It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company. I chose this brand because of its reputation, and I was genuinely e... See more
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wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with fam... See more
Company replied
Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The... See more
Company replied
(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once agai... See more
Company replied
Company details
Written by the company
To'ak Chocolate is made from rare Ecuadorian Nacional cacao beans. Using a unique barrel aging processes, we create extremely limited editions of luxury single-origin dark chocolate. Discover To'ak Chocolate today.
Contact info
3.1
Average
267 reviews
Hasn’t replied to negative reviews
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Excellent taste..so far I've tried…
Excellent taste..so far I've tried three different one's and have not been disappointed. Hope to try others soon.
September 11, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you Steven! We're so pleased to hear that you have enjoyed three of our unique bars to date. May I suggest you consider one of our specialty aged bars? The Kampot Pepper has a lovely balance between floral notes and the light spice of the pepper. And our Palo Santo is typical of Ecuador, it has hints of pine, mint and coconut and enjoys a lovely creamy finish. We look forward to being of service again soon! All the best from our team in Ecuador — James.
Amazing service and amazing chocolate !
Amazing service and amazing chocolate.
Maybe the packaging is slightly too big.
Galapagos - Harvest 2018
September 10, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you Davide! We are pleased to receive your great feedback and very happy to learn that you enjoyed our special Galapagos chocolate. Take care and best regards from our team — Carl
Great experience
I ordered my products from To’ak to South Korea. Even though I was worried about the quality of the delivery because of the distance, staff members were very well organized and kept me informed until the products arrived safe and well. I recommend anyone who is looking for a great gift to try To’ak.
September 10, 2020
Unprompted review
Reply from To'ak Chocolate
Hello Sang, thank you for the kind review. We are always excited to share our unique chocolate with connoisseurs around the globe. We hope the recipient was thrilled with the kind gift. Warm regards from our team in Ecuador — James.
The card should be wrapped in a plastic…
The card should be wrapped in a plastic or other type of cover, because with the amount of ice and the low temperature you put in the package it is very easy for the card to be wet.
September 9, 2020
Unprompted review
Reply from To'ak Chocolate
Hi Mike, thank you for entrusting us to deliver your gift. We appreciate your feedback and will be sharing this with our fulfilment team. The weather has been particularly warm recently and as a result we had to add some extra ice to our shipments. It's a good suggestion to provide better protection for gift cards and gift wrapping. Best regards, James.
Prompt service
Prompt service, fine chocolate, I like their missions
September 7, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you Lee for your kind review. We are pleased to hear that you appreciate our mission. It is a very important part of what drives our passion us to make fine chocolate. Without a healthy and diverse environment and sustainable supply chains chocolate just isn't as delicious. Please visit us online soon! All the best from Ecuador — Dennise.
Great company and product.
September 6, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you Alan for your continued support. We're thrilled that you have been able to enjoy a wide selection of our unique chocolates. Warm regards from the team in Ecuador - James.
The best taste ever
I had a sample of this chocolate while doing business I South America, and, I never forgot the wonderful taste. Could never find anything like it in the USA, until I found this web site. You must taste and be spoiled.
September 4, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you John for the best review ever :-) and for visiting Ecuador — the birthplace of cacao. We're glad you enjoyed our Galapagos Harvest bar and our T.cacao Powder. We look forward to hearing from you again soon. Thanks - Carl.
Loving every second
A present for a friend and she's loving every part of it from the packaging to the chocolate...
September 4, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you Anthony for your continued support and the kind review. We're thrilled to help put a smile on the face of another chocolate lover. Warm regards from our team in Ecuador — James.
Buyers be ware
Buyers be ware, 50.00 you get nine very small pieces of chocolate in the box total, what a waste an scam. Plus the wasted trash sent in the box was more than your small box of chocolate, terrible shame on you!
August 31, 2020
Unprompted review
Reply from To'ak Chocolate
Hello Paul,
Thank you for your review and we're sorry to hear that you were not satisfied. We understand that value is a subjective concept. We do our very best to create high quality chocolate in a way that respects and protects the endangered varieties of cacao, pays farmers a living wage price for their work, and helps consumers enjoy a chocolate experience that values the true cost of fine chocolate.
We also continue to work with our shipping partner to encourage them to seek the most sustainable shipping solutions — especially for the summer months, when we need to balance the need to ensure your chocolate arrives in good condition.
We will reach out to you offline to see how we can rectify the situation.
Warm regards,
James.
Amazing chocolate from people who care!
The chocolate was exquisite and I appreciated the concern for keeping it intact during the delivery with the extra insulation.
