I was treated very well from start to finish. I never felt that I was being forced into purchasing from Home Solutions. I was given the opportunity of contacting Home Solutions if I had any pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From David first visiting my mums house to Chris who fitted the stairlift everything was brilliant,professional & they are obviously used to explaining things to the older clients in a respectful mann... See more
Company replied
Found you on "Which". Maybe a lesson there! You need to improve your Marketing!! You would not have been on our short list otherwise. Excellent sales person very competent and technically very good.... See more
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Just installed stairlift, exactly when promised, within the promised timeframe. I was delighted - it was desperately needed. Thus far (he's only been gone an hour!) it works perfectly. The rep/... See more
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Company details
Recommend us to a friend and receive a thank you from us.
Refer a friend for a £100 gift card.
Recommend us to a friend
and receive a thank you from us for your recommendation. You will receive a £100 voucher of your choice* and the person you have recommended us to will receive up to £200 discount if they decide to buy. Contact us today to find out more.
Contact info
Eagle Court, De Havilland Ave, Preston Farm Industrial Estate, TS18 3TB, Stockton-on-Tees, United Kingdom
- 0800 783 9551
- contactcentre.homesolutions.uk@tkelevator.com
- tke-homesolutions.co.uk
4.7
Excellent
172 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Stairlift install
Conner installed my stairlift very pleased with works and workmanship
August 6, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your review! We’re pleased to hear you’re pleased with Conner’s work and the installation. We’ll be sure to pass on your kind words.
TKE Home Solutions UK
Engineer: Conner
Conner:
Very professional from beginning to the end of stairlift installation. Very informative and thoroughly demonstrated the lift use. When installation was completed, he left the work site as he received it, clean and tidy. Well done!
August 13, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your wonderful feedback. We’re delighted to hear that Conner provided such a professional service throughout your stairlift installation. We’ll be sure to pass on your kind words, he’ll really appreciate them.
If you need anything at all, we’re always here to help.
TKE Home Solutions UK
Friendly service
July 9, 2025
Reply from TKE Home Solutions UK
Thank you for your review! We’re really glad to hear you found our service friendly. If there’s anything you ever need, we’re here to help.
TKE Home Solutions UK
An excellent company
An excellent company. We bought a stairlift from them. We were in contact by phone, a representative called, and the fitters came to put the stairlift in. Everyone we dealt with was polite, informative and helpful. They did everything they said they'd do, when they said they'd do it. Thoroughly recommended.
June 25, 2025
Reply from TKE Home Solutions UK
Thank you so much for your review. We’re delighted to hear that every step of the process from our calls to the survey and installation met your expectations. Our team will be thrilled to know their politeness and reliability made a difference.
We truly appreciate your recommendation, and if you ever need anything in the future, we’re always here to help.
TKE Home Solutions UK
Great customer service and uook no time…
Great customer service and took no time to install Kenneth very happy
July 3, 2025
Reply from TKE Home Solutions UK
Thank you for the lovely review! We’re pleased to hear Kenneth is happy and that the installation was quick and smooth. If you need anything at all, we’re always here to help.
TKE Home Solutions UK
Excellent and very cost effective
Excellent and very cost effective, outstanding customer services. Brilliant response
June 13, 2025
Reply from TKE Home Solutions UK
Thank you for the wonderful review! We’re delighted to hear you found our service excellent, cost-effective, and responsive. We truly appreciate your feedback.
TKE Home Solutions UK
Looks to a very excellent product !
Looks to a very excellent product !
The skilled tech’s responsible for the installation were prompt, polite and supportive on every count a Customer would expect.
I am very pleased with what they and TFK have provided me - a perfect job and product. Well done and thankyou.
July 23, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with your new stairlift and that our installation team made the experience positive from start to finish.
Your kind words mean a lot to us. I’ll make sure the team hears them. If you ever need anything in the future, we’re always here to help.
