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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their helpfulness, politeness, and extensive product knowledge, making their shopping experience pleasant and efficient. The quality of the products, particularly jackets and fleeces, is frequently highlighted as excellent, with many appreciating their warmth, durability, and practical features. Reviewers also commend the customer service for being easily accessible, going above and beyond to assist, and providing a genuine, friendly approach. However, some people were dissatisfied with product quality, specifically mentioning issues with jackets where the filling clumped after washing despite following instructions, or where zips failed prematurely. These customers also reported negative experiences with customer service regarding these issues, feeling that their concerns were dismissed or that the company did not take responsibility for defective items.

What people talk about most

Product

People report positive experiences with products, praising the quality, fit, and value of items like jackets,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Customers had positive experiences with quality, often praising the excellent discounts and quality clothing,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lacey was really helpful finding me the item I needed by even going into the stock room to find additional items. I’ve not been to the shop before so will consider going again thanks to her positive &... See more

Rated 4 out of 5 stars

Overall, a great experience but 4 stars because of confusing communications at the beginning. I bought a fleece from TOG24 website but it wasn't suitable for my son. I found it difficult to find a... See more

Rated 5 out of 5 stars

This happy customer. The 2 gentlemen at the TOG24 Swindon outlet store are fantastic examples of great customer service. Both helpful, patient, and knowledgeable about the products - I have left th... See more

Rated 5 out of 5 stars

I’m more than impressed with the service given inthe Trentham gardens store. The staff are helpful and polite. I was served by a young lady who helped me find the items I was looking for. Customer se... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

TOG24 stands for “Truth Over Glory Everyday”. We’re not about the “Glory” side of the outdoors; Planting flags on mountains or skiing down sheer ice walls, we’re about the “True” outdoors that everybody can be involved with; walking with friends to the pub or skiing with the family to a bar. Based in the Spen Valley town of Heckmondwike, initially produced footwear, branched into sports bags and football kits in the 70's before finally landing on waterproofs and fleeces. As the brand grew in popularity skiwear and casual clothing were added. We manufactured all our clothing in the head office we still own today, however, to ensure we stayed competitive and to keep our doors open, it was with a heavy heart that we began producing overseas. Whatever the product was, it had to fit into our motto... TOG24 are a product of our location in the Spen Valley, Yorkshire; we try to do things right, we don’t believe in the marketing hype that’s out there and everything we make represents quality and value for your hard earned pound. And while we no longer manufacture here (that stopped in 2010) all our products are still proudly designed in the Spen Valley TOG24 began with the factory shop in Heckmondwike. Originally carpeted in off cuts of fleece and selling seconds and ends of lines out of cardboard boxes, the store did so well that we stopped trying to sell TOG24 to other people’s shops and set up our own chain of stores. TOG24 now sells from over 60 outlets across Britain and Ireland, (and for the biggest bargains you can still visit us at our original factory shop in Heckmondwike).


Contact info

4.2

Great

TrustScore 4 out of 5

592 reviews

5-star
4-star
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1-star

Replied to 52% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Padded summer jacket

Love the padded summer lightweight jacket . I have been looking for a while perfect powder blue colour .
The assistant was very helpful too . I have had tog 24 clothing before and it is good quality clothing at very reasonable prices that always fit correctly and look smart even though it’s casual wear.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Visited the TOG24 outlet Clacton

Recently visited the TOG24 outlet at Clacton.
Store was lovely and clean. All items displayed neatly and in size order.
Could easily find what was needed without assistance. Staff were present if needed. Decided on two waterproof jackets.
Callum B served me at the till and he was polite, friendly and efficient.

May 4, 2025
Unprompted review
Rated 1 out of 5 stars

Useless beautiful jacket that traps moisture inside and leaves you wet

I've have had the Keld Women's Softshell Long Jacket for over a year after comparing many different ones. I chose this one because the length was perfect, it was lightweight, and it was minimalistic. I could not imagine that would be the biggest waste of money I ever made. While the jacket is waterproof, it traps moisture inside, leaving you wet and smelly. Thus, it contradicts TOG24 description when it claims it is "breathable". I can only use it for 5 to 10 minutes because, after that, my clothes get wet and I will get a cold. It also takes a whole day to dry from the inside, which is very inconvenient. So I would not recommend buying it to anyone.

May 24, 2024
Unprompted review
TOG24 logo

Reply from TOG24

Hello,

Thank you for taking the time to leave your feedback, and we're really sorry to hear that your experience with the Keld Women's Softshell Long Jacket hasn’t met your expectations.

We understand how frustrating it must be to feel uncomfortable in a jacket that you had high hopes for, and we genuinely regret that the breathability didn’t work as expected for you.

As our Customer Care Team mentioned, the breathability of waterproof jackets can be affected by the type of clothing worn underneath. Cotton, for example, tends to hold onto moisture rather than wick it away, which can lead to the issues you've described. We usually recommend moisture-wicking or technical base layers for the best experience with breathable outerwear.

That said, we absolutely want you to feel confident in your gear. If you'd like to visit your nearest store with your proof of purchase, our team would be happy to take a closer look and see what we can do to help resolve this.

Thanks again for your feedback — it’s really important to us, and we’ll be sure to pass your comments on to our product team as well.

TOG24

Rated 5 out of 5 stars

I love this jacket

I love this jacket. It feels really soft and has a muted blue colour. There is a fleecy lining so no need to wear anything else. It's light and the cuffs can be loosened or tightened depending on the weather. Love the hood too an actual one not a roll out one. Just love it. Simple but effective

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

A good company …

Bought a lovely men's gilet for a gd price. Quick delivery with royal mail and it was processed my order very quickly and efficiently. I nearly got put off with the reviews not being higher but I am very impressed and will definitely order again from tog 24 without hesitation.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Stop misselling with completely inaccurate sizing

Sizing is absolutely ridiculous. I have s tiny 7 year old and he could barely get the 8-9 jacket on. It irks me that when a product is described incorrectly and is not fit for purpose that I am still paying the shipping fees and therefore only get a partial refund. Not worth the risk. I hope someone with more time on their hands legally forces Tog24 to refund shipping costs because I'm fairly certain that it is illegal to missell in this way.

March 8, 2025
Unprompted review
TOG24 logo

Reply from TOG24

Hello,

Thank you for sharing your feedback. We're sorry to hear that you had difficulty with the sizing of the jacket and that your experience didn't meet expectations. We take these concerns seriously and are constantly working to improve our sizing descriptions to better serve our customers.

Regarding the shipping fees and refund process, we do understand your frustration and apologise for any inconvenience caused. We strive to ensure our customers are fully satisfied, and we'll be reviewing your feedback internally to ensure our policies are as clear and fair as possible.

We appreciate your input and hope to have the chance to resolve this to your satisfaction.

Thanks,
TOG24

Rated 5 out of 5 stars

Emily was very informative

I bought a jacket from Tog24 Livingston shop and when I went to the counter to pay Emily told me that if anything went wrong with my new jacket in the first year, I was to take it back to the shop and they would try and fix the problem and if they could not fix it I would get a new jacket! This is the first time that I have ever had this advice from any shop when buying a jacket. I will definitely be back to this shop.

March 6, 2025
Unprompted review

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