Will review again when I know the outcome of my problem . Purchased 2 boxes of Luub Korean Serums , 5 in each box @ £49.99 each box. Left eye was swollen the next morning after putting applying so... See more
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Review summary
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What people talk about most
Reviews shaping this summary
There is no doubt that they have some very good products but I do feel that sometimes, the photographs are slightly misleading. The same images are being used for smaller and larger carat weight jewe... See more
Company replied
I have shopped with TJC for many years now and I find they are good on prices and the budget pay is fantastic option. I would like them to go back to the capped postage per day as I live in Ireland th... See more
Company replied
I did order, but I have sent one order back as it was too small. The quality is very good. Although I was quite disappointed that the fit was too small, I enjoyed the experience. It did cost 4 pounds... See more
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Company details
About TJC
Written by the company
TJC
Since 2006 it has been our mission to serve our customers with low priced quality products, all ethically sourced and expertly made. We continue to adapt during these unexpected times and bring our customers what they need.
Essential Products
We have been working with suppliers to bring our customers essential products and we are being careful to ensure we sell these within our normal low-cost model. However, as demand is very high for certain items the cost that we have to pay has been significantly increased. We assure you we are still trying to bring our customers the best prices on these items.
Delivery
We aim to make deliveries within the 3-4 working day period.
Customer Care
Every question matters to us - Customer satisfaction is at the heart of everything we do. Our dedicated Customer Care team is always here to help with any questions or concerns you may have.
Community Giveback
One of TJC’s founding principles is to do the right things, working with locally based charities who help us donate nutritious meal to children across the UK and India. For every item purchased we donate a meal meaning our customers help us improve the lives of 35,000 children every day. When we have been able to source PPE we have been donating face masks and sanitisers to over 90 organisations from the NHS, care homes and social services.
Contact info
PO BOX 443, Feltham, TW13 9DU, United Kingdom
- 0800 260 6666 Option 3
- contactus@tjc.co.uk
- tjc.co.uk
4.3
Excellent
45K reviews
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Great website site easy to look at
Great website site easy to look at. Lots of options. Good selection
May 4, 2026
Reply from TJC
Dear Customer,
We hope you are doing well.
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their experience with TJC.
We look forward to you shopping with TJC again.
Regards,
Pawan
TJC Customer Care
The items i purchased are beautiful…
The items i purchased are beautiful high quality and the most outstanding i have bought. The gems are gorgeous. I highly recommend buying from tjc than other places i bought from in the past. What i have purchased are gorgeous rubies and diamonds and definatly buy from you again. The service has been quick and items are outstsnding price are worth every penny.
May 8, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Fantastic experience
Fantastic experience! Price was so cheap & delivery took just 2 days.
5 stars for a great product & experience.
April 12, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Nice microwave dish
Nice microwave dish, super for bacon, and burgers.Easy to wash providing you put a little oil in base before cooking.Bought 2 in red.Delivery was fast, price and quality good.
May 7, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Item not received, customer service poor.
Placed an order on the 5th May for a ring used as an engagement ring, with the order page showing “order by 5pm to receive by 11th May”. My online account says dispatched, but the tracking provides no number, just “photography” as a Royal Mail tracking number which is obviously incorrect.
I’ve contacted TJC 3 times now regarding this, each time I’m told “we’re investigating this for you, please allow 48hrs for dispatch”. That timeframe keeps passing and I’m told the same again when contacting them. Today I’ve called them, and have been told the same again and that the ring has still not been dispatched and to wait another 48hrs.
It’s now 4 days past the guaranteed delivery date with no real update on when the ring will arrive as I’m repeatedly told to wait 48hrs. I ordered this 10 days ago with proposal plans booked that I’ve now had to cancel paid reservations for - losing deposits. I ordered the ring on the promise of delivery and so that the ring wasn’t sitting at home to be found, but allowed a few days for delays.
This is my first order with TJC and will be my last before even receiving the product.
Each time I check my account I’m sent spam texts and emails inviting me to check their products incase I “missed something”, I’ve also been sent an email asking for a review stating that they are “hoping I like the product”… again, still not received.
May 15, 2026
Unprompted review
Reply from TJC
Dear Lucy,
Please accept our sincere apologies for the frustration and disappointment caused by the delay with your recent order.
We completely understand how important this ring was, especially given the special plans you had arranged, and we are truly sorry for the inconvenience caused by the lack of clear updates and repeated delays in communication.
We have worked to get the ring delivered as quickly as possible and can confirm that it has now been successfully delivered.
We appreciate your patience throughout this experience and regret that your first order with us did not meet the standards we aim to provide.
Regards,
Ansh
TJC Customer Care
Very good experience shopping with TJC
Very good experience shopping with TJC, the item was delivered quickly and was of nice quality at a good price.
May 3, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Great service.
May 3, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
TJC: Time-Jacking Chaos Disguised as a Jewellery Company
If incompetence were a luxury product, TJC would be selling it in diamond-studded packaging.
Let’s start with the basics—because clearly, they haven’t. You’d think that in 2026, a company selling jewellery (you know, the thing people overwhelmingly buy as gifts) would have something as revolutionary as… a gifting option. Apparently not. No alternate recipient name. No way to mark it as a gift. No safeguard to stop invoices and pricing being shoved into the package like a spoiler alert wrapped in cardboard. It’s like they’ve skipped the last two decades of e-commerce evolution entirely.