TK Home Solutions UK
Arrived on time/professional
Arrived on time, work was clean and Conner the engineer was polite and very helpful. He was very patient with my wife when explaining the workings of the stairlift and didn't leave until she was happy.
July 4, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your kind review! We're delighted to hear that everything went smoothly and that Conner provided such helpful and considerate service. We'll be sure to pass on your lovely feedback to him. It's great to know your wife felt comfortable and confident with the stairlift before he left, that’s exactly the experience we aim to deliver.
TK Home Solutions UK
Conner was really polite easy to talk…
Conner was really polite easy to talk to and he did a really good job thank you Conner
July 2, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your lovely review! We are pleased to hear Conner made such a great impression, and we will be sure to pass on your thanks.
TK Home Solutions UK
Chris was so polite and respectful with…
Chris was so polite and respectful with my mother and myself .exsplained everything very cleare and patently so my mother could understand . Chris is a credit to the company .
June 30, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for your kind review. We're really pleased to hear how polite and respectful Chris was with both you and your mother, and that he took the time to explain everything clearly and patiently. We’re proud to have him on our team and will make sure your lovely feedback is passed on.
TK Home Solutions UK
Stairlift
A lovely well mannered young man explained everything perfectly answered all my questions very efficient had to come back two days later because it was making a noise found the cause straight away knew exactly what he was doing a credit to your company
June 20, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thank you for the thoughtful review! We’re really pleased the issue was quickly resolved and that you felt so well looked after throughout.
TK Home Solutions UK
I have to be honest I am very…
I have to be honest I am very disappointed with this company.My wife's Through Floor lift was installed on the 11.07.18. During the time from then to 16.04.25 the lift has had 2 major repairs it was never explained why the repairs were needed, as I asked wether it was a design fault or an installation error.
The lift was bought and installed with the help of a grant and came with a 5 year warranty, so I was not financially effected. After the 5 year I purchased a service plan for each year . One of the years that I paid for they did not even turn up to service , although when I pointed this out I did receive the following year free, but surley that is not the point.
During the last service a problem was identified and the engineer assured me that he would report the fault and a repair would be booked , but I would have to pay which is fair enough.
An appointment was made and the engineer turned up to what I thought was to repair , but he informed me he was just assesing the repair etc and a follow up visit would be booked then to add insult to injury I was charged £80 for the call out , even though the service engineer had already identified it.
Fair enough the repair was fixed to which I paid the 2 separate bills
Sadly my wife has now passed so when I rang to pay the invoice. I informed the person on the phone and he didn't even acknowledge what I had said but was only interested in me paying the invoice, very cold and inconsiderate I thought.
I then asked if the could give me a quote to removing the lift , I was informed because the lift was 7 years old they weren't interested. I then asked if they could just price to remove the lift and I would be responsible for getting a contractor to make good the floor and ceiling, again they were not interested , I then asked if they could recommend a contractor they said they wouldn't or couldn't.
Very disappointed infact disgusted in the after care of this company and would definitely not recommend it.
June 22, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thank you for taking the time to leave your feedback. We're very sorry to hear that you’ve been left feeling disappointed after what has clearly been a difficult and emotional time. We also wish to express our sincere condolences on the passing of your wife.
We take your comments seriously and have reviewed the full history of your lift and our recent communications with you. Your Through Floor Lift was installed in 2018 under a grant scheme, and it came with a five-year warranty. Following this, you opted for annual service plans, and we’re grateful you continued to trust us with its upkeep.
Regarding the missed service during the COVID period, we acknowledge this and, as you mentioned, we acted quickly to provide the following year’s service at no additional cost to you. We’re sorry for the inconvenience this caused.
In terms of the more recent repair visits, our records show that the service engineer identified the need for further investigation, which required a senior engineer to assess the issue fully. This follow-up was necessary to ensure we diagnosed and resolved the fault correctly. We then sourced the required part and completed the repair, returning the lift to full working order.
