Tommy Bahama Reviews 98

Bad communication and customer service from checkin staff. Tried to dine in this evening…. Still waiting….. Mahalo

I have been waiting 14 days for an order. I saw it sit in another state for most a week. Something in the delivery system is broken, and I will never again order from the online store.

Ordered two shirts. First, silk, and wrinkled beyond looking decent when washed according to the instructions. Second shirt, bad material...hot, sleazy, did not breathe. Both on sale, so could not return but $150.00 down the drain. Customer service responded with empty pep talk about how they value my feedback so very much.

Had 4 pullovers, 2 with collars and 2 without. Fabric is pulling away from the insignia. Tiny holes but getting worse. They stain easily and have to spray Shout on spots as soon as I take them off. Very pricy for such poor quality.

Absolutely horrendous customer service - non existent. Says 14min wait time. 30min+ and still no one. Can't believe they stay in business. Ordered next day air delivery. Been a week still no item.

I ordered a pair of trouser to have it shipped to California. Instead of California, my order was sent via Fedex to Florida !
However, once I was able to speak to a live customer service agent, after 30 minutes, the delivery problem was somewhat resolved with the helpful agent. TB didn't have what I ordered so I had to settle w/ a different color.

Tommy Bahama camp shirts have been a favorite of mine for decades, but the overall craftsmanship seems to have declined over the years. I bought the Garden of Hope camp shirt about 2.5 years ago, and since I live in the northeast of the United States I've only worn it perhaps 20 times or so. Even with dry cleaning every time, a seam literally just fell apart under an armpit. I contacted Tommy Bahama customer service directly, and they were able to confirm my purchase directly from the company, but were unwilling or unable to compensate me in any way. I found a tailor who fixed it, paying $8 out of pocket, and I'm hoping this shirt doesn't fall apart in any other way. Quality matters, but mistakes do happen. What I found so disappointing is that Tommy Bahama does not stand behind the quality of their products. $148 shirts shouldn't fall apart, and I shared pictures to prove beyond any possible doubt that this was a quality problem, but they didn't seem to care at all. As a business owner for many years, this very obviously is a situation when a company should just send a coupon, pay the $8, or something! I'm leaning strongly against future purchases, and that's unfortunate after so many years of enjoying their camp shirts.

For one hour and 45 minutes and then I finally had someone to call me back which they did in an hour and a half. I had ordwres 2 kids chairs in May 30th. The lady that day helped me arrange to get 2 matching chairs with the matching canopies for free. I decided to try to get 2 more of the same exact chairs and they would not honor the free canopies they said I could only get one per order.

The customer service number is ABSOLUTELY HORRIBLE! Can’t get thru, never call back when
asked to leave a callback number. The wait time is an ABSOLUTE LIE!!! Then I get an email request to rate my customer service call with ( I won’t mention the name) but I never spoke to a person. Tells me someone falsified their call back stats.
This place is SIMPLY AWFUL, shame on this management!!!!!

Bought a 17 inches Tommy Bahama beach chair on Amazon. After only using it two ir three times the screws in both arm handles fell out. Was told to go to Walmart and buy a repair kit. Fixed the arm chairs. Now the aluminum arm chair has rusted away . I realky think i got a defected item. Will never buy Tommy Bahama chair again.

I had a shirt that I bight that had a quality problem, but I contacted Customer Service and they helped immediately and gave me feedback about their looking into the problem. I was pleased and thought their staff was courteous and professional as well as kind.

They charged me twice our dinner (2 different amounts) and never refunded me. never will go back. Thieves.

First of all our Service was 5 Star with Lena and all her suggestions were awesome. We had the Scallop sliders and the luscious rum can and amazing drinks. We will always ask for Lena and tell our large family and Friends to ask for the best! Lena

I am heartbroken. I fear the quality has gone down. I STILL have my TB Camp shirts from years ago - all still good. But the two recent ones with patterns fell apart.
1) one has a pattern and the patterns have become holes.
2) the other one - also a pattern - I wore two times. Still looks perfectly pressed. ( I am a female and I buy large and wear then loose over another shirt as an outer wear. I took the shirt out of the closet and placed it on the bed. To my astonishment - BOTH sides under the arms were COMPLETELY DISINTEGRATED. Baffled -I looked at all my other silk shirts - no problem. And - no perspiration - as the shirt is worn loose and over another top. It was truly the strangest thing. What has happened with TB production!?

Brilliant customer service from Maddie at The Strand store. Helped source my beautiful linen short jacket from the nearby store at Bondi and contacted me, as promised. Excellent ambassador for the brand; very personable and knowledgeable about the stock

We were redoing our master bedroom, and so we thought it was time to replace our old furniture. I found a set on tommybahamafurniture.com. I was a little skeptical because there are some negative reviews.. but I love the color of the furniture and thought it would be a great addition for our renewed room . My credit card wouldn’t be charged for the furniture until the furniture shipped which made me feel better. I called the company and they said that my furniture set was in stock and it would ship in two weeks and that it would take another 3 to 5 weeks for the actual shipping to my home to occur. I purchased online and I did not hear anything while the two weeks came and went. I contacted the company after three weeks and I was told that one of the pieces in the set did not pass inspection, but they would expect it to ship the following week. I also received a follow up email which stated something similar, and that my furniture would ship in a few days. The following week and a few days, again, came and went without any updates. I purchased on January 26 and it is now March 4th. No further updates. This made me feel very uncomfortable. I responded to an email and requested to cancel the order due to the length of time and the continued pushing off of the order. I received an email the following morning with just a receipt with the order being canceled. There was no apology or attempt to rectify the issue.. just a receipt. I’m glad that they canceled the order but I really feel this is such bad business. We’ve ordered furniture before and I know that we have to wait. When customer service is not upfront with their processes and gives excuses or lies about the timing just to string someone along, it’s just very disappointing and unfortunate. I would never trust this company to buy furniture from. If the process takes 12 weeks, then tell the person it takes 12 weeks— but don’t lie and say all the pieces are in stock, and it will ship in 2 weeks… then make something up about how one of the pieces didn’t pass an inspection… the whole thing just sounds and feels as sketchy as these negative reviews.

I ordered a shirt online, the package arrived looking tampered with and containing a different item. I contacted customer service, they got right back to me, gave me a refund and reordered the shirt. Carissa was kind and cooperative on the phone. Thanks for great service.

Horrible customer service. Order on Nov 10th for Nov 15th delivery. Needed it for the 16th. Then they came back and said the 19th, I was ok, just a few days late. They came back again and said the 27th. Still have not received and I will probably not order from them again.

I just ordered 2 dresses for my upcoming vacation.The quality is over the top amazing and I am in love with this brand and will continue to order from them!!! The fit, and quality of the material is exceptional 👌 I am so excited to show them off!

Bought my husband a camp shirt for our anniversary and he loves it! I made my 1st Tommy Bahama purchase in Hawaii - bought a bathing suit and a wrap and they are amazing.