Toad Hall Cottages Reviews 235

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations of the properties, often highlighting stunning views and convenient access to local amenities and attractions. The quality of the accommodations is frequently commended, with many reviewers finding them well-maintained, comfortable, and accurately described. People also appreciate the professional and helpful staff, noting their efficiency in handling bookings and resolving issues. The booking process itself is often described as easy and seamless. However, some customers also noted issues with facilities, particularly regarding cleanliness in certain properties, with mentions of dirty surfaces, stained bedding, and unpleasant smells. A few other people also felt that some properties lacked practical features like secure fencing for pets or adequate hanging space, and some experienced problems with amenities such as Wi-Fi or hot water.

What people talk about most

Location

Customers had positive experiences with location, frequently praising the beautiful and ideal settings of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high standard of accommodation,... See more

Facilities

Clients share ambiguous opinions on facilities. Many reviewers praise properties as beautiful,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently highlight the helpfulness,... See more

Booking process

Consumers find the booking process to be positive, highlighting its ease and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Toad Hall Cottages has an excellent easy to navigate website that gives you more information than many others including good photos of holiday properties. Payment is easy too. If you need to call them... See more

Rated 5 out of 5 stars

We have used Toad Hall Cottages for all our stays in south Devon since our children (now almost grownup) were babies. Easy booking, professional staff and quick to solve any issues. We must have staye... See more

Rated 5 out of 5 stars

We have booked multiple holiday cottages with Toad Hall and all of them have been excellent and exactly as described. When there have been issues then Toad Hall have been amazing in their responsive... See more

Rated 5 out of 5 stars

We have booked many times with Toad Hall Cottages and always had a great experience and holiday. The property is as described, clean, and everything works. Booking is simple and communication has been... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended for South Devon holidays

We have used Toad Hall Cottages for all our stays in south Devon since our children (now almost grownup) were babies. Easy booking, professional staff and quick to solve any issues. We must have stayed in over 10 properties altogether, returning to some of them. We will use them every time.

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Beware! Negative reviews are deleted

Beware!! The Toad Hall Cottages website doesn’t show ‘real’ reviews and anything negative is deleted. This is giving potential customers a false representation of the property. My review was deleted earlier today.

My review for 5 Peninsular Court in Sandbanks, Dorset was as follows..
The mattress was terrible, it sank as soon as you lay or sat on it. It was extremely uncomfortable and although a mattress topper was provided, this made no difference. The pillows were stained yellow, the slats underneath the mattress were broken and there was clothing from past guests left. There were no sanitary bins provided in the bathrooms, the only bin available was in the kitchen. There was sand in the bath and shower and on the balcony cushions. Items left from previous guest's underneath the sofa and stained cushions in the living room. The location was incredible and only a 2 minute walk from the beach. The area was quiet and the property was a really good size.
Unless vast improvements are made, we won’t be returning to this particular property.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Toad Hall Cottages are great

Toad Hall Cottages helped us find just the right place in South Devon for us. We had a lovely holiday. They were helpful and efficient in the business arrangements and even took the trouble to phone us when we were on our journey to say we could arrive a little earlier at our cottage as the housekeeping team had it ready in plenty of time. Altogether a very positive experience!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful cottage

Beautiful cottage - well furnished and in a very quiet hamlet. Near to South Pool and the lovely Millbrook Inn, and a short drive to East Portlemouth and the gorgeous beaches on this side of the estuary. Nice welcome pack too!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great holiday cottage experience

I have used Toad Hall Cottages several times for family holidays in both Devon and the New Forest. The properties have always been very clean and well looked after. I would highly recommend.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Third Year of Toad Halling

This is the third year in a row that we have used Toad Hall Cottages. Hopefully that speaks for itself, but to add more flesh to the bone I have always found the properties well sourced, well look after, clean and in great locations and we’ve used Toad Hall to stay in properties from as far west as Pendeen, as far South as St Keverne and as Devonly (?!?) as Hope Cove.

Communication is always clear and concise. I’ve never had a course to contact them during our stay as everything has been as they assured it would be.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful accommodation

Beautiful accommodation, very clean with all necessary facilities. Received a phone call to say the place was ready for us before the official check in time. Highly recommended.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

We have used Toad Hall Cottages many…

We have used Toad Hall Cottages many times and consider them a very professional company. The communication is superb and have never had an issue in all the years we have been using them. We have never been disappointed with any of the properties they look after, and will certainly be booking with them again. Stay July - August 2025

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great holiday 5 stars all round

We cannot fault the cottage , it was a great location , clean and spacious .
The added extra of the beach hut was a fantastic and so useful
We were impressed that Toad Hall rang us and said the cottage was ready an hour before the official time
We will definitely book through Toad Hall cottages again

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Just what we needed!

We thoroughly enjoyed our return visit to Lower Goosewell Cottage, finding it just as we remember. The location is perfect for golf, tennis, beach, pub and shop and the house is extremely comfortable and clean. The welcome pack of scones, jam and clotted cream is an added bonus!

August 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look