Lacey was really helpful finding me the item I needed by even going into the stock room to find additional items. I’ve not been to the shop before so will consider going again thanks to her positive &... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall, a great experience but 4 stars because of confusing communications at the beginning. I bought a fleece from TOG24 website but it wasn't suitable for my son. I found it difficult to find a... See more
This happy customer. The 2 gentlemen at the TOG24 Swindon outlet store are fantastic examples of great customer service. Both helpful, patient, and knowledgeable about the products - I have left th... See more
I’m more than impressed with the service given inthe Trentham gardens store. The staff are helpful and polite. I was served by a young lady who helped me find the items I was looking for. Customer se... See more
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
TOG24 stands for “Truth Over Glory Everyday”. We’re not about the “Glory” side of the outdoors; Planting flags on mountains or skiing down sheer ice walls, we’re about the “True” outdoors that everybody can be involved with; walking with friends to the pub or skiing with the family to a bar. Based in the Spen Valley town of Heckmondwike, initially produced footwear, branched into sports bags and football kits in the 70's before finally landing on waterproofs and fleeces. As the brand grew in popularity skiwear and casual clothing were added. We manufactured all our clothing in the head office we still own today, however, to ensure we stayed competitive and to keep our doors open, it was with a heavy heart that we began producing overseas. Whatever the product was, it had to fit into our motto... TOG24 are a product of our location in the Spen Valley, Yorkshire; we try to do things right, we don’t believe in the marketing hype that’s out there and everything we make represents quality and value for your hard earned pound. And while we no longer manufacture here (that stopped in 2010) all our products are still proudly designed in the Spen Valley TOG24 began with the factory shop in Heckmondwike. Originally carpeted in off cuts of fleece and selling seconds and ends of lines out of cardboard boxes, the store did so well that we stopped trying to sell TOG24 to other people’s shops and set up our own chain of stores. TOG24 now sells from over 60 outlets across Britain and Ireland, (and for the biggest bargains you can still visit us at our original factory shop in Heckmondwike).
Contact info
Mileta Sports Ltd, Spen Vale Mills, Station Ln, WF16 0NQ, Heckmondwike, United Kingdom
- customerservice@tog24.com
- tog24.com
4.2
Great
592 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
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Good customer service
Mark at Swindon outlet was very helpful with finding things and gave a very good customer experience
July 8, 2025
Unprompted review
Did not like giving email address for…
Did not like giving email address for recipt ,so should have cancelled there and then only the shirt was a gift , and now I need to think of a way to break the security tag off (big round thing)
Otherwise shirt is Fab but will NOT shop there again.
July 8, 2025
Unprompted review
Reply from TOG24
Hello,
Thank you for taking the time to share your feedback.
We're really sorry to hear about your recent experience. While we're glad to know you liked the shirt itself, we understand your frustration regarding the receipt process and the security tag issue.
We’d really appreciate the opportunity to make things right—please reach out to our Customer Care Team so we can help resolve the situation and ensure you’re fully satisfied.
Thank you again for your feedback—it helps us improve.
Best regards,
TOG24
I’m more than impressed with the…
I’m more than impressed with the service given inthe Trentham gardens store. The staff are helpful and polite. I was served by a young lady who helped me find the items I was looking for. Customer service with a smile and a genuine attitude and conversation doesn’t go unnoticed. Thank you Kerri for your help today
June 30, 2025
Unprompted review
Warm, light & packable - Perfect! Excellent Store Service!
I have been looking for a warm light insulated jacket for campsite after trekking. The North Road 800 fill power Down Insulated jacket is perfect. Yes material is thin and I wouldn't recommend for dog walking or for wearing when actually exerting myself on the trail as although has an amount of breathability I imagine would not be enough once you get going. However for me on the campsite after sun goes down and a supplement to my sleeping bag during a cold night it is perfect. Also looks good for a cold night out on town. Packs down into chest pocket as well. All in all for my requirements fantastic warm light jacket 110%
In addition to the product my experience with the O2 Store could not be faulted and again gets 110%. I emailed them for their advice, availability, sizing and confirmation of location. They responded within a couple of hours. I was nervous re sizing when reading previous reviews so felt that seeing the product in store was important. I am 42R in a blazer, the medium was perfect! THANKYOU for polite efficient service!
