I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Richard was kind enough to call into our sales site & took the time to arm us with all the parafinalia to offer quality warranty products to our customers is priceless Thank you Richard Hope to ha... See more
Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions we... See more
Luke was very helpful in taking me through the claim process from start to finish. Taking out the warranty was one of my best decisions I have made especiallywhen it comes to covering issues. It ha... See more
Company details
About TMO - The Motoring Organisation
Written by the company
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contact info
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, United Kingdom
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4.6
Excellent
355 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trusted Partner
As a small car dealer we need a reliable partner to provide our warranty's. I have used TMO for several years now and find them a valuable and reliable company who communicate well and always provide help when I need it most.
May 7, 2025
Unprompted review
Great customer service
Maria was extremely helpful and friendly when dealing with my claim. She gave me clear timescales for when she would be able to action things and managed to come back to me a lot sooner to let me know that it was all sorted. I mentioned something that may have been missed by a person id dealt with before and as soon as I did she worked to resolve it and reassure me. In general I can’t fault the service I received from her.
April 30, 2025
Unprompted review
Excellent service only took 5 days from…
Excellent service only took 5 days from initial call to vehicle being repaired and returned to me. No hassle and no excess on my particular policy. I would highly recommend them
April 14, 2025
Unprompted review
Fantastic customer service.....
Was a pleasure to deal with the claim via Maria, very professional and efficient.
No messing about just straight forward and easy.
April 15, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Hi LeAnn,
Thank you for your great feedback.
We're so glad to hear that Maria made the claims process smooth and straightforward for you. We always aim to keep things simple and efficient, so it's fantastic to know that came across in your experience.
We'll be sure to pass your kind words on to her!
TMO
My query was handled by Maria quickly…
My query was handled by Maria quickly and professionally. She was polite and courteous on the phone and managed to offset some of the costs towards the bill I had believed unattainable.
April 14, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Mark,
Thank you so much for your kind review.
We're really pleased to hear that Maria was able to assist you so effectively and make a positive difference to your experience. We'll be sure to pass on your feedback to her — it's always great to see the team recognised for their professionalism and care.
If you need anything in the future, we're just a phone call away.
TMO
Gabrielle Demir
Gabrielle Demir, went above and beyond to make sure that our invoice was processed in a timely manner, allowing us to pick the car up on time. Her communication throughout what is an extremely stressful time ( having a breakdown) was excellent.
January 29, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Hi George,
Thank you so much for your kind words!
We’re thrilled to hear that Gabrielle went above and beyond to ensure your invoice was processed quickly and that you could pick up your car on time. We know how stressful a breakdown can be, and it’s great to hear that Gabrielle’s communication helped make the process easier for you.
We’ll be sure to pass along your appreciation to her. If you ever need assistance again, we’re here to help!
TMO
Very helpful and explained everything…
Very helpful and explained everything very well
January 23, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Luke,
Thank you for your wonderful review! We’re so glad to hear that you found our team helpful and that everything was explained clearly. We strive to ensure our customers feel informed and supported every step of the way.
If you need anything else, don’t hesitate to reach out. We’re always happy to help!
TMO
Nice experience to tolk with you
January 21, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Riteshkumar,
Thank you for your kind words! It’s always a pleasure to chat with our customers, and we’re glad you had a nice experience.
If there’s anything else we can help with, don’t hesitate to reach out—we’re here for you!
TMO
Extremely happy with the service and…
Extremely happy with the service and outcome. Kept informed at all times.
January 21, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Katherine,
Thank you for sharing your experience!
It's brilliant to hear that you were kept in the loop throughout and that we delivered an outcome you’re happy with. We’ll aim to keep raising the bar and look forward to being here if you ever need us again.
TMO
Very satisfied!
Very satisfied from beginning to end. It took less than two working days for TMO to approve repairing my air con system once the origin of the problem was identified by the garage.
January 21, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Fabiano,
Thank you for your wonderful feedback!
We’re delighted to hear that your experience with us was seamless from start to finish. Ensuring quick approvals and efficient service is a top priority for us, and it’s great to know we were able to support you in getting your air conditioning system sorted so promptly.
If there’s anything else we can assist with, we’re always here to help.
TMO
Reply from TMO - The Motoring Organisation
Hi Aaron,
Thank you for your kind words!
We’re thrilled to hear our team member made a great impression. It’s always our goal to be helpful and leave our customers smiling. If you ever need assistance again, we’re just a call away!
TMO
Don't pay u get 0 help from that company
Don't pay u get 0 help from that company
January 8, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Marius,
Thank you for your feedback.
We’re sorry to hear you’ve had a negative experience, but we’re unable to fully address your concerns without more information. We take all feedback seriously, and we’ve requested further details from you to better understand the situation to resolve any issues, and to validate your review.
TMO
Swift and helpful
After disappointing communications with the garage holding my car, it was very refreshing to speak to an extremely helpful customer service agent who resolved the query without delay. Very pleased with the dealings of this company
January 17, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Teresa,
Thank you for your fantastic review!
We’re delighted to hear that our customer service team was able to step in and resolve your query promptly, especially after the challenges you experienced with the garage.
Providing a seamless and helpful service is at the heart of what we do, and it’s great to know that we could make a positive difference for you.
