TKE Home Solutions UK Reviews 

172
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for being polite, professional, and extremely helpful throughout the entire purchasing and installation process. People note that the stairlift installations are carried out quickly and smoothly, leaving no mess behind and ensuring the equipment works perfectly. Consumers are also extremely satisfied with the high quality of the products and the clear, pressure-free guidance provided by surveyors during initial consultations. Reviewers deeply appreciate the efficient scheduling, thorough customer care, and prompt response times whenever professional assistance or routine maintenance is required for their homes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that engineers and sales representatives are... See more

Service

Clients share positive opinions on service, highlighting polite, helpful engineers who completed... See more

Product

People report positive experiences with product, highlighting that the stair lift works smoothly and provides... See more

User experience

Reviewers highlight high satisfaction regarding the user experience, noting that the entire process was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was treated very well from start to finish. I never felt that I was being forced into purchasing from Home Solutions. I was given the opportunity of contacting Home Solutions if I had any pro... See more

Company replied

Rated 5 out of 5 stars

From David first visiting my mums house to Chris who fitted the stairlift everything was brilliant,professional & they are obviously used to explaining things to the older clients in a respectful mann... See more

Company replied

Rated 5 out of 5 stars

Found you on "Which". Maybe a lesson there! You need to improve your Marketing!! You would not have been on our short list otherwise. Excellent sales person very competent and technically very good.... See more

Company replied

Rated 5 out of 5 stars

Just installed stairlift, exactly when promised, within the promised timeframe. I was delighted - it was desperately needed. Thus far (he's only been gone an hour!) it works perfectly. The rep/... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Recommend us to a friend and receive a thank you from us.

Refer a friend for a £100 gift card.

Recommend us to a friend and receive a thank you from us for your recommendation. You will receive a £100 voucher of your choice* and the person you have recommended us to will receive up to £200 discount if they decide to buy. Contact us today to find out more.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(172)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s what a great Experience was a truly great experience to…

It’s was a truly great experience to deal with this firm, the staff, Dion was fantastic dealing with us from start to finish. He gave us clear and excellent advice before purchasing. The Stair Lift when fitted was high quality and beyond our expectations.
Thank you very much

March 17, 2025
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thanks for your wonderful feedback! Dion will be so pleased to hear your kind words. We're delighted to know the stairlift has exceeded your expectations.

TK Home Solutions UK

Rated 5 out of 5 stars

The whole process was smooth.

Clear explanation from sales rep and prompt replies to our follow-up questions by e-mail. Subsequently not pestered by further calls pending our decision between the three systems we considered. Very competitive price - over £1000 cheaper than one quote we received. Once we chose TK, the installation was soon arranged. The installing engineer explained the operation very clearly and left no mess. Communication was excellent throughout, including changing the colour of the rail supports at our request (charged for) from spray paint we supplied. All in all a very satisfactory experience.

April 7, 2025
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for taking the time to share such a detailed review! We're thrilled you had a positive experience with our team and that the installation and service met your expectations.

TK Home Solutions UK

Rated 5 out of 5 stars

Excellent job.

From the first enquiry to the installation of the stairlift, everything was done very properly. Of course, that is what should happen anyway but doesn't always. Anyway, very pleased with things so far.

April 25, 2025
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Reply from TKE Home Solutions UK

Thank you for your lovely review. We're so pleased you felt supported throughout the process - it's what we aim for with every customer. Great to hear you're happy so far!

TK Home Solutions UK

Rated 5 out of 5 stars

Excellent

Excellent. Wished I payed the extra would have been worth it.you get the best the first time you think everyone’s the same.big mistake

April 17, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thanks so much for your kind words! We're really pleased you're happy with your stairlift - we know how important it is to feel confident in your decision, and we're glad you chose us in the end!

TK Home Solutions UK

Rated 4 out of 5 stars

Almost really pleased.

Almost really pleased with the experience. The removal of the old lift and the installation of the new one went without a hitch. Installed in less than a day and the engineer Alan was brilliant.

However there is a problem with the bottom section of the rail. At first it was thought to be the rack so bottom section was replaced. But this did not solve the problem of the bumping on ascent and descent. To be expected over the join but not away from the join on the bottom Section. So a new section of trackway has had to be ordered from the factory.

When I have purchased a brand new stair lift I did not expect this to be a problem. This has soured my otherwise good experience of purchase and installation. I have been promised that the new section will be replaced on the 23rd of April and I sincerely hope that this solves the problems with the lift.

I am totally reliant on the lift to get up and down the stairs and any period of loss of function however temporary is not what I was expecting.

April 3, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your honest and thoughtful review. We're really pleased to hear that Alan provided a great installation experience and that the process was smooth overall. However, we're genuinely sorry to learn about the ongoing issue with the bottom section of the rail - we completely understand how frustrating and disappointing this must be, especially when you're relying on the stairlift daily.

We appreciate your patience while we worked to resolve this.

If there's anything further you need in the meantime, please don’t hesitate to get in touch.

TK Home Solutions UK

Rated 5 out of 5 stars

The installation went smoothly with no…

The installation went smoothly with no hitches. Just one little niggle. It makes a lot of noise unfolding at the bottom.

March 13, 2025
Unprompted review
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Reply from TKE Home Solutions UK

Thank you for your review! We're glad the installation went smoothly and really appreciate your honest feedback. If the noise continues to be a concern, please don’t hesitate to contact us - we're always happy to help.