We also understand your frustration regarding the call-out charge. While we appreciate it may have felt unnecessary, our engineers are required to follow specific protocols to assess and repair equipment safely and thoroughly - especially after several years of wear and tear.
With regard to the removal of the lift, we are unable to carry out this type of work or recommend third-party contractors, as it involves significant structural and electrical considerations. This is to avoid any risk to you or others, and we always advise speaking with your local council in cases where the original installation was grant-funded.
Lastly, we're sorry to hear you felt the tone of our phone call was cold. Having reviewed the call, we can confirm our team member responded with empathy and professionalism, but we appreciate that in sensitive moments, tone and timing can matter greatly, and we regret if this part of the call did not feel as supportive as it should have.
We thank you again for your feedback and for being a customer over the past several years. If there’s anything further we can assist with, please don’t hesitate to get in touch.
TK Home Solutions UK
Dominic and Jordan were very…
Dominic and Jordan were very professional and friendly and very well mannered I would recommend them for other people and the lift is top class thanks a lot.
June 18, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thanks for the kind words! Dominic and Jordan will be really pleased to hear your feedback - we’re so glad you're enjoying the stairlift.
TK Home Solutions UK
Everyone was very helpful from start to…
Everyone was very helpful from start to finish.
Alan Bailey Tipton
June 6, 2025
Reply from TKE Home Solutions UK
Thanks, Alan! We really appreciate the feedback and are so pleased to hear the whole team made a good impression.
TK Home Solutions UK
From the first enquiry to installation…
From the first enquiry to installation an impressive group of people. Quality workmanship and equipment.
Malcolm Stacey.
June 4, 2025
Reply from TKE Home Solutions UK
Thank you, Malcolm! We're so pleased to hear everything went smoothly and you were happy with the workmanship and service.
TK Home Solutions UK
A very nice young man called Chris came…
A very nice young man called Chris came to fit our stairs lift. He was here 3hours and all the way through he kept us informed on what he was doing . When he had completed the installation he made sure we were completely happy about the operation of the chair. He made sure he left the stairs as clean and tidy as when he arrived and his politeness was never in question. Thank You Chris.
May 29, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for the thoughtful review. We’re delighted to hear Chris took such good care of you - we’ll be sure to pass on your thanks!
TK Home Solutions UK
The engineer is very friendly and helpful, give a lot of useful information to us
The engineer is very helpful and
May 30, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thanks for your kind words! We’re glad you found the engineer informative and helpful - that’s exactly what we aim for.
TK Home Solutions UK
Excellent service great product
From our representative Jacks visit to measure up and explain the different stairlifts available, to Dave and Chris installing the stair lift and giving us instructions how to use it we had great service. We had to delay our installation date as Mum had an extended hospital stay but that was no problem for the team at TK Home solutions. A professional service that I would certainly recommend.
May 7, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thank you for the great review! It’s lovely to hear how smoothly everything went, even with the delay - we’ll pass your thanks to Jack, Dave, and Chris.
TK Home Solutions UK
Stairlift instalation
Excellent work from Connor today, very pleasant and helpful in guiding me through instructions
May 16, 2025
Unprompted review
Reply from TKE Home Solutions UK
Thanks for your lovely feedback! Connor will be glad to know he made the process easy to understand. We're so pleased you're happy with everything.
TK Home Solutions UK
4 different companies said it could not…
4 different companies said it could not be done. Our bedroom is a dormer in a bungalow. The stairs are narrower than normal with bends top and bottom. We had to sleep down stairs in small guest room .
Now we have an amazing stair lift and are back enjoying our beautiful big bedroom. I cannot thank Jack who said it was possible enough and the company who made this ,so kind polite and helpful any one can come here and check it out . Thanks also go to my brother Paul his friend recommended this company ,
April 18, 2025
Reply from TKE Home Solutions UK
Wow, what an incredible story - thank you for sharing it! We're over the moon we could help you get back to enjoying your home, and we’ll make sure Jack sees your kind words too.
TK Home Solutions UK
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