June 21, 2025
Unprompted review
Really good products / service
I've been caught out recently by a couple of low-quality, return-at-vast-cost-to-China clothes sales companies on the internet, so it's nice to be able to give a good review to another online sales company: Tog 24. Good quality products with consistent sizing. Any returns are dealt with an efficient and reasonably-priced return service, followed by a prompt refund. I now have a number of their polos, including some I bought a few years back. And based in Yorkshire, I believe.
June 18, 2025
Unprompted review
I visited Tog24 Clark’s Village outlet…
I visited Tog24 Clark’s Village outlet store the staff were very friendly & helpful i found what i was looking for great service as usual.
June 16, 2025
Unprompted review
What a cheek
I cannot believe that I have been charged £3.95 for an online return which I took back to a store
June 13, 2025
Unprompted review
Reply from TOG24
Hello,
Thank you for your review.
We are sorry to hear your delivery fee was not refunded when you returned the goods to one of our stores.
Please may we ask that you reach out to our Customer Care Team who will be able to look into this matter further.
Thanks,
TOG24
Lovely staff and beautifully organised shop!
Hats off to the lovely staff at Tog24 at The Boulevard, Banbridge! The shop was tidy, clean and the staff smiling, friendly and helpful. Best of all, all the clothes on the rails were ordered in size from smallest to largest. This made it so easy to find the right size, and I appreciate all the effort that goes into maintaining that organisation. Well done and it was a pleasure to shop there today!
June 12, 2025
Unprompted review
Bought this in the end of season sale a…
Bought this in the end of season sale a bargain nice fit, only down side is I find the arms a bit tight and I’m not a big guy, 9/10
February 27, 2025
Unprompted review
Great customer service
Great customer service, friendly cheerful staff, great bargain on jacket!
June 4, 2025
Unprompted review
Really helpful staff that were patient…
Really helpful staff that were patient and knowledgable.
They even rung the Hornsea shop (my local store) to clarify if I could return it if I changed my mind.
May 27, 2025
Unprompted review
Good quality products
Good quality products. Extremely welcoming and helpful staff.
May 25, 2025
Unprompted review
Good quality
Assistant was very helpful and knowledgeable about the items. Quality of the garments are good. So much so my partner purchased both a jacket and gillet from the same range.
May 22, 2025
Unprompted review
Guys in store were so informative and…
Guys in store were so informative and helpful. Recommend a visit. Excellent quality clothing.
May 23, 2025
Unprompted review
2nd hand swim shorts
Both items looked good in the shop, but there was a Tesco receipt in the swimshorts pocket from September 2024 . So these were obviously worn before !!!
Eughh
May 17, 2025
Unprompted review
Reply from TOG24
Hello,
Thank you for bringing this to our attention, and we're very sorry to hear about your experience. This is certainly not the standard we aim to uphold, and we understand how disappointing this must have been.
We take matters like this very seriously, and we’d like to investigate it further. Please reach out to our Customer Care Team at customerservice@tog24.com with your proof of purchase. Once we receive the necessary details, we’ll be able to look into this thoroughly and work towards a resolution.
We sincerely apologise again for the inconvenience caused and appreciate the opportunity to make this right.
TOG24
Tog24
ALDEN MENS HoodieDark Gary MARL
It is very nice and warm hoodies and good quality and good fabric and good price from Rihana
May 14, 2025
Unprompted review
Hi I asked the cashier if I had 2 items…
Hi I asked the cashier if I had 2 items in the summer buy 2 get 1 half price and the cashier said yes I had 2 items so I can have 2 items at half price however looking at me emailed invoice it only shows 1 item at half price! Order number 1651724
Can someone get in touch please to sort this out
John
May 10, 2025
Unprompted review
Reply from TOG24
Hello,
Thank you for getting in touch with us, and I’m sorry to hear there was some confusion regarding our current promotion.
I’d like to clarify that the offer you mentioned applies specifically to items from our new summer range. The promotion is "Buy 2 items from our new summer range and receive 50% off the second item." Based on your receipt, two of the items you purchased were part of the summer range and two were not. As such, the 50% discount was correctly applied to one of the eligible summer items, in line with the promotion terms.
Please let us know if there's anything further we can assist you with.
TOG24
Nice clothes and staff were very…
Nice clothes and staff were very helpful.Also good value for money.
May 10, 2025
Unprompted review
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