I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... See more
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Review summary
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What people talk about most
Based on these reviews
Richard was kind enough to call into our sales site & took the time to arm us with all the parafinalia to offer quality warranty products to our customers is priceless Thank you Richard Hope to ha... See more
Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions we... See more
Luke was very helpful in taking me through the claim process from start to finish. Taking out the warranty was one of my best decisions I have made especiallywhen it comes to covering issues. It ha... See more
Company details
About TMO - The Motoring Organisation
Written by the company
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contact info
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, United Kingdom
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4.6
Excellent
355 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Read The Small Print
read the small print, they will only cover up to £40 an hour labour which is practically no garage now a days.
Pleasant enough people on the phone to deal with if all you want is a chat. Was told they would cover £88 of a £500 bill. I would have been better off taking the money i paid for the warranty and paying for the repairs.
You are not very well informed on this matter so I will clarify for others reading. I went to one of your approved repairers and they said they couldnt carry out the work and it had to go to tesla which then one of your people also told me on the phone. If you would have recommended another repairer I would have taken it there. I acknowledge that the seatbelt may not be covered after investigation but a little understanding of how tesla quote might not go a miss on your end. Please do your homework before trying to downplay an unhappy customer
September 12, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Thank you for your feedback, Mr Waller, but we’re sorry to hear of your disappointment.
To clarify for others reading, we clearly set out the labour rate we cover when choosing your own repairer. When using one of our approved repairers, we pay the full cost of labour directly with no shortfall. In this case, you chose to proceed with your own repairer against our advice, which is of course your choice, but this meant their higher hourly rate created a shortfall outside of your cover.
We did authorise the repair contribution in line with your policy and confirmed this with you. Unfortunately, under the 'What is not Covered', specifically "seat
belt and air bag systems" are excluded, as they are under all similar warranty products, which is why those costs couldn’t be covered.
We always try to be as transparent as possible, and many of our customers find real peace of mind from the protection provided. We’re pleased you found our team pleasant to deal with, and we wish you safe and trouble-free motoring in the future.
TMO
I would advise every customer to read…
I would advise every customer to read the booklet of which parts are covered and which are not. T.M.O I have been with them for 5yeara 1 st claims regarding head lights modules and right way they decided it because it was costing to much. They will not cover any expensive parts in your car. If you dont believe me read there booklet. Electronic/ maniacal cover should have cover the modules. But they said no.
Stay away from mis leading the client to buy there product by saying all your Electronic work will will be covered.
Shame on T.M.O
£30 A MONTH FOR 5 YEARS
August 27, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Dear Ahmed,
We are always disappointed to receive a review like this, particularly from someone who has been a customer for over 5 years. However, it’s important to set the record straight for anyone reading:
1. You have downloaded and read your plan documents, and you’ve confirmed to us that you were aware of what is and isn’t covered.
2. Headlight modules are not covered under your plan. This isn’t something we “decided” because of cost – it is simply not a listed component, as made clear in your documents. No warranty provider covers every single part of a vehicle.
3. We are fully transparent about what our warranties include and exclude. Every customer receives their full terms before purchase and has ongoing access to them at any time.
We appreciate that a declined claim can be frustrating, but suggesting we mislead customers is unfair and inaccurate. Thousands of customers have had successful claims with us because their repairs were covered under the plan they chose. We would never decline a claim because it is "expensive" or consists of "expensive parts".
We remain committed to treating every customer fairly and honouring every valid claim within the terms of cover.
TMO
We've been using TMO for last 10 years
We've been using TMO for last 10 years. Finding them very helpful. Staff very supportive and helpful.
July 1, 2025
Unprompted review
Lies and poor service
Had warranty with this company on a second hand car was advised parts were covered under warranty and to get the job booked in to garage then the warranty claim was rejected and told I’m not covered for that part shambles don’t use
July 14, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Dear Mark,
We’re unable to identify you from this review, but the experience you’ve described doesn’t reflect how we operate. We never confirm cover without first reviewing a diagnosis or clear fault report from a garage; this is a vital part of our process.
