The Mortgage Zone Limited Reviews 81

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A huge thank you to Paul for making it possible for us to buy our dream home. We were advised that we should forget buying the property as we would never get it through in time under the un... See more

Rated 5 out of 5 stars

Would 100% recommend. Worked with Sian Charity, very proactive and patient. I had a few requirements for my mortgage & Sian managed to find a deal to address all my needs. Prompt responses and always... See more

Rated 5 out of 5 stars

We are first time buyers and have had the pleasure of having Paul from The mortgage Zone help us along the way. He has definitely made a stressful time, less stressful! He has also been great at getti... See more

Rated 5 out of 5 stars

Couldn’t recommend Becky and Sian, and the wider Mortgage Zone service, highly enough. They’ve been helpful, communicative and prompt from start to finish. They took all the stress out of being a fi... See more

Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

The Mortgage Zone Ltd is a private limited company incorporated since 17/01/2000. The Mortgage Zone Ltd is authorised and regulated by the Financial Conduct Authority. We take great pride in providing independent, impartial advice. We will take the time to review your circumstances, understand your current arrangements, your goals, and your aspirations. We will guide you through your options, research the whole of the market to help source products which are suitable for you. We are a small local family run business and our main aim is to help you when it comes to mortgages, re-mortgaging, life assurance or general insurance (buildings and contents etc). Also, under the same roof we have a lettings and estate agency that could provide their services if you should need to rent or sell your property.


Contact info

4.9

Excellent

TrustScore 5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They made the impossible happen

A huge thank you to Paul for making it possible for us to buy our dream home.

We were advised that we should forget buying the property as we would never get it through in time under the unconditional auction terms, Paul proved them wrong.

The level of service, care and professionalism has been outstanding.

Couldn't do enough for us and some appointments were even made at the weekend.

We appreciate all of your hard work Paul and wouldn’t hesitate to recommend you to others.

Thank you Mortgage Zone.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage

I had an excellent experience with The Mortgage Zone. Paul handled my case and genuinely went above and beyond. He was professional, patient, and always available to answer questions. The whole process felt smooth and well‑managed thanks to him. I’d happily recommend Paul and The Mortgage Zone to anyone looking for reliable mortgage advice.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and Knowledge

Paul has been very helpful to me and my wife. As first time buyers we did not know anything about mortgages and Paul has a wealth of knowledge about which has made the whole process easy!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend

Would 100% recommend. Worked with Sian Charity, very proactive and patient. I had a few requirements for my mortgage & Sian managed to find a deal to address all my needs. Prompt responses and always going the extra mile - supported me throughout post mortgage deal secured until I got the keys!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

The mortgage zone limited

From the very first phone call, Paul simms at the mortgage zone, was very helpful, full of advice and help, he could not do enough for us on our journey into buying our first home, even down to the littlest detail to personally hand dropping important letters to our door, the after care and phone calls made to him during our time was dealt with very efficiently, would 100% recommend him and the whole company.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used Paul for a number of years now on a few different mortgages and he’s been great, explaining all the jargon and making sound recommendations. Highly recommended and definitely use again. Thanks Paul

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service - Thank you Sian!

Huge thank you to sian charity for her help throughout our remortgage process, she could not of been more helpful, securing us a great deal and providing some brilliant advice throughout the whole process, as well as brilliant communication, and quick results!

Would not hesitate to recommend to anyone who is remortgaging or taking out their first mortgage! 10/10

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

What a brilliant job Sian Charity has…

What a brilliant job Sian Charity has done sorting out my mortgage, no hassle and Sian really went the extra mile to help me get the best deals and advice possible. Thank you again Sian and The mortgage zone

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Support and Service

I can't rate Sian highly enough.

She has been amazing from start to finish, not only helping with mortgage advise but helping navigate the whole sale and purchase process from start to finish.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Buy to let

I contacted paul simms with regards to obtaining a buy to let mortgage and within a couple of days I received my mortgage offer.
An excellent service from this company

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Paul Simms Mortgage Zone

I contacted Paul Simms as he was recommended to me by another family member who he assisted in getting a Mortgage. Paul is absolutely brilliant, he has kept us updated on everything that has been happening in the process. He has liaised between the Estate Agent and the solicitor and kept us in the loop. When our first purchase fell through he sent us links to other properties the we may find suitable. Paul is a lovley Man very polite and professional. I would highly recommend the Mortgage Zone and if you can get Paul your in excelent hands

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended by family he's amazing

We had been recommended Paul Simms by a family member.
We have been so well supported by Paul he's not let us down at all this journey to buying our first home together was made so much better having Paul by our side. We have emailed at some crazy times and been so shock to get a reply. I Don't think he ever stops working.
If you want someone who's got your back then you need Paul Simms in your corner his experience and knowledge is second to non.
Job well done Paul Simms thanks again
Sharon and Tina

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from Paul Simms at the Mortgage Zone

I highly recommend Paul Simms and his team.
Even when my remortgage offer fell through at the last minute.
Paul rearranged a new mortgage offer within a few hours. Even keeping the same solicitors. While he was also arranging a new mortgage on another property for me aswell.
I've used Paul for everything over the past 25 years.
I wouldn't trust anyone else.
Paul has always kept me well informed every step of the way.
10/10 Thank you.
Scott G.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Sian is amazing!

Sian is amazing!
I have had my mortgage sorted in the past with sian, and have recently had my mortgage renewal sorted.
She made the process incredibly straight forward and easy for me. As someone who finds this sort of stuff difficult to get my head around + with a new baby to take care of, I can't thank Sian more.

If your looking for a stressfree process with everything taken care of for you, don't hesititate! <3

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

What can we say,Paul definitely goes…

What can we say,Paul definitely goes the extra mile and beyond to get your mortgage over the line, he worked tirelessly on our mortgage advising us on what we should do after tge first application failed and then sorting everything so that the second time all worked out,,, fantastic service 👏 we will definitely use his services again and would not hesitate to recommend his services,,,,Thankyou so much Paul

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Experts in what they do!

My first experience with Paul Simms was 10 years ago and was outstanding. He went over and above to help and support us through a process that was alien to us. I highly recommend Paul and the team. I recently bought another house, my first port of call was of course, Paul. Sian Charity assisted us in the same way, fast, efficient, informative and friendly. The team are such a pleasure to deal with and provide outstanding customer service! Many thanks!

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

I engaged with this company early 2024

I engaged with this company early 2024, from the minute i met with Paul Simms i knew he was the man for the job, Honest, trustworthy and happy to help through out the whole process. I would highly recommend them.

June 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look