I was treated very well from start to finish. I never felt that I was being forced into purchasing from Home Solutions. I was given the opportunity of contacting Home Solutions if I had any pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Refer a friend for a £100 gift card.
Eagle Court, De Havilland Ave, Preston Farm Industrial Estate, TS18 3TB, Stockton-on-Tees, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s was a truly great experience to deal with this firm, the staff, Dion was fantastic dealing with us from start to finish. He gave us clear and excellent advice before purchasing. The Stair Lift when fitted was high quality and beyond our expectations.
Thank you very much

Reply from TKE Home Solutions UK
Clear explanation from sales rep and prompt replies to our follow-up questions by e-mail. Subsequently not pestered by further calls pending our decision between the three systems we considered. Very competitive price - over £1000 cheaper than one quote we received. Once we chose TK, the installation was soon arranged. The installing engineer explained the operation very clearly and left no mess. Communication was excellent throughout, including changing the colour of the rail supports at our request (charged for) from spray paint we supplied. All in all a very satisfactory experience.

Reply from TKE Home Solutions UK
From the first enquiry to the installation of the stairlift, everything was done very properly. Of course, that is what should happen anyway but doesn't always. Anyway, very pleased with things so far.

Reply from TKE Home Solutions UK
Excellent. Wished I payed the extra would have been worth it.you get the best the first time you think everyone’s the same.big mistake

Reply from TKE Home Solutions UK
Almost really pleased with the experience. The removal of the old lift and the installation of the new one went without a hitch. Installed in less than a day and the engineer Alan was brilliant.
However there is a problem with the bottom section of the rail. At first it was thought to be the rack so bottom section was replaced. But this did not solve the problem of the bumping on ascent and descent. To be expected over the join but not away from the join on the bottom Section. So a new section of trackway has had to be ordered from the factory.
When I have purchased a brand new stair lift I did not expect this to be a problem. This has soured my otherwise good experience of purchase and installation. I have been promised that the new section will be replaced on the 23rd of April and I sincerely hope that this solves the problems with the lift.
I am totally reliant on the lift to get up and down the stairs and any period of loss of function however temporary is not what I was expecting.

Reply from TKE Home Solutions UK
The installation went smoothly with no hitches. Just one little niggle. It makes a lot of noise unfolding at the bottom.

Reply from TKE Home Solutions UK
Had new stairlift installed yesterday Conner did a great job even thought it ended up being a very difficult install thankyou

Reply from TKE Home Solutions UK
Just had our new TKE stairlift installed. Conner did a great job and was finished in about 6 hours including a great handover and many demonstrations. Thank you guys, this is a life changer

Reply from TKE Home Solutions UK
Everything was custom made and fitted in exactly how we wanted it the install was fantastic and the price was very good for the product and specifications we had I would not hesitate to recomend you go to TK home solutions for your needs absolutely brilliant

Reply from TKE Home Solutions UK

Reply from TKE Home Solutions UK
Really efficient professional service.
From advice,ordering and installation TK Home solutions provided a thoroughly professional service.
The stair lift appears to be well constructed and is working as intended

Reply from TKE Home Solutions UK
We needed a stairlift installed for a temporaty period at short notice due to my mother in law breaking her leg. The stairlift was installed very quickly and efficiently and staff were brilliant.

Reply from TKE Home Solutions UK
We phoned the company & they sent a man (Paul) who called to repair our chair lift a couple of hours later. He was polite, professional & efficient, as well as being a very pleasant person. I highly recommend both the speed of service from the company and their representative.

Reply from TKE Home Solutions UK
Connor was fantastic during my fitting for stairlift. Very pleasant credit to company.
Again thanks Connor

Reply from TKE Home Solutions UK
No less than 5 stars from me. Jordan & Neil visited my property to install a stairlift. Both were polite, friendly & very helpful. They went through all the instructions with me & answered any questions i had. The stairlift will really help me and im very happy with it. Thank you

Reply from TKE Home Solutions UK
From start to finish these guys were efficient, professional and caring.
The fitter Micheal was excellent too, giving updates as he progressed and an excellent tutorial. Thanks Michael!

Reply from TKE Home Solutions UK
Connor was very polite and friendly,explained step by step how to use it,watched me as I went on the first time and took time out to explain everything,

Reply from TKE Home Solutions UK
Great stairlift will make all rhe difference to my life michael fitted it professionally and explained how it functions very good installation cleaned up after himself excellent service thank you

Reply from TKE Home Solutions UK
All good. They did what they should and made my life easier. Thank you

Reply from TKE Home Solutions UK
The original surveyor of the stairs is the installer, so he gets it right! The stairs were surveyed and drawn by computer, and clearances on the narrow and turning staircase were plotted to a millimetre. The equipment was installed within four hours and operates quietly and reliably. Excellent result.

Reply from TKE Home Solutions UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.