In fact, we regularly advise customers to get a diagnosis early so they don’t miss out on anything that is covered. If a claim is declined, it's because the issue unfortunately falls outside the scope of the warranty terms — something we're always upfront about once we’ve reviewed the facts.
It’s very unlikely that you were told to proceed without this being made clear, as that would go against our standard procedures, but please feel free to contact us directly so we're able to investigate this for you.
Kind regards,
TMO
Do not use this company!!!!!!
Don't touch these with a barge pole, steer well clear.
Warranty is not worth the paper it is written on , wont take any responsibility.
Had invoice sent for diagnosis, refused to pay, and also sent proof of fault with vehicle, again refused to cover. Do not recommend 😡😡
July 2, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Dear Paul,
We're sorry you're unhappy, but we’d like to clarify the facts around your claim. Despite multiple conversations, your claim has never been declined. We’ve consistently asked for standard information — confirmation of what has failed, and images or evidence from the repairer to show this — but none has been provided.
Your policy does cover clutch components, provided they’ve failed suddenly. However, in this case:
1. Your vehicle is outside the standard limits for wear and tear cover.
2. The vehicle wasn’t even with the repairer, making it impossible for anyone to properly inspect or confirm the cause of failure.
3. No dismantling was done, and we were never given evidence of what had actually failed or why — which is a basic requirement for any warranty claim.
Suggesting we’re stalling to avoid a payout simply isn’t accurate. The repair could not proceed because it lacked the most basic standard of proof required under any warranty. As soon as the failure is evidenced and aligns with policy terms, we’re always happy to support.
We remain available to help if you'd like to progress the claim properly.
Kind regards,
The Motoring Organisation
Great company
Great company, used TMO for years on all the cars we sell. Very helpful and never had an issue cover a great range and reasonably priced
June 27, 2025
Unprompted review
Great company
Great company - very easy to deal with and Richard our local representative is always on hand with any guidance.
June 27, 2025
Unprompted review
TMO have given us superb service
TMO have given us superb service from the start
if any issues occur they sort them out quickly and inform us and are clients
the staff are very kbnowledgable in what they do
June 4, 2025
Unprompted review
Great to find a company you can work…
Great to find a company you can work with, willing to listen not just use the term 'pre-existing at point of sale'. Richard the Company local representative was extremely professional, made the whole process easy.
June 25, 2025
Unprompted review
Good to work with and they offer a…
Good to work with and they offer a competitive warranty package for my business. We've been using them for 3 years now. Whenever there's a problem, it's easy and quick to get resolved with their call centre.
June 25, 2025
Unprompted review
Very approachable warranty company
Very approachable warranty company. Nothing is too much trouble. Always a quick resolution and fast payout.
June 14, 2025
Unprompted review
I have been using this company for a…
I have been using this company for a couple of years now. And I am delighted with the service provided. They are fair with Warranty claims and would and have recommend them.
June 10, 2025
Unprompted review
TMO have been absolutely amazing
TMO have been absolutely amazing. Any question we have Richard has always been there to answer.
June 6, 2025
Unprompted review
Great Company to work with
Great Company to work with. Our Leisure Dealership enjoys great service and a great relationship with TMO
June 3, 2025
Unprompted review
CMC Harlow
Matt keeps in touch with us, keeps us up to date and is always available if help is required.
June 3, 2025
Unprompted review
Good Communicators
June 1, 2025
Unprompted review
Richard was kind enough to call into…
Richard was kind enough to call into our sales site & took the time to arm us with all the parafinalia to offer quality warranty products to our customers is priceless
Thank you Richard
Hope to have a long lasting business relationship with The Motoring Organisation
Terry
CEO Martock Motors
May 29, 2025
Unprompted review
By far the best warranty provider to…
By far the best warranty provider to date I've experienced from a dealer point of view. Customer journey is painless, claiming realistic, attentive sales support and a family feel style business with pedigree
May 21, 2025
Unprompted review
Our experience with Kerry at TMO has…
Our experience with Kerry at TMO has always been wonderful, above and beyond for us all here, with all warranty work and more. Thank you kerry!
May 20, 2025
Unprompted review
Used this company for a few years and…
Used this company for a few years and I’d never use anyone else
May 12, 2025
Unprompted review
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