Tailor Made Inventories Ltd Reviews 

Tailor Made Inventories carried out a meet and greet service check-in at our new property and supplied us with an inventory online and check-in document. We were impressed with the professionalism and helpfulness of the clerk we meet on-site and the ease of use of the online paper and photos. Overall a great and fast experience.

From the emails leading up to the inventory, to the day of it and receiving the inventory report, they were exceptional. All replies were prompt, time keeping on the day was spot on and we received the report the very next day, even though it was a Saturday.

Other companies could learn a lot from them.

We have worked with Tailormade for our inventories for a while now and they are great! Easily the best and the best people too!

I Instructed Tailormade on a last-minute inventory with the need of speed and a full check to be done. The entire team worked hard to find the time to get this done with regards to the needs and as always was a fantastic report. second to none and i have used a few inventory clerks around.

Very friendly staff. Took us thorugh all the house and answered all of our questions. Everything was ready by the time we arrived to our appointment.

Just share my experience with company .

I’m very happy to meet them and make everything on right way , absolutely amazing staff , so quick and professional!

Thank you so much

I'm a private landlord, and I used TMI in February 2022 for an inventory and schedule of condition respectively for a tenant moving in and a vacating tenant who did not have a check-in inventory (it was missed due to a lack of local inventory services at the time due to COVID).

Sue (director of TMI) was happy to do the schedule of condition in lieu of a checkout inventory for the vacating tenant even though she knew I did not have a check-in inventory. While it may be more difficult to prove a delta in condition in any dispute, Sue had no problem in doing it knowing there was no check-in inventory.

Fast forward to today where I called Sue again and asked for a check-in and checkout inventory to be conducted at short notice because the new tenant signed the contract 3 days before the move-in date. She said she could only do it on the following Thursday (3 days after the move-in date). When I said I cannot delay the move-in date, and it would have to be done after the tenant moves in, she became defensive, and refused to offer her services on the basis that the inventory would not be useful in any dispute. I explained this is quite a normal thing to do where there are short notice situations like this, and that I and other landlords have conducted inventories after a tenant has moved in where there is no other option. The risk is on the landlord because the inventory only applies at the moment it is taken, and this is their prerogative to take such a risk. I also explained I have used a post-move-in inventory before in a dispute, and it was deemed valid from the date it was taken based on the evidence of when the damage occurred, and that common sense by the judge of the case prevailed.

However, Sue began to make irrational assertions about how it "is not how [her] company operates" and that she "would not be comfortable putting [her] name to it", and that as the owner of her company, she has "privilege" to not take on the work. I never disputed this, but she gradually became more and more cantankerous during the call, and began to talk over me, and become rude and offensive to the point that she started to assassinate my character by implying that I am the problem using phrases such as "I don't want to work for YOU" with emphasis on the 'you'. She then accused me of talking over her when in fact I was just not stopping what I was saying when she started talking over me.

The whole experience was horrible, and reminded me of a Karen attitude, and the experience I had with her company back in February which I was also not happy about.

During that experience, the tenant was upset about being charged for not moving out on time, and accidentally forgot to hang up her phone after a phone call I had with her. This allowed me to overhear the conversation between her and the clerk, and it was a very useful window into how the clerk is not impartial, and in fact very much against the landlord (who pays them), and offers support and legal advice to the tenant for any inventory or other tenancy issues. What I overheard was rather disconcerting and worrying. The clerk used terms like "[the landlord] doesn't have a leg to stand on" when listening to the tenant's story and without knowing the facts of the matter.

The clerk should be absolutely impartial and neutral, and should not be offering advice that could be used against the landlord or tenant. In this case, the tenant could have offered evidence saying that the inventory clerk favoured her story by saying the landlord "doesn't have a leg to stand on", and the clerk would be obliged to confirm that is what they said just prejudicing my claim. And I did indeed have a claim against this particular tenant. Thankfully they did not use the clerk's verbal statement as evidence, but the risk was there.

I decided to use TMI again simply due to lack of time, but after my experience, I obviously won't be using them again, and I will also be recommending my fellow landlords in the region to stop using them (I know of at least 10 that I referred to TMI).

EDIT IN RESPONSE TO REPLY:
It seems Sue has contradicted herself or simply lied by saying she was not comfortable working with me again after February 2022 when it is clear from my review that in September she was quite willing to work with me again albeit "on the following Thursday". 19 years in the industry? I've been a landlord for longer, and TMI Inventories is the worst inventory company I have ever worked with. In business, the customer is always right. I am a customer, and this is how this business responds to customers. No skin off the customer's nose, but I for one (and many others) would not work with a business that responds to customers like this, regardless of who's right or wrong. It's not my pocket it's hurting, but loss of business is always an unknown hidden cost.

The lady I met was very helpful and she showed me everything and I felt in very good hands

Alicia and Gemma were great and the whole team made the whole experience super fast and thorough. Thanks again!

Excellent Inventory good response and support
very impressed will definitely use TM again and recommend to others partners

We met with Paula for our check-in and when we arrived at the property she was already there. She showed us around and pointed out meter locations ect which was a great help to us. Very happy with the whole experience

Check in inventory session with Gemma went very smoothly, we did what we had to, it was quick & very easy, Gemma was friendly, professional and very efficient in getting the appointment booked in earlier to accommodate our moving schedule. Great service as a whole.

As a new landlord I didn't know what to expect from an inventory. My wife and I were deeply impressed by the detailed notes accompanied by photos in a simple to understand form. It had never occurred to me before that an inventory could be done so diligently and with such detail. We would have no hesitation whatsoever in recommending this company.

As landlords, we have always received a highly progressional service, with excellent response times, follow-up and above all, care and initiative! The attention to detail and level of staff training is evident when supplying reliable and consistent inventory and check out reports from “expert eyes” which have really made a difference to the processing of tenant deposits in our experience. We’ve used other local (and national) companies in the past and have always been let down by inconsistencies and unreliable documents. I would recommend Tailor Made Inventories over the local competition every time.

I letted a property which used Tailor Made Inventories for the regular inspections and my check in /out appointments.

They have always been very friendly during their visits, and have taken note of any issues with the house - and raised them with my letting agent for maintenance, when required.

They have always confirmed appointments and were happy to rearrange the one that I forgot about.

Checkout was very thorough. They confirmed every inch of the house was at the standard they expected - no corners skipped.

Would recommend to both landlords and tenants.

The communication with the company was excellent and I was made aware of what was happening at each stage, they contacted the tenant directly which saved me a lot of time! The report was excellent quality, very happy.

I was very impressed with the professional service Tailor Made Inventories Ltd did for us. The quality of report & communication was outstanding. They were able to fit us in with short notice & at a very reasonable price.

Good morning Ladies,

Having received the check out for the above, I just wanted to thank you for such a comprehensive report and your attention to detail. Dealing with the clients, your inventories make any negotiations for deductions so much easier and helps the landlords to return the properties to an acceptable standard.
So once again, thank you so much for a job well done.

Best regards

Duncan