TitleMax Reviews 1,174

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and compassionate approach, making the loan process smooth and understandable. The service is frequently highlighted as excellent, with many appreciating the efficiency and speed of transactions, often noting quick approvals and instant deposits. People also commend the positive and respectful interactions with employees across various locations. However, some customers expressed dissatisfaction with the payment system, specifically regarding the inability to use prepaid debit cards for loan proceeds and the high fees associated with alternative methods like MoneyGram. A few other people also felt that the company did not offer sufficient solutions or flexibility when facing financial hardships, leading to prolonged repayment periods and concerns about the perceived fairness of the repayment structure, particularly concerning the interest-only nature of some payments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff. Many... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the excellent and quick... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the fast and easy... See more

Location

Consumers find location to be positive. Many customers praise specific locations, highlighting the excellent... See more

Based on these reviews

Rated 4 out of 5 stars

Kim with the Webb City, MO location is great to work with. Easy application process. In and out in about 30 minutes. The only issue I have is their new system no longer accepts prepaid debit cards to... See more

Company replied

Rated 5 out of 5 stars

Israel made my experience great. She was courteous, knowledgeable, kind, she did her job with a smile, she thanked me numerous times for trusting her to do the loan, thanked me for the business sincer... See more

Company replied

Rated 5 out of 5 stars

Mike made sure to explain everything to me. Very friendly, made sure I knew everything about the loan and making payments on time, also explaining about refinancing, when I might be needing another on... See more

Company replied

Rated 5 out of 5 stars

I was in need of real help. Titlemax on Jonesboro Road came to the rescue! Once I spoke with Anthony, he thoroughly guided me through every step of the process. He explained everything in detail regar... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Loan Agency

Written by the company

Since the first store’s opening in 1998 in Georgia, TitleMax has expanded to serve our customers nationwide. TitleMax helps thousands of people get the funds they need with a title loan, title pawn and now in select states with a personal loan. You’ll rest easy knowing that TitleMax is here to help.

Fast Cash When You Need It Most

Written by the company

You Matter Most
TitleMax not only offers a simple way to get the money you need when you need it most, but we also pride ourselves on providing excellent customer service and a straight forward loan process. We offer a number of different products to fit all types of lifestyles and budgets.
Your Success Is Our Success
We want you to succeed. That's why we work with you every step of the way to ensure you have a great experience with TitleMax. We work with you to develop a customized payment plan so you can maintain your lifestyle and ultimately get your title back. When you succeed, we succeed.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

I have no complaints about the I got…

I have no complaints about the I got and wouldn't change a thing the lady i was with very helpful and explained everything and ask if I understood the agreement it was like talking to a family member and so I am part of titlemax family I feel and will come back and tell other how respectful you are 💯 satisfied thank you again Wayne

February 16, 2026
Unprompted review
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Reply from TitleMax

Thank you! Let us know if we can help with anything in the future.

Rated 5 out of 5 stars

I talked to Sherry and David and they…

I talked to Sherry and David and they very helpful and kind. I highly recommend there services to anyone who needs help when times get tough. Thank you for your help and thank you for your patience.

February 5, 2026
Unprompted review
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Reply from TitleMax

We’re so glad you enjoyed your time at your local TitleMax!

Rated 5 out of 5 stars

3rd Time’s a Charm

This was my 3rs title loan. Title Max in Little River, SC has the best reps (Anna and Catherine) and the speediest loan time process. Highly recommend this location. I won’t go anywhere else when I need funds in a pinch.

January 29, 2026
Unprompted review
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Reply from TitleMax

This review made our day! Thanks for sharing your experience at TitleMax.

Rated 5 out of 5 stars

Kurtsbeia Brown is a keeper

Kurtsbeia Brown was always there when I needed a help hand always sweet and I just wanted to say thank you miss Brown for all that you do and did for me when I was in need of cash ..!! Feb 2023 til now

January 23, 2026
Unprompted review
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Reply from TitleMax

We’re so glad you enjoyed your time at your local TitleMax!

