We bought a set of ladders from this company for specific job. Received dispatch email 3 days after purchase which said 10 day delivery. After looking on website it mentions only on th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Took nearly two weeks to arrive I rang them they said it would be here Tuesday didn't arrive while Friday that no good to me
The product I ordered was wrongly advertised and is useless for my work. I emailed twice to cancel the order with no reply. 2 weeks later the package turns up at my house that I have to pay to return... See more
Ordered a ladder just shy of a week ago and still haven't received a dispatch email.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Triple extension ladder
This ladder is the cheapest on the market by a long way could not believe it, great quality product delivered quickly and I'm delighted.
Excellent experience
I was at first a little worried about ordering based on a couple of reviews that told of long delivery times. For me this was not a problem, delivery was good, taking less than 1 working week from date of placing the order and being shipped by Royal Mail. Yes we would all like instant delivery, but for me, a few days is fine.
After much searching online, the cost of the items ordered was the best I could find. And a good selection aavailable. All items arrived in a single, well padded package.
Overall all I was very pleased with the service and will certainly reccomend and use Toollineuk again.
If you ask, 'why only 4 stars', well I beleive that in anything, there is always room to improve. Maybe free standard delivery.
Ladders
Good product and delivery in 4 working days. Was the cheapest on the internet. Would of been 5 Stars had they used a courier that was able to provide a delivery date. This was critical for me as the ladders would not of fit in any of my cars if I missed delivery and had to go to the couriers depot. As a result I had to work at home for two days waiting for delivery, something I am lucky enough to be able to do. Others may need to book days off which would remove the benifit of the cheap price.
Toolline - Please get better couriers! most couriers are now able to provide delivery dates enabling buyers to make plans, yours (Royal Mail) did not, I was not even provided a tracking number.
Toolline have since informed me they are able to provide tracking details and delivery date if you contact them after purchasing
Excellent service
easy smooth transaction on online, web site easy to navigate. goods coms from toolineuk ,the only issue i had was the item took a long to arrive
Excellent service and speed of delivery
I ordered the Bosch workbench mid-afternoon, it arrived at 8.45 the next morning (free delivery!). Very impressed.
Ladders
Ordered ladders on line. Requested specific dates for delivery and they kept to these. Kept me informed by e-mail. Good price and free delivery! Very pleased with everything.
Problem now sorted - quickly and courtesly.
Second delivery arrived on time. as promised. Would have no hesitation in using company again.
Sealey Mole Pole
Excellent price, ditto service and delivery. Happy to trade and can recommend.
Good product, price and delivery.
Can't fault anything - will definitely use again and recommend to others.
A very good experience
Having compared prices on the web, and perused customer reviews, I ordered a Bosch PWB600 Workbench from Tool Line. The product was exactly what it purported to be, a light and easy to erect workbench that (subject to further testing) appears to be stable on a flat surface. I was happy to pass on my heavy and awkward old Black & Decker Workmate, which is still going strong, to my son. I found the supplier to be top notch since I was kept in the picture by automated e-mails confirming the order and advising of despatch etc. It arrived postage free within 48 hours of order, but be careful to factor in VAT when considering the price.
First use of Tool line very good!
I used Toolline for the first time last week as they seemed to be the only people displaying the tools I needed. Delivered in 2 days and exactly what i needed at a very good price. thank you
Dead slow shipping
Prices are very good, some of them are really unbeatable. However, it takes 2 to 3 business days if not more before they even ship your order out. This is unacceptable in our high-tech era. Fix this and I'll give 5 stars.
Very good service
Price was cheapest on the Internet, delivery extremely quick and exactly when advertised. Can't say any better than that! Very happy customer
Excellent price and service
I purchased a set of ladders which were £60 cheaper than screw fix even with 10% off. They arrived well in advance of the estimated delivery date and the delivery driver ensured they were safe even though I was not present. Superb sevice and price highly recommend.
good products good price good service
good all round service, I would use you again and would recommend you to others.
good service
Very good
All as described and delivery was very quick.
Couldn't fault the service.
Amazing service and prices
Great choice ...excellent service ...notification of receipt and despatch of order ...excellent goods.
Thanks you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