August 30, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you Armando for your kind review. We are pleased to hear that you enjoyed the chocolate experience and that it arrived in great condition. Warm regards from our team in Ecuador — Dennise.
The reason for this review is that I…
The reason for this review is that I have not received the chocolate yet. Shipping date, at time of purpose, was indicated as after 26 August. See no point in asking me what I think if I have not received anything. You should change your software to ask once the goods have at least been shipped. I love the product itself, but this follow up is set up poorly.
August 19, 2020
Unprompted review
Reply from To'ak Chocolate
Hello Donna, you have a fair point! Unfortunately the software we use to invite users to leave a review has a 'one size fits all' setting. This means we can only set it to send the invitation after X number of days. As you mention, your order is scheduled to ship on the 26th August. We hope once it arrives you thoroughly enjoy our quality chocolate from Ecuador :-) Warm regards from the team — James.
Haven't tasted yet but very good…
Haven't tasted yet but very good package and delivery speed.
August 12, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you for the review. We hope you enjoyed the wonderful selection of fine chocolate that you ordered. All the best — Dennise.
Couldn’t make an order
Couldn’t make an order. They asked for various forms of payment other than credit card after they claimed my card was declined but I saw the charge post to my account. Super sketchy.
July 20, 2020
Unprompted review
Reply from To'ak Chocolate
Hello Deric, as per our discussion via email we were unable to process your order as our e-commerce platform (Shopify) blocked your payment and labelled it "high risk of fraud". We understand that occasionally Shopify gets it wrong, so we contacted you immediately to offer two alternative forms of payment (PayPal or Zelle transfer). Since we did not hear back from you after clarifying that the payment methods we offered were to accounts held in the USA (a concern that you higlighted), we issued a full refund on the 15th of July. You were issued an email confirmation the same day. Normally refunds take between 4-5 days to appear on your account, therefore it should be on your card very shortly. We are sorry that we were unable to assist you with your purchase but our policy is to follow the security measures of Shopify. When we asked Shopify about the alert on your order they said that other orders processed on their system using the same credit card had been reported as fraudulent. You may wish to contact Shopify to resolve the issue and ensure it doesn't happen with any future purchases. Sincerely, James.
Reply from To'ak Chocolate
Thank you Thomas for the kind words. We are pleased that you enjoyed our 100% bar and powder, as well as our Harvest Mini Bars — a great selection of our different offerings. We hope to welcome you back soon! Warm regards from our team in Ecuador — James.
An incredible dark chocolate that…
An incredible dark chocolate that allows you to explore the complexity of chocolate's key ingredient of cacao while also feeling good about how it's sourced.
July 16, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you Ryan for the positive review! We appreciate your support and passion for sustainably sourced chocolate products. All the best from the To'ak team — Carl.
Galapagos was good—- smooth— but way…
Galapagos was good—- smooth— but way too much packaging.
July 16, 2020
Unprompted review
Reply from To'ak Chocolate
Hello JER, thank you for your kind and honest review. We are pleased to hear that you enjoyed our Galapagos bar and we commit to raising again the issue of shipping packaging with our fulfilment partner. During the summer months it can be challenging to ensure the chocolate arrives in excellent condition unless it is very well protected. Having said that we know that we can always strive to do better. Warm regards from Ecuador — Dennise.
Reply from To'ak Chocolate
Thank you Laurance for your order and the kind review. It's a pleasure to have clients in all different regions of the world. We very much look forward to welcoming you back again soon. Warm regards from the team in Ecuador, Carl.
Both drinking chocolates were…
Both drinking chocolates were extraordinary. And the Galapagos Safari Camp chocolate was the most delicious chocolate bar I've ever tasted!
July 12, 2020
Unprompted review
Reply from To'ak Chocolate
Dear Santiago, thank you for the very generous words. We are truly thrilled that you enjoyed our Galapagos edition, in partnership with Galapagos Safari Camp, as well as our special drinking chocolates. Please stay in touch and we look forward to welcoming you back! Warm regards from Quito, James.
Some of the best chocolates I have…
Some of the best chocolates I have tried! Very very delicious!
July 11, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you Joan for your kind words. We are thrilled to hear you enjoyed the chocolate! We look forward to hearing from you again soon. Best regards, Dennise.
Excellent product and service!
July 11, 2020
Unprompted review
Reply from To'ak Chocolate
Thank you Jon for the kind review! We are pleased to hear that you enjoyed the selection of products that you ordered. Our T.cacao Everyday 100% cacao powder is a great addition to your daily regimen for a clean, healthy and delicious energy boost. Take care and best regards from the team! — Carl
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