If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
TMO
I really don’t understand how they have…
I really don’t understand how they have got a lot of good reviews, I’ve found the whole experience this year since buying a heap of junk 2016 Land Rover sport from Drew’s motors, it was purchased in feb 2024 and has had 3 pretty major repairs 1st one being a cam chain replacement, the claim was an absolute no we’re not paying! It’s not covered, wear and tear , we’re now on our third repair during this year and they are making it really difficult, I think they’re game is you just give up and get it repaired yourself, so not great!
January 6, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Dear Lorraine,
Thank you for sharing your feedback. Unfortunately, based on the limited information provided in your review, we’re unable to locate your specific file to fully address your concerns.
While we weren’t involved in the sale of your vehicle, our role is to provide warranty coverage based on the terms and conditions of your level of protection. Warranty products are designed to cover unexpected failures but, like all warranty products, they include terms that outline what is and isn’t covered.
In the case of cam chain replacements, this typically falls outside of standard warranty coverage when they have stretched. However, every claim is assessed thoroughly, and we always aim to support customers within those guidelines.
We understand how frustrating repeated vehicle repairs can be, and we’re sorry to hear that your experience hasn’t met expectations.
TMO
Exceptional service start to finish
Exceptional service start to finish. You can understand them on the phone, they are quick to get things setup and in place and lastly quick to pay out when warranty work was required. 5*
December 20, 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Dean,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you found our service exceptional from start to finish. Clear communication, efficient setup, and prompt pay-out are exactly what we strive for, so it’s fantastic to know we hit the mark for you.
Your kind words mean a lot to our team, and we’re always here if you need us again in the future.
TMO
knock/click, washer bottle
My Wifes car washer bottle had given up the ghost, slurping instead of performing correctly, along with a knock/click from the front end of her vehicle.
We've used TMO in the past, it was no different this time around, from the off, kind polite and courteous.
Our case handler was Siobhan(5*) very knowledgeable and helpful. we decided to go with a TMO recommended garage, we were not disappointed, from start to finish. Sorted promptly and efficiently.Although the knock/click left unresolved, the garage mentioned a 4 wheel alignment could possibly help, stating tha 4x4s often had this noise, as they could not find anything out of place or damaged.
thanks again TMO
Jim & Hazel
December 6, 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Jim & Hazel,
Thank you so much for taking the time to leave such a fantastic review! We're delighted to hear that your experience with TMO and our recommended garage met your expectations once again.
Siobhan will be thrilled to hear your kind words—she takes great pride in ensuring our customers are well looked after. While it's a shame the knock/click issue remains unresolved, it's good to hear the garage provided helpful insights on potential next steps.
We truly appreciate your continued trust in us, and if there's anything more we can assist with, don't hesitate to reach out.
Safe travels, and thanks again!
TMO
The claim was deal with quickly but labour and parts rate too low
The claim was deal with quickly and effectively. However the labour cost they cover is only upto £40 per hour, in 2024 this is frankly far too low. As a result the payout only covers part of the cost of any works. They also only cover the cost of cheap pattern parts and not OEM parts.
October 8, 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi,
Thank you for taking the time to leave a review.
We’re pleased to hear that your claim was handled quickly and effectively, as we always strive to provide prompt and efficient service.
Regarding your concerns, we’d like to clarify a few points:
Labour Rates: Our policies aim to balance comprehensive coverage with affordability. While our standard rate is £40 per hour, we regularly assess this to ensure it reflects market conditions. However, it’s worth noting that our approved partner repairers honor this rate, helping us to minimise out-of-pocket expenses for our customers.
Parts Quality: We only use high-quality parts supplied by reputable manufacturers—these are often the same companies that produce parts for the vehicle manufacturers themselves. The key difference is these parts don’t carry the vehicle manufacturer’s branding or the associated cost mark-up. This allows us to maintain a high standard of quality while keeping costs reasonable for our customers.
We appreciate your feedback and will use it to review our offering. If you’d like to discuss your experience further, please don’t hesitate to get in touch with us directly.
Thank you for choosing us.
TMO
Easy to make contact with
Easy to make contact with. Dealt very quickly with my claim, which was reimbursed speedily, and for a satisfactory amount.
November 8, 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi,
Thank you for your fantastic review!
We're thrilled to hear that you found it easy to reach us and that your claim was handled swiftly and efficiently. Ensuring a smooth and hassle-free process for our customers is always our goal, so it's great to know we delivered for you.
If you ever need us again, we'll be here to provide the same speedy and satisfactory service. Thanks for choosing us!
TMO
Siobhan was AMAZING
I run a garage and I deal with ALOT of warranty companies and usually it is painful to deal with them HOWEVER I spoke with Siobhan and she was AMAZING , as a business I will look to use this company myself for my car sales based on my experience
November 7, 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Darren,
Thank you so much for this incredible review!
We’re thrilled to hear that Siobhan made such a positive impression. We know how challenging it can be to work with some of the warranty providers out there, so it’s fantastic to hear that we helped make things smooth and easy for you.
We’d be delighted to support your business if you decide to work with us for warranty across your car sales.
Thank you again for choosing TMO and for sharing your experience!
TMO
Excellent service off gabby
Excellent service off gabby
She kept me informed about everything
November 7, 2024
Unprompted review
Reply from TMO - The Motoring Organisation
Hi Paul,
Thank you for the fantastic feedback!
We’re delighted to hear that Gabby provided excellent service and kept you well-informed throughout. She’ll be pleased to know she made a positive impact on your experience.
If there’s anything else we can help with, just let us know.
TMO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.