TK Home Solutions UK

Rated 5 out of 5 stars

Had new stairlift installed yesterday…

Had new stairlift installed yesterday Conner did a great job even thought it ended up being a very difficult install thankyou

March 18, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your kind review! We're really pleased to hear you're happy with the installation, even with the challenges on the day. We'll be sure to pass your thanks on to Connor!

TK Home Solutions UK

Rated 5 out of 5 stars

Easy and clean installation

Just had our new TKE stairlift installed. Conner did a great job and was finished in about 6 hours including a great handover and many demonstrations. Thank you guys, this is a life changer

March 13, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your kind words! We're pleased to hear that Connor provided such a great service and that your new stairlift is making a real difference. If you ever need any support, we're here to help!

TK Home Solutions UK

Rated 5 out of 5 stars

Absolutely Fantastic

Everything was custom made and fitted in exactly how we wanted it the install was fantastic and the price was very good for the product and specifications we had I would not hesitate to recomend you go to TK home solutions for your needs absolutely brilliant

February 19, 2025
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Reply from TKE Home Solutions UK

We're delighted to hear that your stairlift was tailored perfectly to your needs! Thank you for your recommendation - we truly appreciate it. Enjoy your new stairlift!

TK Home Solutions UK

Rated 5 out of 5 stars

Excellent experience

Fast, efficient and friendly experience.

March 7, 2025
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Reply from TKE Home Solutions UK

Thank you for sharing your experience! We’re glad to hear that everything went smoothly and that you found our service friendly and efficient.

TK Home Solutions UK

Rated 5 out of 5 stars

Really efficient professional service.

Really efficient professional service.
From advice,ordering and installation TK Home solutions provided a thoroughly professional service.
The stair lift appears to be well constructed and is working as intended

February 3, 2025
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Reply from TKE Home Solutions UK

Thank you for your great feedback! We're pleased to hear that every stage of the process met your expectations and that you're happy with your stairlift.

TK Home Solutions UK

Rated 5 out of 5 stars

Great service at short notice

We needed a stairlift installed for a temporaty period at short notice due to my mother in law breaking her leg. The stairlift was installed very quickly and efficiently and staff were brilliant.

February 21, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

We appreciate your review! We're glad we could help at short notice and that everything was installed smoothly for your mother-in-law. Wishing her a speedy recovery!

TK Home Solutions UK

Rated 5 out of 5 stars

We phoned the company & they sent someone almost immediately

We phoned the company & they sent a man (Paul) who called to repair our chair lift a couple of hours later. He was polite, professional & efficient, as well as being a very pleasant person. I highly recommend both the speed of service from the company and their representative.

February 17, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your kind words! We're thrilled that Paul provided such prompt and professional service. Your recommendation means a lot to us!

TK Home Solutions UK

Rated 5 out of 5 stars

Connor was fantastic during my fitting…

Connor was fantastic during my fitting for stairlift. Very pleasant credit to company.

Again thanks Connor

February 3, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

We’re so pleased to hear that Connor made such a positive impression! We’ll be sure to pass on your appreciation. Thank you for your feedback!

TK Home Solutions UK

Rated 5 out of 5 stars

No less than 5 stars from me

No less than 5 stars from me. Jordan & Neil visited my property to install a stairlift. Both were polite, friendly & very helpful. They went through all the instructions with me & answered any questions i had. The stairlift will really help me and im very happy with it. Thank you

February 4, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your fantastic review! We're delighted that Jordan and Neil provided such great service and that you're happy with your stairlift. Enjoy!

TK Home Solutions UK

Rated 5 out of 5 stars

From start to finish these guys were…

From start to finish these guys were efficient, professional and caring.
The fitter Micheal was excellent too, giving updates as he progressed and an excellent tutorial. Thanks Michael!

January 31, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

We’re so glad to hear you had a smooth experience from start to finish! Michael will be pleased to hear your kind words. Thanks for choosing us!

TK Home Solutions UK

Rated 5 out of 5 stars

Connor was very polite and…

Connor was very polite and friendly,explained step by step how to use it,watched me as I went on the first time and took time out to explain everything,

January 31, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

It’s wonderful to hear that Connor took the time to ensure you felt comfortable using your stairlift. Thanks for sharing your experience!

TK Home Solutions UK

Rated 5 out of 5 stars

Great stairlift will make all rhe…

Great stairlift will make all rhe difference to my life michael fitted it professionally and explained how it functions very good installation cleaned up after himself excellent service thank you

January 30, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

We're so happy to hear that your stairlift is making a difference! Michael will be delighted with your feedback. Thank you for your kind words!

TK Home Solutions UK

Rated 5 out of 5 stars

All good

All good. They did what they should and made my life easier. Thank you

January 22, 2025
Unprompted review
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

Thank you for your review! We're glad we could provide a service that makes life easier for you.

TK Home Solutions UK

Rated 5 out of 5 stars

Excellent result

The original surveyor of the stairs is the installer, so he gets it right! The stairs were surveyed and drawn by computer, and clearances on the narrow and turning staircase were plotted to a millimetre. The equipment was installed within four hours and operates quietly and reliably. Excellent result.

November 25, 2024
TKE Home Solutions UK logo

Reply from TKE Home Solutions UK

We’re pleased to hear that the precision of our process led to a perfect fit for your home. Thank you for sharing your experience!

TK Home Solutions UK

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