ToolBuyer Reviews 101

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The items arrived quickly and well packaged. On inspection the fixings where poor, so I emailed as soon as possible. This was a manufacturing issue, not ToolBuyer. I got a polite reply from Kevin rega... See more

Rated 5 out of 5 stars

After ordering a 3D printed part to replace the broken hinge on my Joseph Joseph bin, I wasn't sure it was quite the right fit. So I emailed the company and was pleasantly surprised that, after a... See more

Rated 5 out of 5 stars

Great product and fast delivery. Was worried it wouldn’t arrive in time for an urgent job but it did! Quick communication from Kevin when contacted about invoice. Have used before and will contin... See more

Rated 1 out of 5 stars

I have incorrect bits in the two kits & missing instructions in one for a pulley extractor, I have left voice messages as the phone goes to answer phone & emailed my complaint with pictures on both... See more

Company details

Written by the company

ToolBuyer.co.uk is a trusted UK tool supplier offering over 8,000 quality products for trade professionals and DIY users. Operated by First Point Midlands Ltd, we stock leading brands such as Neilsen Tools, Silverline and more — all at competitive prices. Our range includes hand tools, power tool accessories, automotive, plumbing, and workshop essentials, with fast UK delivery options and reliable customer service. Every order is carefully packed and dispatched from our UK warehouse, ensuring customers receive great value and dependable quality. With thousands of verified sales and positive reviews across eBay and our website, ToolBuyer has become a go-to choice for mechanics, engineers, and home users alike. We pride ourselves on honest pricing, fast shipping, and excellent after-sales support. Visit www.toolbuyer.co.uk to explore our full range and see why so many customers trust ToolBuyer for their tools.


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4.1

Great

TrustScore 4 out of 5

101 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poor.

Sent wrong product and had to chase too get refund they never answer the phone it always goes to a answer phone and they never call back

July 25, 2024
Rated 5 out of 5 stars

Excellent service

The item's ordered were exactly what I needed in quick time.delivery as very quick and on the date stated . excellent firm to deal with and will definitely use again when needed.

July 9, 2024
Rated 1 out of 5 stars

I have incorrect bits in the two kits &…

I have incorrect bits in the two kits & missing instructions in one for a pulley extractor, I have left voice messages as the phone goes to answer phone & emailed my complaint with pictures on both kits. One kit was bought through ebay & the other bought direct with the company. I have also complained
through the ebay complaint department.
DO NOT BUY ANYTHING FROM THIS COMPANY.

June 25, 2024
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, bought a slide hammer attachment on next day delivery from them to get a wheel bearing done asap before i went away and it broke immediately on its first use, i had to weld the end back on to make it work and because i fixed the tool they have ignored me and refused to refund it because i had to modify it to get the job done, ridiculous

May 2, 2024

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