So there I am, trying to do something simple—send a birthday necklace directly to a friend. Straightforward? Not with TJC. The order goes through… and it’s addressed to my friend’s house, but in my name. Brilliant. So now it looks like I’ve accidentally shipped myself a present to someone else’s address. Naturally, I contact customer support expecting a basic fix.
Their response?
“Nothing we can do.”
Nothing. Not even a workaround. No attempt to help. No ownership. Just a polite shrug wrapped in customer service script. Quick replies, sure—but completely hollow. It’s like talking to a chatbot trained exclusively in apathy.
Fine. I cancel the order, thinking I’ll just redo it properly. Simple recovery, right?
Wrong again.
Within hours, the exact same item has magically doubled in price. No warning. No explanation. Just a blatant, suspicious price jump that conveniently locks me out of repurchasing. If that’s not shady, it’s at the very least wildly anti-consumer.
So let’s recap:
No gifting functionality (in a jewellery store 🤯)
No ability to change recipient name after purchase
No protection from exposing pricing in gifts
Customer support that responds fast but solves nothing
Prices that spike the moment you try to fix their broken system
And somehow—somehow—this company is sitting on a solid Trustpilot rating? That’s the real mystery here.
This wasn’t just a bad experience—it was a masterclass in how to waste a customer’s time, test their patience, and completely destroy trust in a single transaction.
Avoid. Completely. Unless you enjoy paying more for less while being told there’s “nothing they can do.”
May 14, 2026
Unprompted review
Reply from TJC
Dear Darren,
We sincerely apologies for the frustration and disappointment caused by your experience.
We understand how important gift purchases are, especially when sending jewelry directly to loved ones, and we are sorry that our current ordering process did not meet your expectations. We also regret the inconvenience caused regarding the recipient name, invoice inclusion, and the lack of flexibility once the order had been placed.
Please be assured that your feedback has been passed on to our internal teams for review, as we are always looking at ways to improve both our systems and customer experience.
We are truly sorry that this experience affected your trust in us, and we appreciate you bringing these concerns to our attention.
Regards,
Ansh
TJC Customer Care
Very good products but images can be misleading
There is no doubt that they have some very good products but I do feel that sometimes, the photographs are slightly misleading. The same images are being used for smaller and larger carat weight jewellery of a similar design and rings/pendants are shown superimposed on a model and they are definitely not to scale! It can be very disappointing when you actually receive the item to discover that the impact it has online does NOT appear in reality. It's such a shame because the quality is there overall and the prices are very reasonable.
May 5, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Black and white stripped teashirt is…
Black and white stripped teashirt is really good quality and great value for money. Really Fast delivery. Thank you TJC 😊
May 3, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
I was hesitant about the tourmaline…
I was hesitant about the tourmaline beads…. But the necklace is very dainty and I like it. It is staying!
May 3, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Lovely products at reasonable prices
Lovely products at reasonable prices, especially with a discount.
(Verified customer Name not used.)
May 3, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Necklace
I ordered a beautiful emerald necklace for my sisters 80th birthday, it is really beautiful and TJC were great as usual, thank you.
May 7, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
I have been ordering from TJC from the…
I have been ordering from TJC from the beginning on UK TV. Up until recently I rarely sent anything back. Lately I have sent more back than I have kept. This particlar order was Moisenite pendents. Demonstrated on tv on chains. At no point was these are just pendants,no chains mentioned. So just the pendants arrived,also the stones were much smaller than the ones on TV. Perhaps equivalent ct weight should be quoted at all times? Disappointed with TJC
May 7, 2026
Reply from TJC
Dear Christine,
We are sorry to hear that you were disappointed with your recent purchase.
We truly value your loyalty and appreciate your continued support since the early days of TJC on UK TV. We understand your concerns regarding the moissanite pendants, particularly around the chain not being included and the appearance of the stone size compared to the on-screen presentation.
Your feedback regarding clearer product descriptions and the suggestion to display equivalent carat weight more prominently has been noted. We will ensure that your comments are passed on to our internal teams for review and consideration, as customer feedback is extremely important to us in improving our service and presentation.
We sincerely apologies for any confusion or disappointment caused and appreciate you bringing this to our attention.
Please get in touch with our Customer Service team on 08002606666, option 3, or email us at contactus@tjc.co.uk so we can assist you better.
Regards,
Ansh
TJC Customer Care
Bought a bracelet as a birthday gift…
Bought a bracelet as a birthday gift for my daughter and it's beautiful good quality and as described, fast delivery too!
May 6, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Website is really easy to use
Website is really easy to use. The ring my fiancé chose is stunningly beautiful. Quick delivery and a great price. We will be getting my wedding ring from yourselves as well. Thank you for making my engagement day so very memorable.
May 6, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Problem free as always
May 2, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
Love the speedy delivery and secure…
Love the speedy delivery and secure package no matter the value of the purchase the item I brought was lovely however I sent it back as the clasp was too stiff for me to open
May 6, 2026
Reply from TJC
Dear Customer,
We appreciate your valuable feedback and are delighted to hear that you had a positive experience with TJC
Your satisfaction is our priority, and we eagerly anticipate serving you again in your future shopping endeavors with TJC.
Regards,
Ansh
TJC Customer Care
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