Toastybody Reviews 

339
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, most reviewers were somewhat happy with their experience overall. People often mention that the heated clothing is well-made, effective at keeping them warm during cold winter weather, and very comfortable to wear every day. Consumers also appreciate the helpful support team, noting that customer service representatives are quick to resolve issues and send prompt replacements when needed. However, some customers also noted that delivery times can occasionally be quite slow, with packages arriving late or in multiple separate shipments. Reviewers frequently mentioned that clothing sizes run quite small, meaning people need to pay careful attention to measurements before placing an order.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported across various heated... See more

Order

Reviewers highlight ambiguous aspects of order processes, as experiences vary significantly among consumers.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, several reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had quite an adventure waiting delivery. The battery pack part of the purchase apparently was delivered to Ontario, California and spent several days there before it was turned around and forwarded. F... See more

Company replied

Rated 4 out of 5 stars

Ordered an XL with battery, took about 3 weeks to arrive. Was too small for me. I'm size 14 normally. Contacted cust service and they were amazing!! 2 weeks later received 1XL which was a little bigge... See more

Company replied

Rated 4 out of 5 stars

The body warmer is a great addition to a cold winter to help keep you warm. I initially only bought the body warmer as I assumed it would work with any type of battery pack. This was not the case, it... See more

Company replied

Rated 4 out of 5 stars

Received within acceptable time have charged battery pack and turned on appears to be working. Brought specifically for a birthday gift so hasn't been worn yet. I researched heated clothing extensivel... See more

Company replied


Company details

Written by the company

We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.


Contact info

3.4

Average

TrustScore 3.5 out of 5

339 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(339)

269 reviews in the last 12 months

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Rated 1 out of 5 stars

You are fighting me about a full refund…

You are fighting me about a full refund of a product i bought that was defective,I DONT understand why you just wont credit my credit card in full and i sill sent back my purchase. What a BAD COMPANY TO DO BUSSINESS WITH, NEVER AGAIN WILL I EVER BUY FROM YOU DONNA COLELLA

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Took weeks to ship

Took weeks to ship. Worse quality than $100 options from Amazon. Took weeks to reply to a return request. Now fighting me on return.

Do not purchase.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Christmas gift

Gave this as a Christmas gift and the individual loves it. Size fits perfect. Battery pack came fully charged and vest was usable from the moment they received it.

December 25, 2025
Unprompted review
Rated 2 out of 5 stars

Short sleeves.

Please refer to previous emails. In essence, I told you that XL fits in the body but the sleeves are 3" too short. I tried it yesterday when I went golfing & it was too restrictive to swing because of the short sleeves. Also, I didn't feel any warmth unless I had it set at the hottest setting

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Overall a great purchase

Overall a great purchase. Product does as advertised, and is an excellent warming layer to have for those cold-weather months. I would love to see more tailored fit options going forward.

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Partial delivery of poor quality products

Order value £389.94 for 4 heated gilets and 4 power banks.
The gilets that arrived were very poor quality — tiny sizing and cheap, unpleasant material.
The power banks were never delivered and have been “in transit” for over 45 days, with no tracking updates since 1 December.
Customer service keeps blaming the courier and refuses to issue a refund, despite the order being clearly undelivered.
Poor products, incomplete delivery, and stalling customer service. Avoid.

January 7, 2026
Unprompted review
Rated 3 out of 5 stars

Delivery seemed much slower than…

Delivery seemed much slower than expected (approx 3 weeks).

One arm doesn't seem to hat up as well as the other however customer care seems to be all over it, which is good.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars

If I could give 0 stars, I would. Absolutely horrible experience. The sizing is completely off, and despite being marketed as an American company, the items ship from China—arriving in Shein-style packaging, which says a lot.
Customer service appears to not exist. I’ve received no response for over two weeks, yet they somehow have time to reply to public complaints online. Extremely disappointing and misleading.
"reach us by email" so please respond to your emails??.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Considering I ordered this for

Considering I ordered this for
Christmas in early December, I was pleased to receive it a week before Christmas. My wife has used it once and it kept her nice and warm. Can't wait until my son's baseball season to start to really put it to the test, spring HS baseball in Ohio is no joke

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. It started with a social media ad that targeted me because I had googled heated long johns. I ordered. The product came 27 days later from CHINA. The product was a size small. I ordered a medium. The product also feels like low quality sweat pants not thermals. They won't refund me. They told me I could only get store credit even though their policy is 30 day returns. It's total fraud, as you read reviews, this is what happens to others.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

I had to return a Gilet as it was too small, they responded to my request to return and reorder very promptly, they sorted everything for me with ease and professionalism. I would highly recommend Toastybody. Thank you Tess

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Crooks - steer clear

Delivery took way longer than they said and sizes were a lot smaller than expected. When asking for a refund they agreed, however never sent the money. I followed up many times. I am guessing these people are crooks. Definitely would not deal with them again or recommend them. Stupid me lost $1000.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Heated Gilet

The gilet I received was too small. I requested a larger size. This was promptly provided and I was not required to return the original gilet. Great stuff.

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a heated gilet and batteries …

I ordered a heated gilet and batteries on the 9th of December as a present for Christmas, it was supposed to arrive on the 23rd. The gilet arrived on the 27th and still waiting for the batteries.Enquired several times about the delivery of the batteries but all i get is they are still in transit. It is not a very good Christmas present as it does not work and no gurantee that it will work as there are no batteries for it.

January 4, 2026
Unprompted review
Rated 4 out of 5 stars

The sizes were smaller than expected

The sizes were smaller than expected. However, the comfort and functionality of the products were spot on. Very warm and easy to move in. We would order again, knowing we should size up in the pants. Also, you have to order the batteries separately, as they do not come with the clothes.

January 3, 2026
Unprompted review

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