explained everything in detail regar... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Loan Agency

Written by the company

Since the first store’s opening in 1998 in Georgia, TitleMax has expanded to serve our customers nationwide. TitleMax helps thousands of people get the funds they need with a title loan, title pawn and now in select states with a personal loan. You’ll rest easy knowing that TitleMax is here to help.

Fast Cash When You Need It Most

Written by the company

You Matter Most
TitleMax not only offers a simple way to get the money you need when you need it most, but we also pride ourselves on providing excellent customer service and a straight forward loan process. We offer a number of different products to fit all types of lifestyles and budgets.
Your Success Is Our Success
We want you to succeed. That's why we work with you every step of the way to ensure you have a great experience with TitleMax. We work with you to develop a customized payment plan so you can maintain your lifestyle and ultimately get your title back. When you succeed, we succeed.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Great service nice and smooth and done…

Great service nice and smooth and done in a timely manner my representative Adriana was great too! Thanks

March 9, 2026
Unprompted review
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Reply from TitleMax

Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

Rated 5 out of 5 stars

Brianna was great

Brianna was great. Listened to me and did the math for me on multiple scenarios

March 21, 2026
Unprompted review
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Reply from TitleMax

Thank you for taking the time to share. Your review means a lot to our team!

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Very nice. Good patience. Get the job done.

March 20, 2026
Unprompted review
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Reply from TitleMax

Thank you for taking the time to share. Your review means a lot to our team!

Rated 5 out of 5 stars

NICK APPROVED

David i believe was his name was very polite and straight to the point and he was able to explain the process very well. I was in and out within 40 min.. very professional. Would definitely recommend..

March 19, 2026
Unprompted review
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Reply from TitleMax

Thank you for taking the time to share. Your review means a lot to our team!

Rated 5 out of 5 stars

Latoya was awesome

Latoya was awesome! And a lifesaver! When I got there the lights were out but got out and went to try the door just in case and thank goodness I did cuz she was just getting ready to go but came and unlocked the door and asked what I needed. I told I really really needed to get a loan and she ok come on in. She stayed late for me! And was so very helpful and a lot of fun! I was having a very stressful emergency but she put me at ease. We even were laughing and joking!!!!! It was great! I'm smiling right now while typing this

March 17, 2026
Unprompted review
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Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 5 out of 5 stars

Opelika, Alabama office

Karla in the Opelika office was an excellent representative! I felt very comfortable and she explained the process completely. The office was nice and I would definitely recommend Title Max!

March 17, 2026
Unprompted review
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Reply from TitleMax

Thanks for sharing! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do at TitleMax.

Rated 5 out of 5 stars

Title Max is the best title loan place

Title Max is the best title loan place. Go see Oscar at the 43rd and Bell in Phoenix, Az location. He was super friendly and pleasant. He got me more money than I asked for and explained the repayment plan to me clearly. It’s not a bad deal, just pay the loan off quickly and your interest rate will go down. Super fast and the money was in my account before I left. Thank you Oscar!

March 18, 2026
Unprompted review
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Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 5 out of 5 stars

Help When You Really Need It!

I was in need of real help. Titlemax on Jonesboro Road came to the rescue! Once I spoke with Anthony, he thoroughly guided me through every step of the process. He explained everything in detail regarding my loan. Anthony was able to explain all my options, and the consequences of my decisions. He was very knowledgeable of the process, and answered all my questions and concerns. Thank you and I look forward to our continued business.

March 9, 2026
Unprompted review
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Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 5 out of 5 stars

The manager at this location is great

The manager at this location is great! She helped me through the entire process. She is very personable and patient. I would highly recommend this place.

March 14, 2026
Unprompted review
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Reply from TitleMax

This review made our day! Thanks for sharing your experience at TitleMax.

Rated 5 out of 5 stars

The very nice young lady helping us at…

The very nice young lady helping us at the Temple 2nd St. office was awesome!! So friendly and helpful. She made our experience so easy. Will definitely be a return customer as well as referring friends

March 14, 2026
Unprompted review
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Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 5 out of 5 stars

Mt Pleasant, SC Experience

David is outstanding. He is the Manager at the Mt. Pleasant, SC location. He is very personable and knowledgeable. He is very competent and helpful. I can see where David is headed for a senior management position if he chooses to pursue that. The process is so easy and the company goes out of its way to make so easy.

March 14, 2026
Unprompted review
TitleMax logo

Reply from TitleMax

This review made our day! Thanks for sharing your experience at TitleMax.

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