Rated 5 out of 5 stars

Review for Kamira in Lagrange, Ga. Title Our representative name is Kamira

Our representative name is Kamira. She was very friendly and knowledgeable during the entire process..
She knows how to navigate through the process very quickly and answered every question..she made the process very pleasant. Thank you Kamira.

Terico and Jeryl Franklin

January 20, 2026
Unprompted review
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Reply from TitleMax

We appreciate your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at TitleMax.

Rated 1 out of 5 stars

Forget titlemax

They lost my title …they told me they have to go get me a new one but are short handed and have no one to go pick it up… they are predators looking for people in need to sink their teeth in…a bunch of parasites looking to suck you dry…there are many title loan places that do a lot better job…you don’t need to use them…their rudeness,poor customer service and loan shark interest rate is not worth the misery you will go through…they need to be put out of business and you can help by going somewhere else and stop using them…

January 19, 2026
Unprompted review
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Reply from TitleMax

We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

Rated 1 out of 5 stars

The only reason I stay away give one star is…

The only reason I give one star is because they don’t have anything less…Titkenax lost my title and I have been fighting with them to get me another…they treat you good till they get your title then it’s a fight after that….stay away from them and do business somewhere else…they have loan shark interest rates…it’s a whirlwind…once they get you in you can’t get out…then when you do you can’t get your title back…UPDATE…I called your number for the 5th or 6th time and got the same run around as I have every time before …no resolution just people passing the buck…problem at the store,call customer service, sent to resolution,passed back to the store that caused the problem to begin with…one continuous circle and I still don’t have my title…stay away from Titkenax…stay away…stay away…I can’t tell people enough…stay away…

December 31, 2025
Unprompted review
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Reply from TitleMax

We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

Rated 1 out of 5 stars

STAY AWAY

What a joke. My husband and I got title loans on our trucks in March of 2025, with a total repayment with interest being around 3k for both loans. In march when we signed, they were still under the monthly repayment system. In May of 2025, when the payment came due, I was informed that the new system just pushes it out by a month, rather than paying it off. We would have been paid off by August of 2025 had they not changed the system. So now we owe 4,200 to pay off. In 10 months of having this loan, we have already paid 7100 in just pushing both out for 30 days.

March 18, 2025
Unprompted review
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Reply from TitleMax

We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

Rated 5 out of 5 stars

Amazing service that I received thank…

Amazing service that I received thank you at store 914 for having Tiffany in position to assist me.

January 14, 2026
Unprompted review
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Reply from TitleMax

This review made our day! Thanks for sharing your experience at TitleMax.

Rated 5 out of 5 stars

As a returning customer

As a returning customer, I appreciate Ashley B.’s professionalism and the genuine care she shows for your needs. She always provides helpful and consistent service.

January 12, 2026
Unprompted review
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Reply from TitleMax

We’re so glad you enjoyed your time at your local TitleMax!

Rated 5 out of 5 stars

Cinthia Gary was very friendly and…

Cinthia Gary was very friendly and helpful. I was happy that she was able to help me out and answer all my questions. I will definitely will be back.

January 6, 2026
Unprompted review
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Reply from TitleMax

This review made our day! Thanks for sharing your experience at TitleMax.

Rated 5 out of 5 stars

Great

Donna was great in helping us. She explained everything perfectly.

January 6, 2026
Unprompted review
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Reply from TitleMax

This review made our day! Thanks for sharing your experience at TitleMax.

Rated 1 out of 5 stars

The worst company at all pure usury…

The worst company at all pure usury people they cheat on you when you go to them and don’t explain correctly they lie to you !!!’ They must be sued the maximum interest in texas is 18% they charge you more than 500% and they lie

September 24, 2025
Unprompted review
TitleMax logo

Reply from TitleMax

We would like the opportunity to discuss this with you further. Feel free to reach out to us at 1-800-804-5368.

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